Abstract
Predictive analytics is a data-based method used by organisations to estimate future events and customer behaviour. It uses past and present data, statistical methods, and computer-based models to identify possible future outcomes. In marketing management, predictive analytics helps businesses understand customers, forecast demand, improve advertising, manage inventory, and make better decisions. For example, an e-commerce company can study previous purchases and browsing activity to predict which products a customer may buy next. A bank can use customer transaction data to identify possible repayment risks. A retailer can estimate the demand for a product before placing a new order. This assignment explains the concept of predictive analytics, its role in decision-making, major applications, benefits, challenges, practical examples, and future scope. It also compares traditional decision-making with modern data-driven decision-making.



![Author ORCID: We display the ORCID iD icon alongside authors names on our website to acknowledge that the ORCiD has been authenticated when entered by the user. To view the users ORCiD record click the icon. [opens in a new tab]](https://multimediafluids.uam.elogim.com/engage/assets/public/coe/logo/orcid.png)