Evaluating enterprise AI assistants on everyday business tasks

15 October 2026, Version 1
This content is an early or alternative research output and has not been peer-reviewed by Cambridge University Press at the time of posting.

Abstract

Enterprise AI procurement often combines a choice of application bundle with a choice of language model. This exploratory study examined three model selections available through enterprise interfaces: Opus 5.5 and GPT-6.1 Sol in the installed Microsoft 365 Copilot desktop application, and Gemini 4 Argon in the Gemini Enterprise web application. Six fictional English business scenarios addressed source authority, invoice arithmetic, customer communication, meeting actions, vendor eligibility and policy application. Each identical prompt was submitted three times in fresh chats for each selection, producing 54 retained responses and 18 responses per selection. Five binary checks were specified locally for each scenario before collection. All selections passed all 90 check opportunities and all 18 responses per selection passed five of five checks. However, supplementary inspection identified an unsupported procurement approval rule, an unstated assumption about missing revenue and a sentence-count deviation in Opus responses. These observations were outside, or not enforced by, the original operational scoring and were not used to revise the scores. Customer email lengths also differed descriptively while remaining within the requested range. The shared maximum score therefore indicates a ceiling of this small rubric; it does not establish model equivalence or error-free performance. The study used one unblinded AI assistant as operator and evaluator, lacked independent human ratings and did not control backend configuration. Its contribution is a transparent pilot dataset and an account of how narrow business checklists can conceal relevant differences. Enterprise purchasing decisions require further evaluation of actual workflows, review effort and application governance.

Keywords

enterprise AI
large language model evaluation
business tasks
rubric design
Microsoft Copilot
Gemini Enterprise

Supplementary materials

Title
Description
Actions
Title
Enterprise_AI_Preprint_Supplement
Description
It contains the local plan, 54 retained responses, two excluded completed captures, scorecard, collection order, transcript, audit notes, analysis script and hashes. Capture limitations and normalisation are documented.
Actions

Comments

Comments are not moderated before they are posted, but they can be removed by the site moderators if they are found to be in contravention of our Commenting and Discussion Policy [opens in a new tab] - please read this policy before you post. Comments should be used for scholarly discussion of the content in question. You can find more information about how to use the commenting feature here [opens in a new tab] .
This site is protected by reCAPTCHA and the Google Privacy Policy [opens in a new tab] and Terms of Service [opens in a new tab] apply.