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4 - Delivery and Operations

Published online by Cambridge University Press:  06 December 2018

Dick Whittington
Affiliation:
University of York
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Summary

Driving objectives for scalability and growth whilst managing continuing development demands careful consideration and planning. This chapter offers generally-applicable principles and techniques, including: • How required services and materials will be sourced and managed through the supply chain, including standardization and options for out-sourcing • How the desired customer experience will be achieved through the design of a customer journey • How continuing development will be prioritized and planned including technology readiness, requirement prioritization and roadmap design • How development, release and deployment of the offering will be managed and controlled, including variation and source code management • How the offering will be delivered to customers, including through a channel strategy and routes to market For each of these topics relevant principles, considerations and techniques are introduced and illustrated using real-world examples and the rolling case study. Many of the subjects introduced in this chapter are large and sophisticated: the approach adopted is structured and presented at a level to serve the principal needs of the entrepreneur.

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  • Delivery and Operations
  • Dick Whittington, University of York
  • Book: Digital Innovation and Entrepreneurship
  • Online publication: 06 December 2018
  • Chapter DOI: https://doi.org/10.1017/9781108643252.006
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  • Delivery and Operations
  • Dick Whittington, University of York
  • Book: Digital Innovation and Entrepreneurship
  • Online publication: 06 December 2018
  • Chapter DOI: https://doi.org/10.1017/9781108643252.006
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • Delivery and Operations
  • Dick Whittington, University of York
  • Book: Digital Innovation and Entrepreneurship
  • Online publication: 06 December 2018
  • Chapter DOI: https://doi.org/10.1017/9781108643252.006
Available formats
×