Skip to main content Accessibility help
×
  1. Home
  2. Books
  3. The Interpersonal Dynamics of Emotion
  • Cited by 196
      • Show more authors
      • You may already have access via personal or institutional login
    • Select format
    • Publisher:
      Cambridge University Press
      Publication date:
      05 April 2016
      21 April 2016
      ISBN:
      9781107261396
      9781107048249
      9781107686649
      DOI:
      https://doi.org/10.1017/CBO9781107261396
      Dimensions:
      (228 x 152 mm)
      Weight & Pages:
      0.62kg, 328 Pages
      Dimensions:
      (229 x 152 mm)
      Weight & Pages:
      0.5kg, 328 Pages
      • Subjects:
      Social Psychology, Organisation Studies, Psychology, Management
      Series:
      Studies in Emotion and Social Interaction
    You may already have access via personal or institutional login
    • Selected: Digital
    Add to cart View cart Buy from Cambridge.org
    Subjects:
    Social Psychology, Organisation Studies, Psychology, Management
    Series:
    Studies in Emotion and Social Interaction
    Information

    Book description

    Emotions are an elemental part of life - they imbue our existence with meaning and purpose, and influence how we engage with the world around us. But we do not just feel our own emotions; we typically express them in the presence of other people. How do our emotional expressions affect others? Moving beyond the traditional intrapersonal perspective, this is the first book dedicated to exploring the pervasive interpersonal dynamics of emotions. Integrating existing theory and research, van Kleef develops the Emotions as Social Information (EASI) theory, a groundbreaking comprehensive framework that explains how emotional expressions influence observers across all domains of life, from close relationships to group settings, conflict and negotiation, customer service, and leader-follower relations. His deeply social perspective sheds new light on the fundamental question of why we have emotions in the first place - the social influence emotions engender may very well constitute their raison d'être.

    Reviews

    '… van Kleef presents an engaging account of the role of emotions in our social life that is faithful to the latest scientific evidence. It is the most comprehensive treatment to date of the entire field of social emotion.'

    Hillary Anger Elfenbein - Washington University, St Louis

    'An admirable achievement and an essential resource, this ambitious synthesis couples van Kleef’s theory of Emotions as Social Information (EASI) with a comprehensive, integrative review of the rapidly growing research literature on the social effects of emotions in groups, relationships, and organizations.'

    W. Gerrod Parrott - Georgetown University, Washington DC

    'In this deeply insightful book, Gerben A. van Kleef offers a revolutionary view of the emotions, one fitting for our hypersocial twenty-first century. Drawing upon the latest science, van Kleef reveals the principles by which emotions shape our many relationships, from those between young lovers to colleagues at work. Reading this lucid, brilliant book will not only give you insights into your emotional life, but into emotional lives of those people around you as well.'

    Dacher Keltner - University of California, Berkeley

    'Readers of The Interpersonal Dynamics of Emotion by Gerben A. van Kleef will discover the many ways in which our behaviors and attitudes are shaped by the emotions that other people express during social interactions. The ability to understand the profound influences of expressed emotions should prove extremely useful to those interested in leading, negotiating, and cooperating with others more effectively.'

    Stéphane Côté - University of Toronto

    Refine List

    Actions for selected content:

    Select all | Deselect all
    • View selected items
    • Export citations
    • Download PDF (zip)
    • Save to Kindle
    • Save to Dropbox
    • Save to Google Drive

    Save Search

    You can save your searches here and later view and run them again in "My saved searches".

    Please provide a title, maximum of 40 characters.
    Cancel
    ×

    Contents

    Contents
    References

    References

    Adam, H., & Shirako, A. (2013). Not all anger is created equal: The impact of the expresser’s culture on the social effects of anger in negotiations. Journal of Applied Psychology, 98, 785–798.
    Adam, H., Shirako, A., & Maddux, W. W. (2010). Cultural variance in the interpersonal effects of anger in negotiations. Psychological Science, 21, 882–889.
    Adelmann, P. K., & Zajonc, R. B. (1989). Facial efference and the experience of emotion. Annual Review of Psychology, 40, 249–280.
    Adolphs, R., Tranel, D., Damasio, H., & Damasio, A. (1994). Impaired recognition of emotion in facial expressions following bilateral damage to the human amygdala. Nature, 372, 669–672.
    Allred, K. G. (1999). Anger and retaliation: Toward an understanding of impassioned conflict in organizations. Research on Negotiation in Organizations, 7, 27–58.
    Allred, K. G., Mallozzi, J. S., Matsui, F., & Raia, C. P. (1997). The influence of anger and compassion on negotiation performance. Organizational Behavior and Human Decision Processes, 70, 175–187.
    Amabile, T. M., Barsade, S. G., Mueller, J. S., & Staw, B. M. (2005). Affect and creativity at work. Administrative Science Quarterly, 50, 367–403.
    Ames, D. R., & Johar, G. V. (2009). I’ll know what you’re like when I see how you feel: How and when affective displays influence behavior-based impressions. Psychological Science, 20, 586–593.
    Anderson, C., Keltner, D., & John, O. P. (2003). Emotional convergence between people over time. Journal of Personality and Social Psychology, 84, 1054–1068.
    Anderson, C., & Kilduff, G. J. (2009). Why do dominant personalities attain influence in face-to-face groups? The competence-signaling effects of trait dominance. Journal of Personality and Social Psychology, 96, 491–503.
    Anderson, P. A., & Guerrero, L. K. (1998). The handbook of communication and emotion. San Diego, CA: Academic Press.
    Andrade, E. B., & Ho, T.-H. (2007). How is the boss’s mood today? I want a raise. Psychological Science, 18, 668–671.
    Andrade, E. B., & Ho, T.-H. (2009). Gaming emotions in social interactions. Journal of Consumer Research, 36, 539–551.
    Andrew, R. J. (1963). The origin and evolution of the calls and facial expressions of the primates. Behaviour, 20, 1–109.
    Andrew, R. J. (1965). The origins of facial expressions. Scientific American, 213, 88–94.
    Argyle, M., Alkema, F., & Gilmour, R. (1972). The communication of friendly and hostile attitudes by verbal and non-verbal signals. European Journal of Social Psychology, 1, 385–402.
    Aristotle, J. R. (350BCE/2004). The Nicomachean studies (Thompson, J. A. K., Trans.). New York: Oxford University Press.
    Ashby, F. G., Isen, A. M., & Turken, A. U. (1999). A neuropsychological theory of positive affect and its influence on cognition. Psychological Bulletin, 106, 529–550.
    Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18, 88–115.
    Ashkanasy, N. M., & Tse, B. (2000). Transformational leadership as management of emotion: A conceptual review. In Ashkanasy, N. M., Härtel, C. E., & Zerbe, W. J., (Eds.), Emotions in the workplace: Research, theory, and practice (pp. 221–235). Westport, CT: Quorum Books/Greenwood Publishing Group.
    Averill, J. R. (1982). Anger and aggression. New York: Springer.
    Aviezer, H., Trope, Y., & Todorov, A. (2012). Body cues, not facial expressions, discriminate between intense positive and negative emotions. Science, 338, 1225–1229.
    Baccus, J. R., Baldwin, M. W., & Packer, D. J. (2004). Increasing implicit self-esteem through classical conditioning. Psychological Science, 15, 498–502.
    Bachman, G. F., & Guerrero, L. K. (2006). Forgiveness, apology, and communicative responses to hurtful events. Communication Reports, 19, 45–56.
    Barclay, L. J., Skarlicki, D. P., & Pugh, S. D. (2005). Exploring the role of emotions in injustice perceptions and retaliation. Journal of Applied Psychology, 90, 629–643.
    Barger, P. B., & Grandey, A. A. (2006). Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms. Academy of Management Journal, 49, 1229–1238.
    Barnett, M. A., Howard, J. A., Melton, E. M., & Dino, G. A. (1982). Effect of inducing sadness about self or other on helping behavior in high- and low-empathic children. Child Development, 53, 920–923.
    Baron, R. A., Neuman, J. H., & Geddes, D. (1999). Social and personal determinants of workplace aggression: Evidence for the impact of perceived injustice and the type A behavior pattern. Aggressive Behavior, 25, 281–296.
    Barry, B., & Oliver, R. L. (1996). Affect in dyadic negotiation: A model and propositions. Organizational Behavior and Human Decision Processes, 67, 127–143.
    Barsade, S. G. (2002). The ripple effect: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47, 644–675.
    Barsade, S. G., & Gibson, D. E. (1998). Group emotion: A view from top and bottom. In Gruenfeld, D., Mannix, E., & Neale, M. (Eds.), Research on managing groups and teams (pp. 81–102). Stamford, CT: JAI Press.
    Barsade, S. G., Ward, A. J., Turner, J. D. F., & Sonnenfeld, J. A. (2000). To your heart’s content: A model of affective diversity in top management teams. Administrative Science Quarterly, 45, 802–836.
    Barsalou, L. W., Niedenthal, P. M., Barbey, A. K., & Ruppert, J. A. (2003). Social embodiment. In Ross, B. H. (Ed.), The psychology of learning and motivation, Vol. 43: Advances in research and theory (pp. 43–92). New York: Academic Press.
    Bartel, C. A., & Saavedra, R. (2000). The collective construction of work group moods. Administrative Science Quarterly, 45, 197–231.
    Bartholow, B. D., Fabiani, M., Gratton, G., & Bettencourt, B. A. (2001). A psychophysiological examination of cognitive processing of and affective responses to social expectancy violations. Psychological Science, 12, 197–204.
    Bass, B. M. (1985). Leadership and performance beyond expectations. New York: Free Press.
    Bass, B. M., & Riggio, R. E. (2005). Transformational leadership (2nd ed.). Mahwah, NJ: Erlbaum.
    Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship.” Academy of Management Journal, 26, 587–595.
    Batra, R., & Stayman, D. M. (1990). The role of mood in advertising effectiveness. Journal of Consumer Research, 17, 203–214.
    Batson, C. D., Fultz, J., & Schoenrade, P. A. (1987). Distress and empathy: Two qualitatively distinct vicarious emotions with different motivational consequences. Journal of Personality, 55, 19–39.
    Batson, C. D., O’Quin, K., Fultz, J., Vanderplas, M., & Isen, A. M. (1983). Influence of self-reported distress and empathy on egoistic versus altruistic motivation to help. Journal of Personality and Social Psychology, 45, 706–718.
    Baumeister, R. F., & Leary, M. R. (1995). The need to belong: Desire for interpersonal attachments as a fundamental human motivation. Psychological Bulletin, 117, 497–529.
    Baumeister, R. F., Stillwell, A. M., & Heatherton, T. F. (1994). Guilt: An interpersonal approach. Psychological Bulletin, 115, 243–267.
    Bauminger, N., & Kasari, C. (2000). Loneliness and friendship in high‐functioning children with autism. Child Development, 71, 447–456.
    Bavelas, J. B., Black, A., Lemery, C. R., & Mullett, J. (1986). “I show how you feel”: Motor mimicry as a communicative act. Journal of Personality and Social Psychology, 50, 322–329.
    Bayliss, A. P., Frischen, A., Fenske, M. J., & Tipper, S. P. (2007). Affective evaluations of objects are influenced by observed gaze direction and emotional expression. Cognition, 104, 644–653.
    Bazerman, M. H., Tenbrunsel, A. E., & Wade-Benzoni, K. A. (2008). When “sacred” issues are at stake. Negotiation Journal, 24, 113–117.
    Beach, S. R. H., Smith, D. A., & Fincham, F. D. (1994). Marital interventions for depression: Empirical foundation and future prospects. Applied and Preventive Psychology, 3, 233–250.
    Beal, D. J., Trougakos, J. P., Weiss, H. M., & Dalal, R. S. (2013). Affect spin and the emotion regulation process at work. Journal of Applied Psychology, 98, 593–605.
    Bechtoldt, M. N., Rohrmann, S., De Pater, I. E., & Beersma, B. (2011). The primacy of perceiving: Emotion recognition buffers negative effects of emotional labor. Journal of Applied Psychology, 96, 1087–1094.
    Bell, K. L., & Calkins, S. D. (2000). Relationships as inputs and outputs of emotion regulation. Psychological Inquiry, 11, 160–163.
    Benjamin, L. S., & Wonderlich, S. A. (1994). Social perceptions and borderline personality disorder: The relation to mood disorders. Journal of Abnormal Psychology, 103, 610–624.
    Berenbaum, H., & Oltmanns, T. F. (1992). Emotional experience and expression in schizophrenia and depression. Journal of Abnormal Psychology, 101, 37–44.
    Berry, D. S., & Hansen, J. S. (1996). Positive affect, negative affect, and social interaction. Journal of Personality and Social Psychology, 71, 796–809.
    Berry, D. S., & Willingham, J. K. (1997). Affective traits, responses to conflict, and satisfaction in romantic relationships. Journal of Research in Personality, 31, 564–576.
    Berscheid, E., & Ammazzalorso, H. (2001). Emotional experience in close relationships. In Fletcher, G. J. O. & Clark, M. S. (Eds.), Blackwell handbook of social psychology: Interpersonal processes (pp. 308–330). London: Blackwell.
    Blair, R. J. R. (2003). Facial expressions, their communicatory functions and neuro-cognitive substrates. Philosophical Transactions of the Royal Society of London. Series B: Biological Sciences, 358, 561–572.
    Bodenhausen, G. V., Sheppard, L. A., & Kramer, G. P. (1994). Negative affect and social judgment: The differential impact of anger and sadness. European Journal of Social Psychology, 24, 45–62.
    Bommer, W. H., Pesta, B. J., & Storrud-Barnes, S. F. (2011). Nonverbal emotion recognition and performance: Differences matter differently. Journal of Managerial Psychology, 26, 28–41.
    Bonanno, G. A., Papa, A., Lalande, K., Westphal, M., & Coifman, K. (2004). The importance of being flexible: The ability to both enhance and suppress emotional expression predicts long-term adjustment. Psychological Science, 15, 482–487.
    Bono, J. E., & Ilies, R. (2006). Charisma, positive emotions, and mood contagion. The Leadership Quarterly, 17, 317–334.
    Boone, R. T., & Buck, R. (2003). Emotional expressivity and trustworthiness: The role of nonverbal behavior in the evolution of cooperation. Journal of Nonverbal Behavior, 27, 163–182.
    Bower, G. H. (1981). Mood and memory. American Psychologist, 36, 129–148.
    Boyum, L. A., & Parke, R. D. (1995). The role of family emotional expressiveness in the development of children’s social competence. Journal of Marriage and the Family, 57, 593–608.
    Brackett, M. A., Rivers, S., Shiffman, S., Lerner, N., & Salovey, P. (2006). Relating emotional abilities to social functioning: A comparison of self-report and performance measures of emotional intelligence. Journal of Personality and Social Psychology, 91, 780–795.
    Bradley, G. W. (1978). Self-serving biases in the attribution process: A reexamination of the fact or fiction question. Journal of Personality and Social Psychology, 36, 56–71.
    Bronstein, P., Fitzgerald, M., Briones, M., Pieniadz, J., & D’Ari, A. (1993). Family emotional expressiveness as a predictor of early adolescent social and psychological adjustment. The Journal of Early Adolescence, 13, 448–471.
    Brown, C. S., & Sulzer-Azaroff, B. (1994). An assessment of the relationship between customer satisfaction and service friendliness. Journal of Organizational Behavior Management, 14, 55–76.
    Brown, D. J., & Keeping, L. M. (2005). Elaborating the construct of transformational leadership: The role of affect. The Leadership Quarterly, 16, 245–272.
    Bruder, M., Dosmukhambetova, D., Nerb, J., & Manstead, A. S. R. (2012). Emotional signals in nonverbal interaction: Dyadic facilitation and convergence in expressions, appraisals, and feelings. Cognition & Emotion, 26, 480–502.
    Bruder, M., Fischer, A., & Manstead, A. S. R. (2014). Social appraisal as a cause of collective emotions. In von Scheve, C. & Salmela, M. (Eds.), Collective emotions (pp. 141–155). New York: Oxford University Press.
    Buck, R. (1980). Nonverbal behavior and the theory of emotion: The facial feedback hypothesis. Journal of Personality and Social Psychology, 38, 811–824.
    Buck, R. (1984). The communication of emotion. New York: Guilford Press.
    Buck, R. (1985). Prime theory: An integrated view of motivation and emotion. Psychological Review, 92, 389–413.
    Buck, R. (1994). Social and emotional functions in facial expression and communication: The readout hypothesis. Biological Psychology, 38, 95–115.
    Buck, R., Losow, J. I., Murphy, M. M., & Costanzo, P. (1992). Social facilitation and inhibition of emotional expression and communication. Journal of Personality and Social Psychology, 63, 962–968.
    Bucy, E. P. (2000). Emotional and evaluative consequences of inappropriate leader displays. Communication Research, 27, 194–226.
    Bugental, D. (1974). Interpretations of naturally occurring discrepancies between words and intonation: Modes of inconsistency resolution. Journal of Personality and Social Psychology, 30, 125–133.
    Buss, D. M. (1999). Evolutionary psychology: The new science of the mind. Boston, MA: Allyn & Bacon.
    Butler, E. A. (2011). Temporal Interpersonal Emotion Systems: The “TIES” that form relationships. Personality and Social Psychology Review, 15, 367–393.
    Butler, E. A., Egloff, B., Wilhelm, F. H., Smith, N. C., Erickson, E. A., & Gross, J. J. (2003). The social consequences of expressive suppression. Emotion, 3, 48–67.
    Buttelmann, D., Call, J., & Tomasello, M. (2009). Do great apes use emotional expressions to infer desires? Developmental Science, 12, 688–698.
    Byron, K. (2007). Male and female managers’ ability to read emotions: Relationships with supervisor’s performance ratings and subordinates’ satisfaction ratings. Journal of Occupational and Organizational Psychology, 80, 713–733.
    Byron, K. (2008). Carrying too heavy a load? The communication and miscommunication of emotion by email. Academy of Management Review, 33, 309–327.
    Cacioppo, J. T., & Gardner, W. L. (1999). Emotion. Annual Review of Psychology, 50, 191–214.
    Caporael, L. R. (1997). The evolution of truly social cognition: The core configurations model. Personality and Social Psychology Review, 1, 276–298.
    Carlson, M., Charlin, V., & Miller, N. (1988). Positive mood and helping behavior: A test of six hypotheses. Journal of Personality and Social Psychology, 55, 211–229.
    Carnevale, P. J., & Pruitt, D. G. (1992). Negotiation and mediation. Annual Review of Psychology, 43, 531–582.
    Carstensen, L. L., Gottman, J. M., & Levenson, R. W. (1995). Emotional behavior in long-term marriage. Psychology and Aging, 10, 140–149.
    Carver, C. S., & Harmon-Jones, E. (2009). Anger is an approach-related affect: evidence and implications. Psychological Bulletin, 135, 183–204.
    Cassidy, J. (1994). Emotion regulation: Influences of attachment relationships. Monographs of the Society for Research in Child Development, 59, 228–249.
    Castelfranchi, C., & Poggi, I. (1990). Blushing as discourse: Was Darwin wrong? In Crozier, W. R. (Ed.), Shyness and embarrassment: Perspectives from social psychology (pp. 230–254). Cambridge: Cambridge University Press.
    Chaiken, S. (1980). Heuristic versus systematic information-processing and the use of source versus message cues in persuasion. Journal of Personality and Social Psychology, 39, 752–766.
    Chaiken, S., Liberman, A., & Eagly, A. H. (1989). Heuristic and systematic information processing within and beyond the persuasion context. In Uleman, J. S. & Bargh, J. A. (Eds.), Unintended thought (pp. 212–252). New York: Guilford.
    Chaiken, S., & Trope, Y. (Eds.). (1999). Dual-process theories in social psychology. New York: Guilford Press.
    Chalian, D. (2010, June 11). David Chalian Says “Farewell” to “Top Line.” Available from http://abcnews.go.com/Politics/video/david-chalian-farewell-top-line-10888445
    Chang, J. W., Sy, T., & Choi, J. N. (2012). Team emotional intelligence and performance: Interactive dynamics between leaders and members. Small Group Research, 43, 75–104.
    Chapman, H. A., Kim, D. A., Susskind, J. M., & Anderson, A. K. (2009). In bad taste: Evidence for the oral origins of moral disgust. Science, 323, 1222–1226.
    Chen, S., & Chaiken, S. (1999). The heuristic-systematic model in its broader context. In Chaiken, S. & Trope, Y. (Eds.), Dual-process theories in social psychology (pp. 73–96). New York: Guilford.
    Cheshin, A., Amit, A., & Van Kleef, G. A. (2015). The interpersonal effects of emotion intensity in customer service: How service providers’ expressions of mild versus intense happiness and sadness shape customer trust and satisfaction. Unpublished manuscript.
    Cheshin, A., Glikson, E., Van Kleef, G. A., & Rafaeli, A. (2015). Is the angry customer always right? How anger intensity of customers shapes service providers’ responses. Unpublished manuscript.
    Cheshin, A., Israely, R., & Rafaeli, A. (2015). Teammate’s emotion as evaluative feedback: The effects of encountering anger and happiness of teammates and their influence on self-efficacy and performance. Unpublished manuscript.
    Cheshin, A. Rafaeli, A., & Bos, N. (2011). Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues. Organizational Behavior and Human Decision Processes, 116, 2–16.
    Chi, N.-W., Chung, Y.-Y., & Tsai, W.-C. (2011). How do happy leaders enhance team success? The mediating roles of transformational leadership, group affective tone, and team process. Journal of Applied Social Psychology, 41, 1421–1454.
    Chi, N.-W., & Ho, T.-R. (2014). Understanding when leader negative emotional expression enhances follower performance: The moderating roles of follower personality traits and perceived leader power. Human Relations, 67, 1051–1072.
    Chovil, N. (1991). Social determinants of facial displays. Journal of Nonverbal Behavior, 15, 141–154.
    Cialdini, R. B., & Goldstein, N. J. (2004). Social influence: Compliance and conformity. Annual Review of Psychology, 55, 591–621.
    Cialdini, R. B, Reno, R. R., & Kallgren, C. A. (1990). A focus theory of normative conduct: Recycling the concept of norms to reduce littering in public places. Journal of Personality and Social Psychology, 58, 1015–1026.
    Cialdini, R. B., Schaller, M., Houlihan, D., Arps, K., Fultz, J., & Beaman, A. L. (1987). Empathy-based helping: Is it selflessly or selfishly motivated? Journal of Personality and Social Psychology, 52, 749–758.
    Clark, C. (1990). Emotions and the micropolitics in everyday life: Some patterns and paradoxes of “place.” In Kemper, T. D. (Ed.), Research agendas in the sociology of emotions (pp. 305–334). Albany: State University of New York Press.
    Clark, M. S., Ouellette, R., Powell, M. C., & Milberg, S. (1987). Recipient’s mood, relationship type, and helping. Journal of Personality and Social Psychology, 53, 94–103.
    Clark, M. S., Pataki, S. P., & Carver, V. H. (1996). Some thoughts and findings on self-presentation of emotions in relationships. In Fletcher, G. J. O. & Fitness, J. (Eds.), Knowledge structures in close relationships: A social psychological approach (pp. 247–274). Mahwah, NJ: Erlbaum.
    Clark, M. S., & Taraban, C. B. (1991). Reactions to and willingness to express emotion in two types of relationships. Journal of Experimental Social Psychology, 27, 324–336.
    Cohn, J. F., & Tronick, E. Z. (1983). Three-month-old infants’ reaction to simulated maternal depression. Child Development, 54, 185–193.
    Collins, A. L., Lawrence, S. A., Troth, A. C., & Jordan, P. J. (2013). Group affective tone: A review and future research directions. Journal of Organizational Behavior, 34, S43–S62.
    Collins, R. C. (1990). Stratification, emotional energy, and the transient emotions. In Kemper, T. D. (Ed.), Research agendas in the sociology of emotions (pp. 27–57). Albany: State University of New York Press.
    Condry, J., & Condry, S. (1976). Sex differences: A study of the eye of the beholder. Child Development, 47, 812–819.
    Connelly, S., & Ruark, G. (2010). Leadership style and activating potential moderators of the relationships among leader emotional displays and outcomes. The Leadership Quarterly, 21, 745–764.
    Conway, A. R., Cowan, N., Bunting, M. F., Therriault, D. J., & Minkoff, S. R. (2002). A latent variable analysis of working memory capacity, short-term memory capacity, processing speed, and general fluid intelligence. Intelligence, 30, 163–183.
    Cornelius, R. R. (1984). A rule model of emotional expression. In Malatesta, C. Z. & Izard, C. E. (Eds.), Emotion in adult development (pp. 213–233). Beverly Hills, CA: Sage.
    Cornelius, R. R., & Labott, S. M. (2001). The social psychological aspects of crying. In Vingerhoets, A. J. J. M. & Cornelius, R. R. (Eds.), Adult crying: A biopsychosocial approach (pp. 159–176). Hove: Brunner-Routledge.
    Cornelius, R. R., & Lubliner, E. (2003, October). The what and why of others’ responses to our tears: Adult crying as an attachment behavior. Paper presented at the third international conference on The (Non)Expression of Emotions in Health and Disease, Tilburg, The Netherlands.
    Cornelius, R. R., Nussbaum, R., Warner, L., & Moeller, C. (2000, August). An action full of meaning and of real service: The social and emotional messages of crying. Paper presented at the XIth conference of the International Society for Research on Emotions, Quebec City, Canada.
    Cosmides, L., & Tooby, J. (1992). Cognitive adaptations for social exchange. In Barkow, J. H., Cosmides, L., & Tooby, J. (Eds.), The adapted mind: Evolutionary psychology and the generation of culture (pp. 163–228). New York: Oxford University Press.
    Costa, P. T. Jr., & McCrae, R. R. (1988). Personality in adulthood: A six-year longitudinal study of self-reports and spouse ratings on the NEO Personality Inventory. Journal of Personality and Social Psychology, 54, 853–863.
    Costa, P. T. Jr., & McCrae, R. R. (1992). Revised NEO Personality Inventory. Odessa, FL: Psychological Assessment Resources.
    Côté, S. (2005). A social interaction model of the effects of emotion regulation on work strain. Academy of Management Review, 30, 509–530.
    Côté, S. (2007). Group emotional intelligence and group performance. In Mannix, E. A., Neale, M. A., & Anderson, C. P. (Eds.), Research on managing groups and teams (Vol. 10, pp. 309–336). Oxford: Elsevier.
    Côté, S. (2010). Taking the “intelligence” in emotional intelligence seriously. Industrial and Organizational Psychology, 3, 127–130.
    Côté, S., DeCelles, K., McCarthy, J., & Van Kleef, G. A., & Hideg, I. (2011). The Jekyll and Hyde of emotional intelligence: Emotion regulation knowledge facilitates prosocial and interpersonally deviant behavior. Psychological Science, 22, 1073–1080.
    Côté, S., & Hideg, I. (2011). The ability to influence others via emotion displays: A new dimension of emotional intelligence. Organizational Psychology Review, 1, 53–71.
    Côté, S., Hideg, I., & Van Kleef, G. A. (2013). The consequences of faking anger in negotiations. Journal of Experimental Social Psychology, 49, 453–463.
    Côté, S., Lopes, P. N., Salovey, P., & Miners, C. T. (2010). Emotional intelligence and leadership emergence in small groups. The Leadership Quarterly, 21, 496–508.
    Coyne, J. C. (1976). Depression and the response of others. Journal of Abnormal Psychology, 85, 186–193.
    Dahling, J. J., & Perez, L. A. (2010). Older worker, different actor? Linking age and emotional labor strategies. Personality and Individual Differences, 48, 574–578.
    Damasio, A. R. (1994). Descartes’ error: Emotion, reason, and the human brain. New York: Putnam.
    Damen, F., Van Knippenberg, B., & Van Knippenberg, D. (2008a). Affective match in leadership: Leader emotional display, follower positive affect, and follower performance. Journal of Applied Social Psychology, 38, 868–902.
    Damen, F., Van Knippenberg, D., & Van Knippenberg, B. (2008b). Leader affective displays and attributions of charisma: The role of arousal. Journal of Applied Social Psychology, 38, 2594–2614.
    Darby, B. W., & Schlenker, B. R. (1982). Children’s reactions to apologies. Journal of Personality and Social Psychology, 43, 742–753.
    Darwin, C. (1872). The expression of the emotions in man and animals (3rd ed.). London: HarperCollins.
    Dasborough, M. T., & Ashkanasy, N. M. (2002). Emotion and attribution of intentionality of leader-member relationships. The Leadership Quarterly, 13, 615–634.
    Davidson, R. J., Putnam, K. M., & Larson, C. L. (2000). Dysfunction in the neural circuitry of emotion regulation – a possible prelude to violence. Science, 289, 591–594.
    De Dreu, C. K. W. (2003). Time pressure and closing of the mind in negotiation. Organizational Behavior and Human Decision Processes, 91, 280–295.
    De Dreu, C. K. W. (2010). Social conflict: The emergence and consequences of struggle and negotiation. In Fiske, S. T., Gilbert, D. T., & Gardner, L. (Eds.), Handbook of social psychology (5th ed., Vol. 2, pp. 983–1023). Hoboken, NJ: Wiley.
    De Dreu, C. K. W., Baas, M., & Nijstad, B. A. (2008). Hedonic tone and activation level in the mood-creativity link: Towards a dual pathway to creativity model. Journal of Personality and Social Psychology, 94, 739–756.
    De Dreu, C. K. W., Beersma, B., Steinel, W., & Van Kleef, G. A. (2007). The psychology of negotiation: Principles and basic processes. In Kruglanski, A. W. & Higgins, E. T. (Eds.), Social psychology: Handbook of basic principles (2nd ed., pp. 608–629). New York: Guilford.
    De Dreu, C. K. W., & Carnevale, P. J. (2003). Motivational bases of information processing and strategy in conflict and negotiation. Advances in Experimental Social Psychology, 35, 235–291.
    De Dreu, C. K. W., Carnevale, P. J., Emans, B. J. M., & Van De Vliert, E. (1994). Effects of gain-loss frames in negotiation: Loss aversion, mismatching, and frame adoption. Organizational Behavior and Human Decision Processes, 60, 90–107.
    De Dreu, C. K. W., Nijstad, B. A., & Van Knippenberg, D. (2008). Motivated information processing in group judgment and decision making. Personality and Social Psychology Review, 12, 22–49.
    De Dreu, C. K. W., & Van Kleef, G. A. (2004). The influence of power on the information search, impression formation, and demands in negotiation. Journal of Experimental Social Psychology, 40, 303–319.
    De Houwer, J., Thomas, S., & Baeyens, F. (2001). Associative learning of likes and dislikes: A review of 25 years of research on human evaluative conditioning. Psychological Bulletin, 127, 853–869.
    de Melo, C., Carnevale, P., & Gratch, J. (2011, July). Reverse appraisal: Inferring from emotion displays who is the cooperator and the competitor in a social dilemma. Proceedings of the 33rd Annual Meeting of the Cognitive Science Society, 396–401.
    de Melo, C. M., Carnevale, P. J., Read, S. J., & Gratch, J. (2014). Reading people’s minds from emotion expressions in interdependent decision making. Journal of Personality and Social Psychology, 106, 73–88.
    de Waal, F. B. M. (1986). The integration of dominance and social bonding in primates. Quarterly Review of Biology, 61, 459–479.
    de Waal, F. B. M. (1988). The reconciled hierarchy. In Chance, M. R. A. (Ed.), Social fabrics of the mind (pp. 105–136). Hillsdale, NJ: Erlbaum.
    de Waal, F. B. M. (1996). Good natured. Cambridge, MA: Harvard University Press.
    de Waal, F. B. M. (2009). The age of empathy: Nature’s lessons for a kinder society. New York: Harmony Books.
    Dehghani, M., Carnevale, P. J., & Gratch, J. (2014). Interpersonal effects of expressed anger and sorrow in morally charged negotiation. Judgment and Decision Making, 9, 104–113.
    Delcourt, C., Gremler, D. D., Van Riel, A. C., & Van Birgelen, M. (2013). Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport. Journal of Service Management, 24, 5–24.
    Denham, S. A., Zoller, D., & Couchoud, E. A. (1994). Socialization of preschoolers’ emotion understanding. Developmental Psychology, 30, 928–936.
    DePaulo, B. M., Lindsay, J. L., Malone, B. E., Muhlenbruck, L., Charlton, K., & Cooper, H. (2003). Cues to deception. Psychological Bulletin, 129, 74–118.
    DeSteno, D., Petty, R., Wegener, D. T., & Rucker, D. D. (2000). Beyond valence in the perception of likelihood: The role of emotion specificity. Journal of Personality and Social Psychology, 78, 397–416.
    Deutsch, M. (1973). The resolution of conflict: Constructive and destructive processes. New Haven, CT: Yale University Press.
    De Vos, B., Van Zomeren, M., Gordijn, E. H., & Postmes, T. (2013). The communication of “pure” group-based anger reduces tendencies toward intergroup conflict because it increases out-group empathy. Personality and Social Psychology Bulletin, 39, 1043–1052.
    Dezecache, G., Conty, L., Chadwick, M., Philip, L., Soussignan, R., Sperber, D., & Grèzes, J. (2013). Evidence for unintentional emotional contagion beyond dyads. PloS ONE, 8, e67371.
    Diefendorff, J. M., & Greguras, G. J. (2009). Contextualizing emotional display rules: Examining the roles of targets and discrete emotions in shaping display rule perceptions. Journal of Management, 35, 880–898.
    Diefendorff, J., Morehart, J., & Gabriel, A. (2010). The influence of power and solidarity on emotional display rules at work. Motivation and Emotion, 34, 120–132.
    Dimberg, U. (1988). Facial electromyography and the experience of emotion. Journal of Psychophysiology, 3, 277–282.
    Dimberg, U., & Öhman, A. (1996). Behold the wrath: Psychophysiological responses to facial stimuli. Motivation and Emotion, 20, 149–182.
    Dimberg, U., Thunberg, M., & Elmehed, K. (2000). Unconscious facial reactions to emotional facial expressions. Psychological Science, 11, 86–89.
    Doosje, B., Branscombe, N. R., Spears, R., & Manstead, A. S. (1998). Guilty by association: When one’s group has a negative history. Journal of Personality and Social Psychology, 75, 872–886.
    Druckman, D., Broome, B. J., & Korper, S. H. (1988). Value differences and conflict resolution. Journal of Conflict Resolution, 32, 489–510.
    Duarte, N. T., Goodson, J. R., & Klich, N. R. (1994). Effects of dyadic quality and duration on performance appraisal. Academy of Management Journal, 37, 499–521.
    Duck, S. (1986). Human relationships. London: Sage.
    Dunbar, R. I. M. (1992). Neocortex size as a constraint on group size in primates. Journal of Human Evolution, 20, 469–493.
    Dunbar, R. I. M. (2004). The human story: A new history of mankind’s evolution. London: Faber.
    Dunbar, R. I. M. (2009). The social brain hypothesis and its implications for social evolution. Annals of Human Biology, 36, 562–572.
    Dunham, Y. (2011). An angry = outgroup effect. Journal of Experimental Social Psychology, 47, 668–671.
    Dunn, J. R., & Schweitzer, M. E. (2005). Feeling and believing: The influence of emotion on trust. Journal of Personality and Social Psychology, 88, 736–748.
    Dunning, D., Heath, C., & Suls, J. (2004). Flawed self-assessment: Implications for health, education, and the workplace. Psychological Science in the Public Interest, 5, 69–106.
    Eagly, A. H., & Chaiken, S. (1993). The psychology of attitudes. New York: Harcourt Brace Jovanovich.
    Eagly, A. H., Karau, S. J., Makhijani, M. G. (1995). Gender and effectiveness of leaders: A meta-analysis. Psychological Bulletin, 117, 125–145.
    Eberly, M. B., & Fong, C. T. (2013). Leading via the heart and mind: The roles of leader and follower emotions, attributions, and interdependence. The Leadership Quarterly, 24, 696–711.
    Edell, J., & Burke, M. C. (1987). The power of feelings in understanding advertising effects. Journal of Consumer Research, 14, 421–433.
    Eibl-Eibesfeldt, I. (1989). Human ethology. New York: Aldine de Gruyter.
    Eid, M., & Diener, E. (2001). Norms for experiencing emotions in different cultures: Inter-and intranational differences. Journal of Personality and Social Psychology, 81, 869–885.
    Eidelman, S., Silvia, P. J., & Biernat, M. (2006). Responding to deviance: Target exclusion and differential devaluation. Personality and Social Psychology Bulletin, 32, 1153–1164.
    Eisenberg, N. (2000). Emotion, regulation, and moral development. Annual Review of Psychology, 51, 665–697.
    Eisenberg, N., Cumberland, A., & Spinrad, T. L. (1998). Parental socialization of emotion. Psychological Inquiry, 9, 241–273.
    Eisenberg, N., & Fabes, R. A. (1994). Mothers’ reactions to children’s negative emotions: Relations to children’s temperament and anger behavior. Merrill-Palmer Quarterly, 40, 138–156.
    Eisenberg, N., Fabes, R. A., Miller, P. A., Fultz, J., Mathy, R. M., Shell, R., et al. (1989). The relations of sympathy and personal distress to prosocial behavior: A multimethod study. Journal of Personality and Social Psychology, 57, 55–66.
    Eisenberg, N., Gershoff, E. T., Fabes, R. A., Shepard, S. A., Cumberland, A. J., Losoya, S. H., Guthrie, I. K., & Murphy, B. C. (2001). Mother’s emotional expressivity and children’s behavior problems and social competence: Mediation through children’s regulation. Developmental Psychology, 37, 475–490.
    Eisenberg, N., & Miller, P. A. (1987). The relation of empathy to prosocial and related behaviors. Psychological Bulletin, 101, 91–119.
    Ekman, P. (1972). Universals and cultural differences in facial expressions of emotion. In Cole, J. K. (Ed.), Nebraska Symposium on Motivation: Vol. 19 (pp. 207–283). Lincoln: University of Nebraska Press.
    Ekman, P. (Ed.). (1982). Emotion in the human face (2nd ed.). Cambridge, UK: Cambridge University Press.
    Ekman, P. (1992). An argument for basic emotions. Cognition & Emotion, 6, 169–200.
    Ekman, P. (1993). Facial expression and emotion. American Psychologist, 48, 384–392.
    Ekman, P. (1994). Strong evidence for universals in facial expressions: A reply to Russell’s mistaken critique. Psychological Bulletin, 115, 268–287.
    Ekman, P. (2001). Telling lies: Clues to deceit in the marketplace, politics, and marriage. New York: Norton.
    Ekman, P. (2003). Emotions revealed. New York: Henry Holt.
    Ekman, P., & Friesen, W. V. (1969). Nonverbal leakage and clues to deception. Psychiatry: Journal for the Study of Interpersonal Processes, 32, 88–106.
    Ekman, P., & Friesen, W. V. (1975). Unmasking the face. Englewood Cliffs, NJ: Prentice-Hall.
    Ekman, P., & Friesen, W. V. (1976). Measuring facial movement. Environmental Psychology and Nonverbal Behavior, 1, 56–75.
    Ekman, P., & Friesen, W. V. (1978). Facial Action Coding System: A technique for the measurement of facial movement. Palo Alto, CA: Consulting Psychologists Press.
    Ekman, P., Friesen, W. V., & O’Sullivan, M. (1988). Smiles when lying. Journal of Personality and Social Psychology, 54, 414–420.
    Ekman, P., Friesen, W. V., O’Sullivan, M., Chan, A., Diacoyanni-Tarlatzis, I., Heider, K., et al. (1987). Universals and cultural differences in the judgements of facial expressions of emotion. Journal of Personality and Social Psychology, 53, 712–717.
    Ekman, P., Hager, J. C., & Friesen, E. V. (1981). The symmetry of emotional and deliberate facial actions. Psychophysiology, 18, 101–106.
    Ekman, P., & O’Sullivan, M. (1991). Who can catch a liar? American Psychologist, 46, 913–920.
    Ekman, P., & Oster, H. (1979). Facial expressions of emotion. Annual Review of Psychology, 30, 527–554.
    Elfenbein, H. A. (2005). Team emotional intelligence: What it can mean and how it can affect performance. In Druskat, V. U., Sala, F., & Mount, G. (Eds.), Linking emotional intelligence and performance at work (pp. 165–184). Mahwah, NJ: Lawrence Erlbaum.
    Elfenbein, H. A. (2007). Emotion in organizations: A review and theoretical integration. Academy of Management Annals, 1, 315–386.
    Elfenbein, H. A. (2014). The many faces of emotional contagion: An affective process theory of affective linkage. Organizational Psychology Review, 4, 326–362.
    Elfenbein, H. A., & Ambady, N. (2002a). Is there an in-group advantage in emotion? Psychological Bulletin, 128, 243–249.
    Elfenbein, H. A., & Ambady, N. (2002b). On the universality and cultural specificity of emotion recognition: A meta-analysis. Psychological Bulletin, 128, 203–235.
    Elfenbein, H. A., & Ambady, N. (2003). Universals and cultural differences in recognizing emotions. Current Directions in Psychological Science, 12, 159–164.
    Elfenbein, H. A., Foo, M. D., White, J., Tan, H. H., & Aik, V. C. (2007). Reading your counterpart: The benefit of emotion recognition accuracy for effectiveness in negotiation. Journal of Nonverbal Behavior, 31, 205–223.
    Ellis, B. J., & Malamuth, N. M. (2000). Love and anger in romantic relationships: A discrete systems model. Journal of Personality, 68, 525–556.
    Engle, R. W. (2002). Working memory capacity as executive attention. Current Directions in Psychological Science, 11, 19–23.
    Engle, R. W., Tuholski, S. W., Laughlin, J. E., & Conway, A. R. (1999). Working memory, short-term memory, and general fluid intelligence: A latent-variable approach. Journal of Experimental Psychology: General, 128, 309–331.
    Erez, A., Misangyi, V. F., Johnson, D. E., LePine, M. A., & Halverson, K. C. (2008). Stirring the hearts of followers: Charismatic leadership as the transferal of affect. Journal of Applied Psychology, 93, 602–615.
    Evans, J. St. B. T. (2008). Dual-processing accounts of reasoning, judgment, and social cognition. Annual Review of Psychology, 59, 255–278.
    Evers, C., Fischer, A. H., Rodriguez Mosquera, P. M., & Manstead, A. S. R. (2005). Anger and social appraisal: A “spicy” sex difference? Emotion, 5, 258–266.
    Farb, N. A., Chapman, H. A., & Anderson, A. K. (2013). Emotions: Form follows function. Current Opinion in Neurobiology, 23, 393–398.
    Farchaus-Stein, K. (1996). Affect instability in adults with a borderline personality disorder. Archives of Psychiatric Nursing, 10, 32–40.
    Fehr, B., Baldwin, M., Collins, L., Patterson, S., & Benditt, R. (1999). Anger in close relationships: An interpersonal script analysis. Personality and Social Psychology Bulletin, 25, 299–312.
    Fehr, B., & Russell, J. A. (1984). Concept of emotion viewed from a prototype perspective. Journal of Experimental Psychology: General, 113, 464–486.
    Fernández-Dols, J. M., & Ruiz-Belda, M. A. (1995). Are smiles a sign of happiness? Gold medal winners at the Olympic Games. Journal of Personality and Social Psychology, 69, 1113–1119.
    Filipowicz, A., Barsade, S., & Melwani, S. (2011). Understanding emotional transitions: The interpersonal consequences of changing emotions in negotiations. Journal of Personality and Social Psychology, 101, 541–556.
    Fischer, A. H. (2000). (Ed.) Gender and emotion: Social psychological perspectives. New York: Cambridge University Press.
    Fischer, A. H., & Manstead, A. S. R. (in press). Social functions of emotion and emotion regulation. In Lewis, M., Haviland, J., & Feldman Barrett, L. (Eds.), Handbook of emotion (4th ed.). New York: Guilford.
    Fischer, A. H., Manstead, A. S. R., & Zaalberg, R. (2003). Social influences on the emotion process. European Review of Social Psychology, 14, 171–201.
    Fischer, A. H., & Roseman, I. J. (2007). Beat them or ban them: The characteristics and social functions of anger and contempt. Journal of Personality and Social Psychology, 93, 103–115.
    Fischer, A. H., Rotteveel, M., Evers, C., & Manstead, A. S. R. (2004). Emotional assimilation: How we are influenced by others’ emotions. Cahier de Psychologie Cognitive, 22, 223–245.
    Fisk, G. M., & Friesen, J. P. (2012). Perceptions of leader emotion regulation and LMX as predictors of followers’ job satisfaction and organizational citizenship behaviors. The Leadership Quarterly, 23, 1–12.
    Fiske, A. P. (1991 ). Structures of social life: The four elementary forms of human relations: Communal sharing, authority ranking, equality matching, market pricing. New York: Free Press.
    Fiske, S. T. (1993). Controlling other people: The impact of power on stereotyping. American Psychologist, 48, 621–628.
    Fiske, S. T., & Dépret, E. (1996). Control, interdependence, and power: Understanding social cognition in its social context. European Review of Social Psychology, 7, 31–61.
    Fiske, S. T., & Taylor, S. E. (1991). Social cognition (2nd ed.). New York: McGraw-Hill.
    Fitness, J. (2000). Anger in the workplace: An emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates. Journal of Organizational Behavior, 21, 147–162.
    Fitness, J., & Fletcher, G. J. (1993). Love, hate, anger, and jealousy in close relationships: A prototype and cognitive appraisal analysis. Journal of Personality and Social Psychology, 65, 942–958.
    Flack, W. (2006). Peripheral feedback effects of facial expressions, bodily postures, and vocal expressions on emotional feelings. Cognition & Emotion, 20, 177–195.
    Flynn, F. J. (2005). Having an open mind: The impact of openness to experience on interracial attitudes and impression formation. Journal of Personality and Social Psychology, 88, 816–826.
    Foo, M. D., Elfenbein, H. A., Tan, H. H., & Aik, V. C. (2004). Emotional intelligence and negotiation: The tension between creating and claiming value. International Journal of Conflict Management, 15, 411–429.
    Ford, T. E., & Kruglanski, A. W. (1995). Effects of epistemic motivations on the use of accessible constructs in social judgment. Personality and Social Psychology Bulletin, 21, 950–962.
    Forgas, J. P. (1995). Mood and judgment: The affect infusion model (AIM). Psychological Bulletin, 117, 39–66.
    Forgas, J. P. (1998). On feeling good and getting your way: Mood effects on negotiator cognition and behavior. Journal of Personality and Social Psychology, 74, 565–577.
    Forgas, J. P. (2000). Feeling and thinking: The role of affect in social cognition. Cambridge: Cambridge University Press.
    Forgas, J. P., & Bower, G. H. (1987). Mood effects on person perception judgements. Journal of Personality and Social Psychology, 53, 53–60.
    Forgas, J. P., & George, J. M. (2001). Affective influences on judgments and behavior in organizations: An information processing perspective. Organizational Behavior and Human Decision Processes, 86, 3–34.
    Francis, L. E. (1997). Ideology and interpersonal emotion management: Redefining identity in two support groups. Social Psychology Quarterly, 60, 153–171.
    Francis, L. E., Monahan, K., & Berger, C. (1999). A laughing matter? The uses of humor in medical interactions. Motivation and Emotion, 23, 154–177.
    Frank, R. H. (1988). Passions within reason: The strategic role of the emotions. New York: Norton.
    Fredrickson, B. L. (1998). What good are positive emotions? Review of General Psychology, 2, 300–319.
    Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56, 218–226.
    Fridlund, A. J. (1991a). Evolution and facial action in reflex, social motive, and paralanguage. Biological Psychology 32, 3–100.
    Fridlund, A. J. (1991b). Sociality of solitary smiling: Potentiation by an implicit audience. Journal of Personality and Social Psychology, 60, 229–240.
    Fridlund, A. J. (1992). The behavioral ecology and sociality of human faces. In Clark, M. S. (Ed.), Review of personality and social psychology (Vol. 13, pp. 90–121). Thousand Oaks, CA: Sage.
    Fridlund, A. J. (1994). Human facial expression: An evolutionary view. San Diego, CA: Academic Press.
    Friedman, R., Anderson, C., Brett, J., Olekalns, M., Goates, N., & Lisco, C. C. (2004). The positive and negative effects of anger on dispute resolution: Evidence from electronically mediated disputes. Journal of Applied Psychology, 89, 369–376.
    Friesen, A. P., Lane, A. M., Devonport, T. J., Sellars, C. N., Stanley, D. N., & Beedie, C. J. (2013). Emotion in sport: Considering interpersonal regulation strategies. International Review of Sport and Exercise Psychology, 6, 139–154.
    Frijda, N. H. (1986). The emotions. Cambridge: Cambridge University Press.
    Frijda, N. H. (1994). Varieties of affect: Emotions and episodes, moods, and sentiments. In Ekman, P. & Davidson, R. J. (Eds.), The nature of emotion: Fundamental questions (pp. 59–67). New York: Oxford University Press.
    Frijda, N. H. (1995). Expression, emotion, neither, or both? Cognition & Emotion, 9, 617–635.
    Frijda, N. H., Kuipers, P., & ter Schure, E. (1989). Relations among emotion, appraisal, and action readiness. Journal of Personality and Social Psychology, 57, 212–228.
    Frijda, N. H., & Mesquita, B. (1994). The social roles and functions of emotions. In Kitayama, S. & Markus, H. S. (Eds.), Emotion and culture: Empirical studies of mutual influence (pp. 51–87). Washington, DC: American Psychological Association.
    Frith, U. (2001). Mind blindness and the brain in autism. Neuron, 32, 969–979.
    Gabriel, A. S., Cheshin, A., Moran, C. M., & Van Kleef, G. A. (in press). Enhancing emotional performance and customer service through human resources practices: A systems perspective. Human Resource Management Review.
    Gaddis, B., Connelly, S., & Mumford, M. D. (2004). Failure feedback as an affective event: Influence of leader affect on subordinate attitudes and performance. The Leadership Quarterly, 15, 663–686.
    Gaddis, J. (2005). Strategies of containment: A critical appraisal of American national security policy during the Cold War. New York: Oxford University Press.
    Gardner, P. (1985). Mood states and consumer behavior: A critical review. Journal of Consumer Research, 12, 281–300.
    Gardner, W. L., Fischer, D., & Hunt, J. G. J. (2009). Emotional labor and leadership: A threat to authenticity? The Leadership Quarterly, 20, 466–482.
    Gardner, W. L., & Martinko, M. J. (1988). Impression management in organizations. Journal of Management, 14, 321–338.
    Geddes, D., & Callister, R. R. (2007). Crossing the line(s): A dual threshold model of anger in organizations. Academy of Management Review, 32, 721–746.
    George, J. M. (1990). Personality, affect, and behavior in groups. Journal of Applied Psychology, 75, 107–116.
    George, J. M. (1995). Leader positive mood and group performance: The case of customer service. Journal of Applied Social Psychology, 25, 778–794.
    George, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human Relations, 53, 1027–1055.
    George, J. M., & Bettenhausen, K. (1990). Understanding prosocial behavior, sales performance, and turnover: A group-level analysis in a service context. Journal of Applied Psychology, 75, 698–709.
    George, J. M., & Brief, A. P. (1992). Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin, 112, 310–329.
    George, J. M., & King, E. B. (2007). Potential pitfalls of affect convergence in teams: Functions and dysfunctions of group affective tone. In Mannix, E. A., Neale, M. A., & Anderson, C. P. (Eds.), Research on managing groups and teams (Vol. 10, pp. 97–123). New York: Elsevier.
    Giardini, A., & Frese, M. (2008). Linking service employees’ emotional competence to customer satisfaction: A multilevel approach. Journal of Organizational Behavior, 29, 155–170.
    Gibson, C. B. (2003). The efficacy advantage: Factors related to the formation of group efficacy. Journal of Applied Social Psychology, 33, 2153–2186.
    Gibson, D. E., Schweitzer, M., Callister, R. R., & Gray, B. (2009). The influence of anger expressions on outcomes in organizations. Negotiation and Conflict Management Research, 2, 236–262.
    Gilbert, D. T., & Hixon, J. G. (1991). The trouble of thinking: Activation and application of stereotypic beliefs. Journal of Personality and Social Psychology, 60, 509–517.
    Gilovich, T., & Medvec, V. H. (1995). The experience of regret: What, when, and why. Psychological Review, 102, 379–395.
    Glasø, L., & Einarsen, S. (2008). Emotion regulation in leader-follower relationships. European Journal of Work and Organizational Psychology, 17, 482–500.
    Glikson, E., Rafaeli, A, & Wirtz, J. (2015). Does customer anger pay off? The role of anger intensity and the moderating effect of culture on the consequences of displayed anger. Unpublished manuscript.
    Glomb, T. M., & Hulin, C. L. (1997). Anger and gender effects in observed supervisor-subordinate dyadic interactions. Organizational Behavior and Human Decision Processes, 72, 281–307.
    Godfrey, D. K., Jones, E. E., & Lord, C. G. (1986). Self-promotion is not ingratiating. Journal of Personality and Social Psychology, 50, 106–115.
    Goffman, E. (1967). Interaction ritual: Essays on face-to-face interaction. Oxford: Aldine.
    Gonzaga, G. C., Keltner, D., Londahl, E. A., & Smith, M. D. (2001). Love and the commitment problem in romantic relationships and friendship. Journal of Personality and Social Psychology, 81, 247–262.
    Gotlib, I. H. (1992). Interpersonal and cognitive aspects of depression. Current Directions in Psychological Science, 1, 149–154.
    Gottman, J. M. (1993). A theory of marital dissolution and stability. Journal of Family Psychology, 7, 57–75.
    Gottman, J. M., Katz, L. F., & Hooven, C. (1996). Parental meta-emotion philosophy and the emotional life of families: Theoretical models and preliminary data. Journal of Family Psychology, 10, 243–268.
    Gottman, J. M., & Levenson, R. W. (1988). The social psychophysiology of marriage. In Noller, P. & Fitzpatrick, M. A. (Eds.), Perspectives on marital interaction (pp. 182–200). Clevedon: Multilingual Matters.
    Gottman, J. M., & Levenson, R. W. (1992). Marital processes predictive of later dissolution: Behavior, physiology, and health. Journal of Personality and Social Psychology, 63, 221–233.
    Goussinsky, R. (2011). Does customer aggression more strongly affect happy employees? The moderating role of positive affectivity and extraversion. Motivation and Emotion, 35, 220–234.
    Graham, S. M., Huang, J. Y., Clark, M. S., & Helgeson, V. S. (2008). The positives of negative emotions: Willingness to express negative emotions promotes relationships. Personality and Social Psychology Bulletin, 34, 394–406.
    Grandey, A. (2003). When “the show must go on”: Surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46, 86–96.
    Grandey, A. A., Dickter, D. N., & Sin, H. P. (2004). The customer is not always right: Customer aggression and emotion regulation of service employees. Journal of Organizational Behavior, 25, 397–418.
    Grandey, A. A., Diefendorff, J. M., & Rupp, D. E. (Eds.) (2013). Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work. New York: Routledge.
    Grandey, A. A., Fisk, G. M., Mattila, A. S., Jansen, K. J., & Sideman, L. A. (2005). Is “service with a smile” enough? Authenticity of positive displays during service encounters. Organizational Behavior and Human Decision Processes, 96, 38–55.
    Grandey, A. A., Kern, J. H., & Frone, M. R. (2007). Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor. Journal of Occupational Health Psychology, 12, 63–79.
    Grandey, A. A., Rafaeli, A., Ravid, S., Wirtz, J., & Steiner, D. D. (2010). Emotion display rules at work in the global service economy: The special case of the customer. Journal of Service Management, 21, 388–412.
    Grawitch, M. J., Munz, D. C., & Kramer, T. J. (2003). Effects of member mood states on creative performance in temporary workgroups. Group Dynamics: Theory, Research, and Practice, 7, 41–54.
    Graziano, W. G., Jensen-Campbell, L. A., & Hair, E. C. (1996). Perceiving interpersonal conflict and reacting to it: The case for agreeableness. Journal of Personality and Social Psychology, 70, 820–835.
    Greenberg, J., Pyszczynski, T., Solomon, S., Rosenblatt, A. V. M., Kirkland, S., & Lyon, D. (1990). Evidence for terror management theory II: The effects of mortality salience on reactions to those who threaten or bolster the cultural worldview. Journal of Personality and Social Psychology, 58, 308–318.
    Greenwald, A. G., McGhee, D. E., & Schwartz, J. L. (1998). Measuring individual differences in implicit cognition: The implicit association test. Journal of Personality and Social Psychology, 74, 1464–1480.
    Gross, J. J. (1998a). Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology, 74, 224–237.
    Gross, J. J. (1998b). The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2, 271–299.
    Gross, J. J., & John, O. P. (1997). Revealing feelings: Facets of emotional expressivity in self-reports, peer ratings, and behavior. Journal of Personality and Social Psychology, 72, 435–448.
    Gross, J. J., & John, O. P. (2003). Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. Journal of Personality and Social Psychology, 85, 348–362.
    Groth, M., Hennig-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52, 958–974.
    Guerrero, L. K., La Valley, A. G., & Farinelli, L. (2008). The experience and expression of anger, guilt, and sadness in marriage: An equity theory explanation. Journal of Social and Personal Relationships, 25, 699–724.
    Haddon, M. (2003). The curious incident of the dog in the night time. London: Jonathan Cape.
    Hager, J. C., & Ekman, P. (1985). The asymmetry of facial actions is inconsistent with models of hemispheric specialization. Psychophysiology, 22, 307–318.
    Halperin, E., & Gross, J. J. (2010). Intergroup anger in intractable conflict: Long-term sentiments predict anger responses during the Gaza war. Group Processes & Intergroup Relations, 14, 477–488.
    Hamilton, D. L., & Sherman, S. J. (1996). Perceiving persons and groups. Psychological Review, 103, 336–355.
    Hammer, M. (1986). The role of social networks in schizophrenia. In Burrow, G. D., Norman, T. R. & Rubinstein, G. (Eds.), Handbook of studies on schizophrenia, Part 2 (pp. 115–128). New York: Elsevier.
    Hareli, S. (2014). Making sense of the social world and influencing it by using a naïve attribution theory of emotions. Emotion Review, 6, 336–343.
    Hareli, S., Harush, R., Suleiman, R., Cossette, M., Bergeron, S., Lavoie, V., Dugay, G., & Hess, U. (2009). When scowling may be a good thing: The influence of anger expressions on credibility. European Journal of Social Psychology, 39, 631–638.
    Hareli, S., & Hess, U. (2010). What emotional reactions can tell us about the nature of others: An appraisal perspective on person perception. Cognition & Emotion, 24, 128–140.
    Hareli, S., Moran-Amir, O., David, S., & Hess, U. (2013). Emotions as signals of normative conduct. Cognition & Emotion, 27, 1395–1404.
    Hareli, S., & Rafaeli, A. (2008). Emotion cycles: On the social influence of emotion in organizations. Research in Organizational Behavior, 28, 35–59.
    Hareli, S., Shomrat, N., & Hess, U. (2009). Emotional versus neutral expressions and perceptions of social dominance and submissiveness. Emotion, 9, 378–384.
    Hargreaves, W., Starkweather, J., & Blacker, K. (1965). Voice quality in depression. Journal of Abnormal Psychology, 70, 218–229.
    Harinck, F., De Dreu, C. K. W., & Van Vianen, A. E. M (2000). The impact of conflict issue on fixed-pie perceptions, problem solving, and integrative outcomes in negotiation. Organizational Behaviour and Human Decision Processes, 81, 329–358.
    Harinck, F., & Van Kleef, G. A. (2012). Be hard on the interests and soft on the values: Conflict issue moderates the effects of anger in negotiations. British Journal of Social Psychology, 51, 741–752.
    Harker, L. A., & Keltner, D. (2001). Expressions of positive emotion in women’s college yearbook pictures and their relationship to personality and life outcomes across adulthood. Journal of Personality and Social Psychology, 80, 112–124.
    Hatfield, E., Cacioppo, J. T., & Rapson, R. L. (1992). Primitive emotional contagion. Review of Personality and Social Psychology, 14, 151–177.
    Hatfield, E., Cacioppo, J. T., & Rapson, R. L. (1994). Emotional contagion. New York: Cambridge University Press.
    Havas, D. A., Glenberg, A. M., Gutowski, K. A., Lucarelli, M. J., & Davidson, R. J. (2010). Cosmetic use of botulinum toxin-A affects processing of emotional language. Psychological Science, 21, 895–900.
    Hawk, S. T., Fischer, A. H., & Van Kleef, G. A. (2011). Taking your place or matching your face: Two routes to empathic embarrassment. Emotion, 11, 502–513.
    Hawk, S. T., Fischer, A. H., & Van Kleef, G. A. (2012). Face the noise: Embodied responses to nonverbal vocalizations of discrete emotions. Journal of Personality and Social Psychology, 102, 796–814.
    Hawk, S. T., Van Kleef, G. A., Fischer, A. H., & Van der Schalk, J. (2009). Worth a thousand words: Absolute and relative decodability of nonlinguistic affect vocalizations. Emotion, 9, 293–305.
    Hazan, C., & Shaver, P. R. (1987). Romantic love conceptualized as an attachment process. Journal of Personality and Social Psychology, 52, 511–524.
    Heerdink, M. W., Van Kleef, G. A., Homan, A. C., & Fischer, A. H. (2013). On the social influence of emotions in groups: Interpersonal effects of anger and happiness on conformity versus deviance. Journal of Personality and Social Psychology, 105, 262–284.
    Heerdink, M. W., Van Kleef, G. A., Homan, A. C., & Fischer, A. H. (2015). Emotional expressions as cues of rejection and acceptance: Evidence from the affect misattribution paradigm. Journal of Experimental Social Psychology, 56, 60–68.
    Heise, D. R., & O’Brien, J. (1993). Emotion expression in groups. In Lewis, M. & Haviland, J. M. (Eds.), Handbook of emotions (pp. 489–498). New York: Guilford Press.
    Hendriks, M. C., & Vingerhoets, A. J. (2006). Social messages of crying faces: Their influence on anticipated person perception, emotions and behavioural responses. Cognition & Emotion, 20, 878–886.
    Hendriks, M. C. P., Croon, M. A., & Vingerhoets, A. J. J. M. (2008). Social reactions to adult crying: The help-soliciting function of tears. Journal of Social Psychology, 148, 22–41.
    Hennig-Thurau, T., Groth, M., Paul, M., & Gremler, D. D. (2006). Are all smiles created equal? How emotional contagion and emotional labor affect service relationships. Journal of Marketing, 70, 58–73.
    Hess, U. (2014). Anger is a positive emotion. In Parrott, W. G. (Ed.), The positive side of negative emotions (pp. 55–75). New York: Guilford Press.
    Hess, U., Banse, R., & Kappas, A. (1995). The intensity of facial expression is determined by underlying affective state and social situation. Journal of Personality and Social Psychology, 69, 280–288.
    Hess, U., Beaupré, M. G., & Cheung, N. (2002). Who, to whom, and why: Cultural differences and similarities in the function of smiles. In Abel, M. H. (Ed.), An empirical reflection on the smile (pp. 187–216). Lewiston, NY: Edwin Mellen Press.
    Hess, U., & Blairy, S. (2001). Facial mimicry and emotional contagion to dynamic emotional facial expressions and their influence on decoding accuracy. International Journal of Psychophysiology, 40, 129–141.
    Hess, U., Blairy, S., & Kleck, R. E. (2000). The influence of facial emotion displays, gender, and ethnicity on judgments of dominance and affiliation. Journal of Nonverbal Behavior, 24, 265–283.
    Hess, U., & Fischer, A. (2013). Emotional mimicry as social regulation. Personality and Social Psychology Review, 17, 142–157.
    Hewstone, M., Rubin, M., & Willis, H. (2002). Intergroup bias. Annual Review of Psychology, 53, 575–604.
    Hietanen, J. K., Surakka, V., & Linnankoski, I. (1998). Facial electromyographic responses to vocal affect expressions. Psychophysiology, 35, 530–536.
    Higgins, E. T. (1997). Beyond pleasure and pain. American Psychologist, 52, 1280–1300.
    Higgins, E. T. (1998). Promotion and prevention: Regulatory focus as a motivational principle. Advances in Experimental Social Psychology, 30, 1–46.
    Hochschild, A. R. (1983). The managed heart. Berkeley, CA: University of California Press.
    Hoffman, D. (1992). A conceptual framework of the influence of positive mood state on service exchange relationships. In Allen, C. et al. (Eds.), Marketing theory and practice (pp. 144–150). Chicago, IL: American Marketing Association.
    Hogg, M. A. (2001). A social identity theory of leadership. Personality and Social Psychology Review, 5, 184–200.
    Holbrooke, R. (1999). To end a war. New York: Modern Library.
    Homan, A. C., Hollenbeck, J. R., Humphrey, S. E., van Knippenberg, D., Ilgen, D. R., & Van Kleef, G. A. (2008). Facing differences with an open mind: Openness to experience, salience of intra-group differences, and performance of diverse work groups. Academy of Management Journal, 51, 1204–1222.
    Homan, A. C., & Jehn, K. A. (2010). How leaders can make diverse groups less difficult: The role of attitudes and perceptions of diversity. In Schuman, S. (Ed.), Handbook for working with difficult groups (pp. 311–322). Hoboken, NJ: Jossey-Bass.
    Homan, A. C., Van Kleef, G. A., Côté, S., & Bogo, A. (2014, May). The importance of leader emotion management in dealing with team diversity. Paper presented at the annual conference of the Society for Industrial and Organizational Psychology, Honolulu, HI, USA.
    Homan, A. C., Van Kleef, G. A., & Sanchez-Burks, J. (2016). Team members’ emotional displays as indicators of team functioning. Cognition & Emotion, 30, 134–149.
    Hooley, J. M., Richters, J. E., Weintraub, S., & Neale, J. M. (1987). Psychopathology and marital distress: The positive side of positive symptoms. Journal of Abnormal Psychology, 96, 27–33.
    Horney, K. (1945). Our inner conflicts. New York: Norton.
    Horstmann, G. (2003). What do facial expressions convey: Feeling states, behavioral intentions, or actions requests? Emotion, 3, 150–166.
    Howard, D. J., & Gengler, C. (2001). Emotional contagion effects on product attitudes. Journal of Consumer Research, 28, 189–201.
    Howell, J. M., & Shamir, B. (2005). The role of followers in the charismatic leadership process: Relationships and their consequences. Academy of Management Review, 30, 96–112.
    Hsee, C. K., Hatfield, E., & Chemtob, C. (1992). Assessments of the emotional states of others: Conscious judgments versus emotional contagion. Journal of Social and Clinical Psychology, 11, 119–128.
    Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16, 361–389.
    Humphrey, R. H., Pollack, J. M., & Hawver, T. (2008). Leading with emotional labor. Journal of Managerial Psychology, 23, 151–168.
    Ilies, R., Wagner, D. T., & Morgeson, F. P. (2007). Explaining affective linkages in teams: Individual differences in susceptibility to contagion and individualism–collectivism. Journal of Applied Psychology, 92, 1140–1148.
    Isen, A. M. (2004). Some perspectives on positive feelings and emotions: Positive affect facilitates thinking and problem solving. In Manstead, A. S. R., Frijda, N. H., & Fisher, A. H. (Eds.), Feelings and emotions: The Amsterdam symposium (pp. 263–281). Cambridge: Cambridge University Press.
    Isen, A. M. (1987). Positive affect, cognitive processes, and social behavior. Advances in Experimental Social Psychology, 20, 203–253.
    Isen, A. M., Shalker, T. E., Clark, M., & Karp, L. (1978). Affect, accessibility of material in memory, and behavior: A cognitive loop? Journal of Personality and Social Psychology, 36, 1–12.
    Iyer, A., & Leach, C. W. (2008). Emotion in inter-group relations. European Review of Social Psychology, 19, 86–125.
    Izard, C. E. (1971). The face of emotion. New York: Appleton-Century-Crofts.
    Izard, C. E. (1977). Human emotions. New York: Plenum.
    Jackall, R. (1988). Moral mazes: The world of corporate managers. Oxford: Oxford University Press.
    Jacobs, D. H., Shuren, J., Bowers, D., & Heilman, K. M. (1995). Emotional facial imagery, perception, and expression in Parkinson’s disease. Neurology, 45, 1696–1702.
    Jakobs, E., Manstead, A. S. R., & Fischer, A. H. (1999a). Social motives and subjective feelings as determinants of facial displays: The case of smiling. Personality and Social Psychology Bulletin, 25, 424–435.
    Jakobs, E., Manstead, A. S. R., & Fischer, A. H. (1999b). Social motives, emotional feelings, and smiling. Cognition & Emotion, 13, 321–345.
    Jakobs, E., Manstead, A. S. R., & Fischer, A. H. (2001). Social context effects on facial activity in a negative emotional setting. Emotion, 1, 51–69.
    James, N. (1989). Emotional labour: Skill and work in the social regulation of feelings. Sociological Review, 37, 15–42.
    James, W. (1884). What is an emotion? Mind, 9, 188–205.
    Janis, I. L. (1972). Victims of groupthink: A psychological study of foreign-policy decisions and fiascoes. Oxford: Houghton Mifflin.
    Jehn, K. A., Northcraft, G. B., & Neale, M. A. (1999). Why differences make a difference: A field study of diversity, conflict, and performance in workgroups. Administrative Science Quarterly, 44, 741–764.
    Jobe, L. E., & Williams White, S. (2007). Loneliness, social relationships, and a broader autism phenotype in college students. Personality and Individual Differences, 42, 1479–1489.
    Johnson, G., & Connelly, S. (2014). Negative emotions in informal feedback: The benefits of disappointment and drawbacks of anger. Human Relations, 67, 1265–1290.
    Johnson, H.-A. M., & Spector, P. E. (2007). Service with a smile: Do emotional intelligence, gender, and autonomy moderate the emotional labor process? Journal of Occupational Health Psychology, 12, 319–333.
    Johnson, S. K. (2008). I second that emotion: Effects of emotional contagion and affect at work on leader and follower outcomes. The Leadership Quarterly, 19, 1–19.
    Johnson, S. K. (2009). Do you feel what I feel? Mood contagion and leadership outcomes. The Leadership Quarterly, 20, 814–827.
    Johnston, L., Miles, L., & Macrae, C. N. (2010). Why are you smiling at me? Social functions of enjoyment and non-enjoyment smiles. British Journal of Social Psychology, 49, 107–127.
    Joiner, T. E., Alfano, M. S., & Metalsky, G. I. (1992). When depression breeds contempt: Reassurance seeking, self-esteem, and rejection of depressed college students by their roommates. Journal of Abnormal Psychology, 101, 165–173.
    Joiner, T. E. (1994). Contagious depression: Existence, specificity to depressed symptoms, and the role of reassurance seeking. Journal of Personality and Social Psychology, 67, 287–296.
    Jones, S. S., Collins, K., & Hong, H. W. (1991). An audience effect on smile production in 10-month-old infants. Psychological Science, 2, 45–49.
    Jones, S. S., & Raag, T. (1989). Smile production in older infants: The importance of a social recipient for the facial signal. Child Development, 60, 811–818.
    Jordan, P. J., Ashkanasy, N. M., Härtel, C. E. J., & Hooper, G. S. (2002). Workgroup emotional intelligence: Scale development and relationship to team process effectiveness and goal focus. Human Resource Management Review, 12, 195–214.
    Jordan, P. J., Lawrence, S. A., & Troth, A. C. (2006). The impact of negative mood on team performance. Journal of Management & Organization, 12, 131–145.
    Jordan, P. J., & Troth, A. C. (2002). Emotional intelligence and conflict resolution: Implications for human resource development. Advances in Developing Human Resources, 4, 62–79.
    Jordan, P. J., & Troth, A. C. (2004). Managing emotions during team problem solving: Emotional intelligence and conflict resolution. Human Performance, 17, 195–218.
    Kaiser, R. B., Hogan, R., & Craig, S. B. (2008). Leadership and the fate of organizations. American Psychologist, 63, 96–110.
    Kaiser, S., & Wehrle, T. (2001). Facial expressions as indicators of appraisal processes. In Scherer, K. R., Schorr, A., & Johnstone, T., Appraisal processes in emotion: Theory, methods, research (pp. 285–300). Oxford University Press.
    Kantor, J. (2008, January 9). A show of emotion that reverberated beyond the campaign. Retrieved from www.nytimes.com/2008/01/09/us/politics/09moment.html?pagewanted=print
    Karatepe, O. M., Yorganci, I., & Haktanir, M. (2009). Outcomes of customer verbal aggression among hotel employees. International Journal of Contemporary Hospitality Management, 21, 713–733.
    Kellett, J. B., Humphrey, R. H., & Sleeth, R. G. (2002). Empathy and complex task performance: Two routes to leadership. The Leadership Quarterly, 13, 523–544.
    Kellett, J. B., Humphrey, R. H., & Sleeth, R. G. (2006). Empathy and the emergence of task and relation leaders. The Leadership Quarterly, 17, 146–162.
    Kelley, H. H., & Thibaut, J. (1978). Interpersonal relations: A theory of interdependence. New York: Wiley.
    Kelley, H. H., Holmes, J. G., Kerr, N. L., Reis, H. T., Rusbult, C. E., & Van Lange, P. A. M. (2003). An atlas of interpersonal situations. New York: Cambridge University Press.
    Kelly, J. R., & Barsade, S. G. (2001). Mood and emotions in small groups and work teams. Organizational Behavior and Human Decision Processes, 86, 99–130.
    Keltner, D. (1995). Signs of appeasement: Evidence for the distinct displays of embarrassment, amusement, and shame. Journal of Personality and Social Psychology, 68, 441–454.
    Keltner, D. (1996). Evidence for the distinctness of embarrassment, shame, and guilt: A study of recalled antecedents and facial expressions of emotion. Cognition & Emotion, 10, 155–172.
    Keltner, D., & Anderson, C. (2000). Saving face for Darwin: The functions and uses of embarrassment. Current Directions in Psychological Science, 9, 187–192.
    Keltner, D., & Buswell, B. N. (1997). Embarrassment: Its distinct form and appeasement functions. Psychological Bulletin, 122, 250–270.
    Keltner, D., Ellsworth, P. C., & Edwards, K. (1993). Beyond simple pessimism: Effects of sadness and anger on social perception. Journal of Personality and Social Psychology, 64, 740–752.
    Keltner, D., & Gross, J. J. (1999). Functional accounts of emotions. Cognition & Emotion, 13, 467–480.
    Keltner, D., & Haidt, J. (1999). Social functions of emotions at four levels of analysis. Cognition & Emotion, 13, 505–521.
    Keltner, D., Haidt, J., & Shiota, M. N. (2006). Social functionalism and the evolution of emotions. In Schaller, M., Simpson, J. A. & Kenrick, D. T. (Eds.), Evolution and social psychology (pp. 115–142). Madison, CT: Psychosocial Press.
    Keltner, D., & Kring, A. M. (1998). Emotion, social function, and psychopathology. Review of General Psychology, 2, 320–342.
    Keltner, D., Van Kleef, G. A., Chen, S., & Kraus, M. W. (2008). A reciprocal influence model of social power: Emerging principles and lines of inquiry. Advances in Experimental Social Psychology, 40, 151–192.
    Keltner, D., Young, R. C., & Buswell, B. N. (1997). Appeasement in human emotion, social practice, and personality. Aggressive Behavior, 23, 359–374.
    Keltner, D., Young, R. C., Heerey, E. A., Oemig, C., & Monarch, N. D. (1998). Teasing in hierarchical and intimate relations. Journal of Personality and Social Psychology, 75, 1231–1247.
    Kennedy-Moore, E., & Watson, J. C. (2001). How and when does emotional expression help? Review of General Psychology, 5, 187–212.
    Kenny, D. A., Kashy, D. A., & Cook, W. L. (2006). Dyadic data analysis. New York: Guilford.
    Kerr, R., Garvin, J., Heaton, N., & Boyle, E. (2006). Emotional intelligence and leadership effectiveness. Leadership & Organization Development Journal, 27, 265–279.
    Ketelaar, T., & Au, W. T. (2003). The effects of feelings of guilt on the behaviour of uncooperative individuals in repeated social bargaining games: An affect-as-information interpretation of the role of emotion in social interaction. Cognition & Emotion, 17, 429–453.
    Kilduff, M., Chiaburu, D. S., & Menges, J. I. (2010). Strategic use of emotional intelligence in organizational settings: Exploring the dark side. Research in Organizational Behavior, 30, 129–152.
    Kim, K., Cundiff, N. L., & Choi, S. B. (2014). The influence of emotional intelligence on negotiation outcomes and the mediating effect of rapport: A structural equation modeling approach. Negotiation Journal, 30, 49–68.
    Kim, T. T., Yoo, J. J. E., Lee, G., & Kim, J. (2012). Emotional intelligence and emotional labor acting strategies among frontline hotel employees. International Journal of Contemporary Hospitality Management, 24, 1029–1046.
    Kimball, J. (2004). The Vietnam War files: Uncovering the secret history of Nixon-era strategy. Lawrence, KS: University Press of Kansas.
    Kitayama, S., Mesquita, B., & Karasawa, M. (2006). Cultural affordances and emotional experience: Socially engaging and disengaging emotions in Japan and the United States. Journal of Personality and Social Psychology, 91, 890–903.
    Klapwijk, E. T., Peters, S., Vermeiren, R. R. J. M., & Lelieveld, G.-J. (2013). Emotional reactions of peers influence decisions about fairness in adolescence. Frontiers in Human Neuroscience, 7, 745.
    Klep, A., Wisse, B., & Van der Flier, H. (2011). Interactive affective sharing versus non-interactive affective sharing in work groups: Comparative effects of group affect on work group performance and dynamics. European Journal of Social Psychology, 41, 312–323.
    Klinnert, M., Campos, J., Sorce, J., Emde, R., & Svejda, M. (1983). Emotions as behavior regulators: Social referencing in infants. In Plutchik, R., & Kellerman, H. (Eds.), Emotion theory, research, and experience: Vol 2. Emotions in early development (pp. 57–68). New York: Academic Press.
    Knapp, A., & Clark, M. (1991). Some detrimental effects of negative mood on individuals’ ability to solve resource dilemmas. Personality and Social Psychology Bulletin, 17, 678–688.
    Knutson, B. (1996). Facial expressions of emotion influence interpersonal trait inferences. Journal of Nonverbal Behavior, 20, 165–182.
    Komorita, S. S., & Parks, C. D. (1995). Interpersonal relations: Mixed-motive interaction. Annual Review of Psychology, 46, 183–207.
    Koning, L. F., & Van Kleef, G. A. (2015). How leaders’ emotional displays shape followers’ organizational citizenship behavior. The Leadership Quarterly, 26, 489–501.
    Kooij‐de Bode, H. J., Van Knippenberg, D., & Van Ginkel, W. P. (2010). Good effects of bad feelings: Negative affectivity and group decision‐making. British Journal of Management, 21, 375–392.
    Kopelman, S., & Rosette, A. S. (2008). Cultural variation in response to strategic emotions in negotiations. Group Decision and Negotiation, 17, 65–77.
    Kopelman, S., Rosette, A. S., & Thompson, L. (2006). The three faces of eve: An examination of the strategic display of positive, negative, and neutral emotions in negotiations. Organizational Behavior and Human Decision Processes, 99, 81–101.
    Kraut, R. E., & Johnston, R. E. (1979). Social and emotional messages of smiling: An ethological approach. Journal of Personality and Social Psychology, 37, 1539–1553.
    Kreibig, S. D. (2010). Autonomic nervous system activity in emotion: A review. Biological Psychology, 84, 394–421.
    Kring, A. M. (2000). Gender and anger. In Fischer, A. H. (Ed.), Gender and emotion: Social psychological perspectives (pp. 211–231). New York: Cambridge University Press.
    Kring, A. M., Smith, D. A., & Neale, J. M. (1994). Individual differences in dispositional expressiveness: Development and validation of the emotional expressivity scale. Journal of Personality and Social Psychology, 66, 934–949.
    Kruglanski, A. W. (1989). Lay epistemics and human knowledge: Cognitive and motivational bases. New York: Plenum.
    Kruglanski, A. W., & Thompson, E. P. (1999). Persuasion by a single route: A view from the unimodel. Psychological Inquiry, 10, 83–109.
    Kruglanski, A. W., & Webster, D. M. (1991). Group members’ reactions to opinion deviates and conformists at varying degrees of proximity to decision deadline and of environmental noise. Journal of Personality and Social Psychology, 61, 212–225.
    Kruglanski, A. W., & Webster, D. M. (1996). Motivated closing of the mind: “Seizing” and “freezing.” Psychological Review, 103, 263–283.
    Krumhuber, E., & Manstead, A. S. (2009). Are you joking? The moderating role of smiles in the perception of verbal statements. Cognition & Emotion, 23, 1504–1515.
    Krumhuber, E., Manstead, A. S. R., Cosker, D., Marshall, D., & Rosin, P. L. (2009). Effects of dynamic attributes of smiles in human and synthetic faces: A simulated job interview setting. Journal of Nonverbal Behavior, 33, 1–15.
    Krumhuber, E., Manstead, A. S. R., Cosker, D., Marshall, D., Rosin, P. L., & Kappas, A. (2007). Facial dynamics as indicators of trustworthiness and cooperative behavior. Emotion, 7, 730–735.
    Kubany, E. S., Bauer, G. B., Muraoka, M. Y., Richard, D. C., & Read, P. (1995). Impact of labeled anger and blame in intimate relationships. Journal of Social and Clinical Psychology, 14, 53–60.
    Kuppens, P., Oravecz, Z., & Tuerlinckx, F. (2010). Feelings change: Accounting for individual differences in the temporal dynamics of affect. Journal of Personality and Social Psychology, 99, 1042–1060.
    Kuppens, P., Van Mechelen, I., & Meulders, M. (2004). Every cloud has a silver lining: Interpersonal and individual differences determinants of anger-related behaviors. Personality and Social Psychology Bulletin, 30, 1550–1564.
    Kuppens, P., Van Mechelen, I., Smits, D. J., & De Boeck, P. (2003). The appraisal basis of anger: Specificity, necessity, and sufficiency of components. Emotion, 3(3), 254–269.
    Labott, S. M., Martin, R. B., Eason, P. S., & Berkey, E. Y. (1991). Social reactions to the expression of emotion. Cognition & Emotion, 5, 397–417.
    Lanzetta, J. T., & Englis, B. G. (1989). Expectations of cooperation and competition and their effects on observers’ vicarious emotional responses. Journal of Personality and Social Psychology, 56, 543–554.
    Lara, M. E., Leader, J., & Klein, D. N. (1997). The association between social support and course of depression: Is it confounded with personality? Journal of Abnormal Psychology, 106, 478–482.
    Larsen, J. T., McGraw, A. P., & Cacioppo, J. (2001). Can people feel happy and sad at the same time? Journal of Personality and Social Psychology, 81, 684–696.
    Lavie, N. (2010). Attention, distraction, and cognitive control under load. Current Directions in Psychological Science, 19, 143–148.
    Lavie, N., Hirst, A., De Fockert, J. W., & Viding, E. (2004). Load theory of selective attention and cognitive control. Journal of Experimental Psychology: General, 133, 339–354.
    Lazarus, R. S. (1991). Emotion and adaptation. New York: Oxford University Press.
    Lazarus, R. S. (2003). Does the positive psychology movement have legs? Psychological Inquiry, 14, 93–109.
    Leach, C. W., Spears, R., & Manstead, A. S. R. (2015). Parsing (malicious) pleasures: Schadenfreude and gloating at others’ adversity. Frontiers in Psychology, 6, 201.
    Le Bon, G. (1895). The crowd: A study of the popular mind. London: Ernest Benn.
    Leary, K., Pillemer, J., & Wheeler, M. (2013). Negotiating with emotion. Harvard Business Review, 91, 96–103.
    Leary, M. R., Britt, T. W., Cutlip, W. D., & Templeton, J. L. (1992). Social blushing. Psychological Bulletin, 112, 446–460.
    LeDoux, J. E. (1998). The emotional brain: The mysterious underpinnings of emotional life. New York: Touchstone.
    Leith, K. P., & Baumeister, R. F. (1998). Empathy, shame, guilt, and narratives of interpersonal conflicts: Guilt-prone people are better at perspective taking. Journal of Personality and Social Psychology, 66, 1–37.
    Lelieveld, G.-J., Van Dijk, E., Van Beest, I., & Van Kleef, G. A. (2012). Why anger and disappointment affect bargaining behavior differently: The moderating role of power and the mediating role of reciprocal and complementary emotions. Personality and Social Psychology Bulletin, 38, 1209–1221.
    Lelieveld, G.-J., Van Dijk, E., Van Beest, I., & Van Kleef, G. A. (2013). Does communicating disappointment in negotiations help or hurt? Solving an apparent inconsistency in the social-functional approach to emotions. Journal of Personality and Social Psychology, 105, 605–620.
    Lelieveld, G.-J., Van Dijk, E., Van Beest, I., Steinel, W., & Van Kleef, G. A. (2011). Disappointed in you, angry about your offer: Distinct negative emotions induce concessions via different mechanisms. Journal of Experimental Social Psychology, 47, 635–641.
    Lerner, J. S., Goldberg, J. H., & Tetlock, P. E. (1998). Sober second thoughts: The effects of accountability, anger, and authoritarianism on attributions of responsibility. Personality and Social Psychology Bulletin, 24, 563–574.
    Lerner, J. S., & Keltner, D. (2001). Fear, anger, and risk. Journal of Personality and Social Psychology, 81, 146–159.
    Lerner, J. S., Li, Y., Valdesolo, P., & Kassam, K. S. (2015). Emotion and decision making. Annual Review of Psychology, 66, 799–823.
    Lerner, J. S., Small, D. A., & Loewenstein, G. (2004). Heart strings and purse strings: Carryover effects of emotions on economic decisions. Psychological Science, 15, 337–341.
    Lerner, J. S., & Tiedens, L. Z. (2006). Portrait of the angry decision maker: How appraisal tendencies shape anger’s influence on cognition. Journal of Behavioral Decision Making, 19, 115–137.
    Leslie, A. M. (1987). Pretense and representation: The origins of “theory of mind.” Psychological Review, 94, 412–426.
    Levenson, R. W. (1992). Autonomic nervous system differences among emotions. Psychological Science, 3, 23–27.
    Levenson, R. W., Ekman, P., & Friesen, W. V. (1990). Voluntary facial action generates emotion-specific autonomic nervous system activity. Psychophysiology, 27, 363–384.
    Levenson, R. W., & Gottman, J. M. (1985). Physiological and affective predictors of change in relationship satisfaction. Journal of Personality and Social Psychology, 49, 85–94.
    Levine, J. M., & Moreland, R. L. (1990). Progress in small group research. Annual Review of Psychology, 41, 585–634.
    Lewis, K. M. (2000). When leaders display emotion: How followers respond to negative emotional expression of male and female leaders. Journal of Organizational Behavior, 21, 221–234.
    Lewis, M. (2000). Self-conscious emotions: Embarrassment, pride, shame, and guilt. In Lewis, M. & Haviland-Jones, J. M. (Eds.), Handbook of emotions (2nd ed., pp. 623–636). New York: Guilford Press.
    Leys, C., Licata, L., Marchal, C., & Bernard, P. (2012). The influence of defendants’ feelings of guilt on their penalties: The mediating role of attribution processes. Revue Internationale de Psychologie Sociale, 4, 45–58.
    Lindebaum, D., & Fielden, S. L. (2011). “It’s good to be angry”: Enacting anger in construction project management to achieve perceived leader effectiveness. Human Relations, 64, 437–458.
    Lindebaum, D., & Jordan, P. J. (2014). When it can be good to feel bad and bad to feel good: Exploring asymmetries in workplace emotional outcomes. Human Relations, 67, 1037–1050.
    Linnankoski, I., Laasko, M. L., & Leinonen, L. (1994). Recognition of emotions in macaque vocalizations by children and adults. Language and Communication, 14, 183–192.
    Little, L. M., Kluemper, D., Nelson, D. L., & Gooty, J. (2012). Development and validation of the Interpersonal Emotion Management Scale. Journal of Occupational and Organizational Psychology, 85, 407–420.
    Little, L. M., Kluemper, D., Nelson, D. L., & Ward, A. (2013). More than happy to help? Customer‐focused emotion management strategies. Personnel Psychology, 66, 261–286.
    Lively, K. (2000). Reciprocal emotion management: Working together to maintain stratification in private law firms. Work and Occupations, 27, 32–63.
    Loades, D. (2006). Elizabeth I: A life. London: Hambledon Press.
    Locke, K. (1996). A funny thing happened! The management of consumer emotions in service encounters. Organization Science, 7, 4–59.
    Locke, K. D., & Horowitz, L. M. (1990). Satisfaction in interpersonal interactions as a function of similarity in level of dysphoria. Journal of Personality and Social Psychology, 58, 823–831.
    Lopes, P. N., Brackett, M. A., Nezlek, J. B., Schütz, A., Sellin, I., & Salovey, P. (2004). Emotional intelligence and social interaction. Personality and Social Psychology Bulletin, 30, 1018–1034.
    Lopes, P. N., Salovey, P., Côté, S., & Beers, M. (2005). Emotion regulation abilities and the quality of social interaction. Emotion, 5, 113–118.
    Lopes, P. N., Salovey, P., & Straus, R. (2003). Emotional intelligence, personality, and the perceived quality of social relationships. Personality and individual Differences, 35, 641–658.
    Lord, R. G., De Vader, C. L., & Alliger, G. M. (1986). A meta-analysis of the relation between personality traits and leadership perceptions: An application of validity generalization procedures. Journal of Applied Psychology, 71, 402–410.
    Lumsden, E. A. (1993). Borderline personality disorder: A consequence of experiencing affect within a truncated time frame? Journal of Personality Disorders, 7, 265–274.
    Lundquist, L.-O., & Dimberg, U. (1995). Facial expressions are contagious. Journal of Psychophysiology, 9, 203–211.
    Lutz, C., & White, G. M. (1986). The anthropology of emotions. Annual Review of Anthropology, 15, 405–436.
    Lyubomirsky, S., King, L., & Diener, E. (2005). The benefits of frequent positive affect: Does happiness lead to success? Psychological Bulletin, 131, 803–855.
    Mackie, D. M., Devos, T., & Smith, E. R. (2000). Intergroup emotions: Explaining offensive action tendencies in an intergroup context. Journal of Personality and Social Psychology, 79, 602–616.
    MacLean, Paul D. (1990). The triune brain in evolution: Role in paleocerebral functions. New York: Plenum Press.
    Madera, J., & Smith, D. B. (2009). The effects of leader negative emotions on evaluations of leadership in a crisis situation: The role of anger and sadness. The Leadership Quarterly, 20, 103–114.
    Magee, J. C., & Smith, P. K. (2013). The social distance theory of power. Personality and Social Psychology Review, 17, 158–186.
    Magee, J. C., & Tiedens, L. Z. (2006). Emotional ties that bind: The roles of valence and consistency of group emotion in inferences of cohesiveness and common fate. Personality and Social Psychology Bulletin, 32, 1703–1715.
    Magnée, M. J. C. M., Stekelenburg, J. J., Kemner, C., & De Gelder, B. (2007). Similar facial electromyographic responses to faces, voices, and body expressions. NeuroReport, 18, 369–372.
    Malouff, J. M., Schutte, N. S., & Thorsteinsson, E. B. (2014). Trait emotional intelligence and romantic relationship satisfaction: A meta-analysis. The American Journal of Family Therapy, 42, 53–66.
    Mannetti, L., Levine, J. M., Pierro, A., & Kruglanski, A. W. (2010). Group reaction to defection: The impact of shared reality. Social Cognition, 28, 447–464.
    Manstead, A. S. R. (1991). Expressiveness as an individual difference. In Feldman, R. S. & Rimé, B. (Eds.), Fundamentals of nonverbal behavior (pp. 285–328). Cambridge: Cambridge University Press.
    Manstead, A. S. R., & Fischer, A. H. (2001). Social appraisal: The social world as object of and influence on appraisal processes. In Scherer, K. R., Schorr, A., & Johnstone, T. (Eds.), Appraisal processes in emotion: Theory, research, application (pp. 221–232). New York: Oxford University Press.
    Manstead, A. S. R., Fischer, A. H., & Jakobs, E. (1999). The social and emotional functions of facial displays. In Philippot, P., Feldman, R. S., and Coats, E. J. (Eds.), The social context of nonverbal behavior (pp. 287–313). New York: Cambridge University Press.
    Manstead, A. S. R., & Tetlock, P. E. (1989). Cognitive appraisals and emotional experience: Further evidence. Cognition & Emotion, 3, 225–239.
    Manstead, A. S. R., Wagner, H. L., & MacDonald, C. J. (1984). Face, body, and speech as channels of communication in the detection of deception. Basic and Applied Social Psychology, 5, 317–332.
    Markus, H. R., & Kitayama, S. (1991). Culture and the self: Implications for cognition, emotion, and motivation. Psychological Review, 98, 224–253.
    Marques, J., Abrams, D., Paez, D., & Martinez-Taboada, C. (1998). The role of categorization and in-group norms in judgments of groups and their members. Journal of Personality and Social Psychology, 75, 976–988.
    Martin, L. L., Ward, D. W., Achee, J. W., & Wyer, R. S. (1993). Mood as input: People have to interpret the motivational implications of their moods. Journal of Personality and Social Psychology, 64, 317–326.
    Mason, C. M., & Griffin, M. A. (2003). Group absenteeism and positive affective tone: A longitudinal study. Journal of Organizational Behavior, 24, 667–687.
    Matsumoto, D. (1990). Cultural similarities and differences in display rules. Motivation and Emotion, 14, 195–214.
    Matsumoto, D., Yoo, S. H., Nakagawa, S., & 37 Members of the Multinational Study of Cultural Display Rules (2008). Culture, emotion regulation, and adjustment. Journal of Personality and Social Psychology, 94, 925–937.
    Mattila, A. S., & Enz, C. A. (2002). The role of emotions in service encounters. Journal of Service Research, 4, 268–277.
    Mauss, I. B., & Robinson, M. D. (2009). Measures of emotion: A review. Cognition & Emotion, 23, 209–237.
    Mauss, I. B., Shallcross, A. J., Troy, A. S., John, O. P., Ferrer, E., Wilhelm, F. H., & Gross, J. J. (2011). Don’t hide your happiness! Positive emotion dissociation, social connectedness, and psychological functioning. Journal of Personality and Social Psychology, 100, 738–748.
    Mayer, J. D., Caruso, D. R., & Salovey, P. (1999). Emotional intelligence meets traditional standards for an intelligence. Intelligence, 27, 267–298.
    Mayer, J. D., DiPaolo, M., & Salovey, P. (1990). Perceiving affective content in ambiguous visual stimuli: A component of emotional intelligence. Journal of Personality Assessment, 54, 772–781.
    Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In Salovey, P. & Sluyter, D. (Eds.), Emotional development and emotional intelligence: Educational implications (pp. 3–31). New York: Basic Books.
    Mayer, J. D., Salovey, J., & Caruso, D. R. (2004). Emotional intelligence: Theory, findings, and implications. Psychological Inquiry, 15, 197–215.
    McCrae, R. R, & Costa, P. T. Jr. (1987). Validation of the five-factor model of personality across instruments and observers. Journal of Personality and Social Psychology, 52, 81–90.
    McCrone, J. (1991). The ape that spoke: Language and the evolution of the human mind. New York: Avon Books.
    McDougall, W. (1923). Outline of psychology. New York: Scribner.
    Mehrabian, A., & Ferris, S. R. (1967). Inference of attitudes from nonverbal communication in two channels. Journal of Consulting Psychology, 31, 248–252.
    Mellers, B. A., & McGraw, A. P. (2001). Anticipated emotions as guides to choice. Current Directions in Psychological Science, 10, 210–214.
    Melwani, S., & Barsade, S. G. (2011). Held in contempt: The psychological, interpersonal, and performance consequences of contempt in a work context. Journal of Personality and Social Psychology, 101, 503–520.
    Menon, K., & Dubé, L. (2000). Ensuring greater satisfaction by engineering salesperson response to customer emotions. Journal of Retailing, 76, 285–307.
    Mesquita, B., & Frijda, N. H. (1992). Cultural variations in emotions: A review. Psychological Bulletin, 112, 179–204.
    Mesquita, B., Frijda, N. H., & Scherer, K. R. (1997). Culture and emotion. In Berry, J. W., Dasen, P. R., & Saraswathi, T. S. (Eds.), Handbook of cross-cultural psychology: Vol. 2: Basic processes and human development (2nd ed., pp. 255–297). Boston: Allyn & Bacon.
    Meyer, D. E., & Schvaneveldt, R. W. (1971). Facilitation in recognizing pairs of words: evidence of a dependence between retrieval operations. Journal of Experimental Psychology, 90, 227–234.
    Miller, D. T, & Ross, M. (1975). Self-serving biases in attribution of causality: Fact or fiction? Psychological Bulletin, 82, 213–225.
    Miller, R. E., Murphy, J. V., & Mirsky, I. A. (1959). Non-verbal communication of affect. Journal of Clinical Psychology, 15, 155–158.
    Miller, R. S. (2004). Emotion as adaptive interpersonal communication: The case of embarrassment. In Tiedens, L. Z. & Leach, C. W. (Eds.), The social life of emotions (pp. 87–105). Cambridge: Cambridge University Press.
    Miller, R. S., & Leary, M. R. (1992). Social sources and interactive functions of embarrassment. In Clark, M. (Ed.), Emotion and social behavior (pp. 322–339). New York: Russell Sage Foundation.
    Miron-Spektor, E., Efrat-Treister, D., Rafaeli, A., & Schwarz-Cohen, O. (2011). Others’ anger makes people work harder not smarter: The effect of observing anger and sarcasm on creative and analytic thinking. Journal of Applied Psychology, 96, 1065–1075.
    Miron-Spektor, E., & Rafaeli, A. (2009). The effects of anger in the workplace: When, where, and why observing anger enhances or hinders performance. Research in Personnel and Human Resources Management, 28, 153–178.
    Mirsky, I. A., Miller, R. E., & Murphy, J. V. (1958). The communication of affect in rhesus monkeys: I. An experimental method. Journal of the American Psychoanalytic Association, 6, 433–441.
    Modestin, J., & Villiger, C. (1989). Follow-up study on borderline versus nonborderline personality disorders. Comprehensive Psychiatry, 30, 236–244.
    Moody, E. J., McIntosh, D. N., Mann, L. J., & Weisser, K. R. (2007). More than mere mimicry? The influence of emotion on rapid facial reactions to faces. Emotion, 7, 447–457.
    Morris, M. W., & Keltner, D. (2000). How emotions work: An analysis of the social functions of emotional expression in negotiations. Research in Organizational Behavior, 22, 1–50.
    Mueller, J. S., & Curhan, J. R. (2006). Emotional intelligence and counterpart mood induction in a negotiation. International Journal of Conflict Management, 17, 110–128.
    Mueser, K. T., Bellack, A. S., Morrison, R. L., & Wixted, J. T. (1990). Social competence in schizophrenia: Premorbid adjustment, social skill, and domains of functioning. Journal of Psychiatric Research, 24, 51–63.
    Mullen, B., Futrell, D., Stairs, D., Tice, D. M., Baumeister, R. F., Dawson, K. E., Riordan, C. A., Radloff, C. E., Goethals, G. R., Kennedy, J. G., & Rosenfeld, P. (1986). Newscaster’s facial expressions and voting behavior of viewers: Can a smile elect a president? Journal of Personality and Social Psychology, 51, 291–295.
    Mumenthaler, C., & Sander, D. (2012). Social appraisal influences recognition of emotions. Journal of Personality and Social Psychology, 102, 1118–1135.
    Murphy, S. T., & Zajonc, R. B. (1993). Affect, cognition, and awareness: Affective priming with optimal and suboptimal stimulus exposures. Journal of Personality and Social Psychology, 64, 723–739.
    Nelson, C. A. (1987). The recognition of facial expressions in the 1st 2 years of life: Mechanisms of development. Child Development, 58, 889–909.
    Nelson, J. K. (2005). Seeing through tears: Crying and attachment. New York: Brunner-Routledge.
    Nesse, R. M. (1990). Evolutionary explanations of emotions. Human Nature, 1, 261–289.
    Nesse, R. M., & Ellsworth, P. C. (2009). Evolution, emotions, and emotional disorders. American Psychologist, 64, 129–139.
    Neuberg, S. L., & Newsom, J. T. (1993). Personal need for structure: Individual differences in the desire for simpler structure. Journal of Personality and Social Psychology, 65, 113–131.
    Neumann, R., & Strack, F. (2000). “Mood contagion”: The automatic transfer of mood between persons. Journal of Personality and Social Psychology, 79, 211–223.
    Newcombe, M. J., & Ashkanasy, N. M. (2002). The role of affect and affective congruence in perceptions of leaders: An experimental study. The Leadership Quarterly, 13, 601–614.
    Nezlak, J. B., Imbrie, M., & Shean, G. D. (1994). Depression and everyday social interaction. Journal of Personality and Social Psychology, 67, 1101–1111.
    Niedenthal, P. M. (2007). Embodying emotion. Science, 316, 1002–1005.
    Niedenthal, P. M., & Brauer, M. (2012). Social functionality of human emotion. Annual Review of Psychology, 63, 259–285.
    Niedenthal, P. M., Winkielman, P. Mondillon, L., & Vermeulen, N. (2009). Embodiment of emotional concepts. Journal of Personality and Social Psychology, 96, 1120–1136.
    Nisbett, R. E., & Wilson, T. D. (1977). The halo effect: Evidence for unconscious alteration of judgments. Journal of Personality and Social Psychology, 35, 250–256.
    Niven, K., Totterdell, P., & Holman, D. (2009). A classification of controlled interpersonal affect regulation strategies. Emotion, 9, 498–509.
    Niven, K., Totterdell, P., Holman, D., & Headley, T. (2012). Does regulating others’ feelings influence people’s own affective well-being? The Journal of Social Psychology, 152, 246–260.
    Nordgren, L. F., Banas, K., & MacDonald, G. (2011). Empathy gaps for social pain: Why people underestimate the pain of social suffering. Journal of Personality and Social Psychology, 100, 120–128.
    Oatley, K. (2003). Creative expression and communication of emotions in the visual and narrative arts. In Davidson, R. J., Scherer, K. R., & Goldsmith, H. H. (Eds.), Handbook of affective sciences (pp. 481–502). New York: Oxford University Press.
    Oatley, K. (2004). Emotions: A brief history. Malden, MA: Blackwell.
    Oatley, K., & Jenkins, J. M. (1992). Human emotions: Function and dysfunction. Annual Review of Psychology, 43, 55–85.
    Oatley, K., & Johnson-Laird, P. N. (1987). Towards a cognitive theory of emotions. Cognition & Emotion, 1, 29–50.
    Oberman, L. M., Winkielman, P., & Ramachandran, V. S. (2007). Face to face: Blocking facial mimicry can selectively impair recognition of emotional expressions. Social Neuroscience, 2, 167–178.
    Ochsner, K. N., Knierim, K., Ludlow, D. H., Hanelin, J., Ramachandran, T., Glover, G., & Mackey, S. C. (2004). Reflecting upon feelings: An fMRI study of neural systems supporting the attribution of emotion to self and other. Journal of cognitive neuroscience, 16, 1746–1772.
    Ohbuchi, K., Kameda, M., & Agarie, N. (1989). Apology as aggression control: Its role in mediating appraisal of and response to harm. Journal of Personality and Social Psychology, 56, 219–227.
    Öhman, A. (1986). Face the beast and fear the face: Animal and social fears as prototypes for evolutionary analysis of emotion. Psychophysiology, 23, 123–145.
    Oliver, M. B. (1993). Exploring the paradox of the enjoyment of sad films. Human Communication Research, 19, 315–342.
    Olson, J. M., Roese, N. J., & Zanna, M. P. (1996). Expectancies. In Higgins, E. T. & Kruglanski, A. W. (Eds.), Social psychology: Handbook of basic principles (pp. 211–238). New York: Guilford Press.
    Ortony, A., Clore, G. L., & Collins, A. (1988). The cognitive structure of emotion. Cambridge: Cambridge University Press.
    Overbeck, J. R., Neale, M. A., & Govan, C. L. (2010). I feel, therefore you act: Intrapersonal and interpersonal effects of emotion on negotiation as a function of social power. Organizational Behavior and Human Decision Processes, 112, 126–139.
    Pareene, A. (2010, June 2). Why won’t Obama just get even madder about this oil spill? Salon.com. Retrieved from www.salon.com/2010/06/02/obama_anger_pundits/singleton/
    Parkinson, B. (1996). Emotions are social. British Journal of Psychology, 87, 663–683.
    Parkinson, B. (2001). Putting appraisal in context. In Scherer, K. R., Schorr, A., & Johnstone, T. (Eds.), Appraisal processes in emotion: Theory, method, research (pp. 173–186). New York: Oxford University Press.
    Parkinson, B. (2005). Do facial movements express emotions or communicate motives? Personality and Social Psychology Review, 9, 278–311.
    Parkinson, B., Fischer, A. H., & Manstead, A. S. R. (2005). Emotion in social relations: Cultural, group, and interpersonal processes. New York: Psychology Press.
    Parkinson, B., Phiri, N., & Simons, G. (2012). Bursting with anxiety: Adult social referencing in an interpersonal Balloon Analogue Risk Task (BART). Emotion, 12, 817–826.
    Parkinson, B., & Simons, G. (2009). Affecting others: Social appraisal and emotion contagion in everyday decision making. Personality and Social Psychology Bulletin, 35, 1071–1084.
    Parkinson, B., & Totterdell, P. (1999). Classifying affect-regulation strategies. Cognition & Emotion, 13, 277–303.
    Parr, L. A., Hopkins, W. D., & de Waal, F. B. M. (1998). The perception of facial expressions in chimpanzees, Pan Troglodytes. Evolution of Communication, 2, 1–23.
    Parr, L. A., Waller, B. M., & Fugate, J. (2005). Emotional communication in primates: Implications for neurobiology. Current Opinion in Neurobiology, 15, 716–720.
    Parr, L. A., Waller, B. M., Vick, S. J., & Bard, K. A. (2007). Classifying chimpanzee facial expressions by muscle action. Emotion, 7, 172–181.
    Parrott, W. G. (2001). Implications of dysfunctional emotions for understanding how emotions function. Review of General Psychology, 5, 180–186.
    Parrott, W. G. (Ed.). (2014). The positive side of negative emotions. New York: Guilford Press.
    Payne, B. K., Cheng, C. M., Govorun, O., & Stewart, B. D. (2005). An inkblot for attitudes: Affect misattribution as implicit measurement. Journal of Personality and Social Psychology, 89, 277–293.
    Perugini, M., & Bagozzi, R. P. (2001). The role of desires and anticipated emotions in goal‐directed behaviours: Broadening and deepening the theory of planned behaviour. British Journal of Social Psychology, 40, 79–98.
    Pescosolido, A. T. (2002). Emergent leaders as managers of group emotion. The Leadership Quarterly, 13, 583–599.
    Pessoa, L., McKenna, M., Gutierrez, E., & Ungerleider, L. G. (2002). Neural processing of emotional faces requires attention. Proceedings of the National Academy of Sciences of the United States of America, 99, 11458–11463.
    Petty, R. E., & Cacioppo, J. T. (1986). The elaboration likelihood model of persuasion. Advances in Experimental Social Psychology, 19, 123–205.
    Phan, K. L., Wager, T., Taylor, S. F., & Liberzon, I. (2002). Functional neuroanatomy of emotion: A meta-analysis of emotion activation studies in PET and fMRI. Neuroimage, 16, 331–348.
    Pietroni, D., Van Kleef, G. A., De Dreu, C. K. W., & Pagliaro, S. (2008). Emotions as strategic information: Effects of other’s emotions on fixed-pie perception, demands and integrative behavior in negotiation. Journal of Experimental Social Psychology, 44, 1444–1454.
    Pillutla, M. M., & Murnighan, J. K. (1996). Unfairness, anger, and spite: Emotional rejections of ultimatum offers. Organizational Behavior and Human Decision Processes, 68, 208–224.
    Planalp, S. (1999). Communicating emotion: Social, moral, and cultural processes. Cambridge: Cambridge University Press.
    Plant, E. A., Hyde, J. S., Keltner, D., & Devine, P. G. (2000). The gender stereotyping of emotions. Psychology of Women Quarterly, 24, 81–92.
    Porges, S. W. (1999). Emotion: An evolutionary by-product of the neural regulation of the autonomic nervous system. In Carter, C. S., Lederhendler, I. I., & Kirkpatrick, B. (Eds.), The integrative neurobiology of affiliation (pp. 65–80). Cambridge, MA: MIT Press.
    Premack, D., & Woodruff, G. (1978). Does the chimpanzee have a theory of mind? Behavioral and Brain Sciences, 1, 515–526.
    Prentice, C., & King, B. E. (2013). Emotional intelligence and adaptability – Service encounters between casino hosts and premium players. International Journal of Hospitality Management, 32, 287–294.
    Preston, S. D., & de Waal, F. B. M. (2002). Empathy: Its ultimate and proximate bases. Behavioral and Brain Sciences, 25, 1–20.
    Pruitt, D. G., & Carnevale, P. J. (1993). Negotiation in social conflict. Buckingham: Open University Press.
    Pugh, S. D. (2001). Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal, 44, 1018–1027.
    Quigley, B. M., & Tedeschi, J. T. (1996). Mediating effects of blame attributions on feelings of anger. Personality and Social Psychology Bulletin, 22, 1280–1288.
    Rafaeli, A., Erez, A., Ravid, S., Derfler-Rozin, R., Treister, D. E., & Scheyer, R. (2012). When customers exhibit verbal aggression, employees pay cognitive costs. Journal of Applied Psychology, 97, 931–950.
    Rafaeli, A., & Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12, 23–37.
    Rafaeli, A., & Sutton, R. I. (1989). The expression of emotion in organizational life. Research in Organizational Behavior, 11, 1–42.
    Rafaeli, A., & Sutton, R. I. (1991). Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors. Academy of Management Journal, 34, 749–775.
    Raiffa, H. (1982). The art and science of negotiation. Cambridge, MA: Harvard University Press.
    Reddy, W. M. (2001). The navigation of feeling: A framework for the history of emotions. Cambridge: Cambridge University Press.
    Redican, W. K. (1982). An evolutionary perspective on human facial displays. In Ekman, P. (Ed.), Emotion in the human face (2nd ed., pp. 212–280). Elmsford, NY: Pergamon Press.
    Reis, H. T., McDougal Wilson, I., Monestere, C., Bernstein, S., Clark, K., Seidl, E., Franco, M., Giososo, E., Freeman, L., & Radoane, K. (1990). What is smiling is beautiful and good. European Journal of Social Psychology, 20, 259–267.
    Repacholi, B. M. (1998). Infants’ use of attentional cues to identify the referent of another person’s emotional expression. Developmental Psychology, 34, 1017–1025.
    Repacholi, B. M., & Gopnik, A. (1997). Early reasoning about desires: Evidence from 14- and 18-month-olds. Developmental Psychology, 33, 12–21.
    Richards, B. (2004). The emotional deficit in political communication. Political Communication, 21, 339–352.
    Riefer, D. M., & Batchelder, W. H. (1988). Multinomial modeling and the measurement of cognitive processes. Psychological Review, 95, 318–339.
    Rimé, B., Finkenauer, C., Luminet, O., Zech, E., & Philippot, P. (1998). Social sharing of emotion: New evidence and new questions. European Review of Social Psychology, 9, 145–189.
    Rimé, B., Philippot, P., Boca, S., & Mesquita, B. (1992). Long-lasting cognitive and social consequences of emotion: Social sharing and rumination. European Review of Social Psychology, 3, 225–258.
    Roberts, B. W., & Robins, R. W. (2000). Broad dispositions, broad aspirations: The intersection of personality traits and major life goals. Personality and Social Psychology Bulletin, 26, 1284–1296.
    Roberts, W. L., & Strayer, J. (1987). Parents’ responses to the emotional distress of their children: Relations with children’s competence. Developmental Psychology, 23, 415–422.
    Roccas, S., Sagiv, L., Schwartz, S. H., & Knafo, A. (2002). The big five personality factors and personal values. Personality and Social Psychology Bulletin, 28, 789–801.
    Roseman, I. J. (1984). Cognitive determinants of emotion: A structural theory. In Shaver, P. (Ed.), Review of personality and social psychology (Vol. 5, pp. 11–36). Beverly Hills, CA: Sage.
    Roseman, I. J., Wiest, C., & Swartz, T. S. (1994). Phenomenology, behaviors, and goals differentiate discrete emotions. Journal of Personality and Social Psychology, 67, 206–221.
    Rosenfeld, H. M. (1966). Approval-seeking and approval-inducing functions of verbal and nonverbal responses in the dyad. Journal of Personality and Social Psychology, 6, 597–605.
    Rosete, D., & Ciarrochi, J. (2005). Emotional intelligence and its relationship to workplace performance outcomes of leadership effectiveness. Leadership & Organization Development Journal, 26, 388–399.
    Rozell, E. J., Pettijohn, C. E., & Parker, R. S. (2004). Customer‐oriented selling: Exploring the roles of emotional intelligence and organizational commitment. Psychology & Marketing, 21, 405–424.
    Rubin, J. Z., Pruitt, D. G., & Kim, S. H. (1994). Social conflict; escalation, stalemate, and settlement. New York: McGraw-Hill.
    Rubin, R. S., Munz, D. C., & Bommer, W. H. (2005). Leading from within: The effects of emotion recognition and personality on transformational leadership behavior. Academy of Management Journal, 48, 845–858.
    Rupp, D. E., & Spencer, S. (2006). When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions. Journal of Applied Psychology, 91, 971–978.
    Rusbult, C. E., & Van Lange, P. A. (2003). Interdependence, interaction, and relationships. Annual Review of Psychology, 54, 351–375.
    Russell, B. (1951). New hopes for a changing world. London: George Allen and Unwin.
    Russell, J. A. (1994). Is there universal recognition of emotion from facial expression? A review of the cross-cultural studies. Psychological Bulletin, 115, 102–141.
    Saarni, C. (1999). The development of emotional competence. New York: Guilford Press.
    Salovey, P., & Grewal, D. (2005). The science of emotional intelligence. Current Directions in Psychological Science, 14, 281–285.
    Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition, and Personality, 9, 185–211.
    Salzman, C. D., & Fusi, S. (2010). Emotion, cognition, and mental state representation in amygdala and prefrontal cortex. Annual Review of Neuroscience, 33, 173–202.
    Sanchez-Burks, J., Bartel, C. A., Rees, L., & Huy, Q. (2016). Assessing collective affect recognition via the EAM (Emotional Aperture Measure). Cognition & Emotion, 30, 117–133.
    Sanchez-Burks, J., & Huy, Q. N. (2009). Emotional aperture and strategic change: The accurate recognition of collective emotions. Organization Science, 20, 22–34.
    Sato, W., Kochiyama, T., Yoshikawa, S., Naito, E., & Matsumura, M. (2004). Enhanced neural activity in response to dynamic facial expressions of emotion: An fMRI study. Cognitive Brain Research, 20, 81–91.
    Sauter, D. (2010). More than happy: The need for disentangling positive emotions. Current Directions in Psychological Science, 19, 36–40.
    Sauter, D. A., Eisner, F., Ekman, P., & Scott, S. K. (2010). Cross-cultural recognition of basic emotions through nonverbal emotional vocalizations. Proceedings of the National Academy of Sciences of the United States of America, 107, 2408–2412.
    Schachter, S. (1959). The psychology of affiliation. Stanford, CA: Stanford University Press.
    Schaller, M., & Cialdini, R. B. (1988). The economics of empathic helping: Support for a mood management motive. Journal of Experimental Social Psychology, 24, 163–181.
    Schelling, T. C. (1960). The strategy of conflict. Cambridge, MA: Harvard University Press.
    Scherer, K. R. (1986). Vocal affect expression: A review and model for future research. Psychological Bulletin, 99, 143–165.
    Scherer, K. R. (2009). The dynamic architecture of emotion: Evidence for the component process model. Cognition & Emotion, 23, 1307–1351.
    Scherer, K. R., Banse, R., & Wallbott, H. G. (2001). Emotion inferences from vocal expression correlate across languages and cultures. Journal of Cross-Cultural Psychology, 32, 76–92.
    Scherer, K. R., Feldstein, S., Bond, R. N., & Rosenthal, R. (1985). Vocal cues to deception: A comparative channel approach. Journal of Psycholinguistic Research, 14, 409–425.
    Scherer, K., & Grandjean, D. (2008). Facial expressions allow inference of both emotions and their components. Cognition & Emotion, 22, 789–801.
    Scherer, K. R., Schorr, A., & Johnstone, T. (2001) (Eds.). Appraisal processes in emotion: Theory, methods, research. New York: Oxford University Press.
    Scherer, K. R., & Tannenbaum, P. H. (1986). Emotional experiences in everyday life: A survey approach. Motivation and Emotion, 10, 295–314.
    Scherer, K. R., & Wallbott, H. G. (1994). Evidence for universality and cultural variation of differential emotion response patterning. Journal of Personality and social psychology, 66, 310–328.
    Scherer, K. R., Wallbott, H. G., & Summerfield, A. B. (1986). Experiencing emotion: A cross-cultural study. New York: Cambridge University Press.
    Schneider, B. (1987). The people make the place. Personnel Psychology, 40, 437–454.
    Schubert, E. (1996). Enjoyment of negative emotions in music: An associative network explanation. Psychology of Music, 24, 18–28.
    Schutte, N. S., Malouff, J. M., Bobik, C., Coston, T. D., Greeson, C., Jedlicka, C., Rhodes, E., & Wendorf, G. (2001). Emotional intelligence and interpersonal relations. The Journal of Social Psychology, 141, 523–536.
    Schwarz, N., & Bless, H. (1991). Happy and mindless, but sad and smart? The impact of affective states on analytic reasoning. In Forgas, J. P. (Ed.), Emotion and social judgment (pp. 55–71). Oxford: Pergamon.
    Schwarz, N., Bless, H., & Bohner, G. (1991). Mood and persuasion: Affective states influence the processing of persuasive communications. Advances in Experimental Social Psychology, 24, 161–195.
    Schwarz, N., & Clore, G. L. (1983). Mood, misattribution, and judgments of well-being: Informative and directive functions of affective states. Journal of Personality and Social Psychology, 45, 513–523.
    Schwarz, N., & Clore, G. L. (1988). How do I feel about it? The informative function of affective states. In Fiedler, K. & Forgas, J. P. (Eds.), Affect, cognition, and social behavior (pp. 44–62). Toronto, ON: Hogrefe.
    Sedikides, C., Wildschut, T., Arndt, J., & Routledge, C. (2008). Nostalgia: Past, present, and future. Current Directions in Psychological Science, 17, 304–307.
    Semin, G. R., & Manstead, A. S. R. (1982). The social implications of embarrassment displays and restitution behaviour. European Journal of Social Psychology, 12, 367–377.
    Shariff, A. F., & Tracy, J. L. (2011). What are emotion expressions for? Current Directions in Psychological Science, 20, 395–399.
    Shariff, A. F., Tracy, J. L., & Markusoff, J. L. (2012). (Implicitly) judging a book by its cover: The power of pride and shame expressions in shaping judgments of social status. Personality and Social Psychology Bulletin, 38, 1178–1193.
    Shaver, P. R., Morgan, H. J., & Wu, S. (1996). Is love a “basic” emotion? Personal Relationships, 3, 81–96.
    Shaver, P., Schwartz, J., Kirson, D., & O’Connor, C. (1987). Emotion knowledge: Further exploration of a prototype approach. Journal of Personality and Social Psychology, 52, 1061–1086.
    Sherman, J. W., Krieglmeyer, R., & Calanchini, J. (2014). Process models require process measures. In Sherman, J. W., Gawronski, B., & Trope, Y. (Eds.), Dual process theories of the social mind (pp. 121–138). New York: Guilford Press.
    Shields, S. A. (2005). The politics of emotion in everyday life: “Appropriate” emotion and claims on identity. Review of General Psychology, 9, 3–15.
    Sinaceur, M., Adam, H., Van Kleef, G. A., & Galinsky, A. D. (2013). The advantages of being unpredictable: How emotional inconsistency extracts concessions in negotiation. Journal of Experimental Social Psychology, 49, 498–508.
    Sinaceur, M., Kopelman, S., Vasiljevic, D., & Haag, C. (2015). Weep and get more: When and why sadness expression is effective in negotiations. Journal of Applied Psychology, 100, 1847–1871.
    Sinaceur, M., & Tiedens, L. Z. (2006). Get mad and get more than even: When and why anger expression is effective in negotiations. Journal of Experimental Social Psychology, 42, 314–322.
    Sinaceur, M., Van Kleef, G. A., Neale, M. A., Adam, H., & Haag, C. (2011). Hot or cold: Is communicating anger or threats more effective in negotiation? Journal of Applied Psychology, 96, 1018–1032.
    Singer, J. A., & Salovey, P. (1988). Mood and memory: Evaluating the network theory of affect. Clinical Psychology Review, 8, 211–251.
    Skarlicki, D. P., & Folger, R. (1997). Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. Journal of Applied Psychology, 82, 434–443.
    Skinner, M., & Mullen, B. (1991). Facial asymmetry in emotional expression: A meta-analysis of research. British Journal of Social Psychology, 30, 113–124.
    Small, D. A., & Verrochi, N. M. (2009). The face of need: Facial emotion expression on charity advertisements. Journal of Marketing Research, 46, 777–787.
    Smith, C. A., Haynes, K. N., Lazarus, R. S., & Pope, L. K. (1993). In search of the “hot” cognitions: Attributions, appraisals, and their relation to emotion. Journal of Personality and Social Psychology, 65, 916–929.
    Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653–663.
    Smith, C. A., & Scott, H. S. (1997). A componential approach to the meaning of facial expressions. In: Russell, J. A. & Fernández-Dols, J. M. (red.). The Psychology of Facial Expression (pp. 229–254). New York: Cambridge University Press.
    Smith, E. R., & DeCoster, J. (2000). Dual-process models in social and cognitive psychology: Conceptual integration and links to underlying memory systems. Personality and Social Psychology Review, 4, 108–131.
    Smith, E. R., Seger, C. R., & Mackie, D. M. (2007). Can emotions be truly group level? Evidence regarding four conceptual criteria. Journal of Personality and Social Psychology, 93, 431–446.
    Smith, M. C., Smith, M. K., & Ellgring, H. (1996). Spontaneous and posed facial expression in Parkinson’s disease. Journal of the International Neuropsychological Society, 2, 383–391.
    Soloff, P. H., & Ulrich, R. F. (1981). Diagnostic interview for borderline patients: A replication study. Archives of General Psychiatry, 38, 686–692.
    Sommers, S. (1984). Reported emotions and conventions of emotionality among college students. Journal of Personality and Social Psychology, 46, 207–215.
    Sorce, J. F., Emde, R. N., Campos, J., & Klinnert, M. D. (1985). Maternal emotional signaling: Its effect on the visual cliff behavior of 1 year olds. Developmental Psychology, 21, 195–200.
    Spoor, J. R., & Kelly, J. R. (2004). The evolutionary significance of affect in groups: Communication and group bonding. Group Processes & Intergroup Relations, 7, 398–412.
    Srivastava, S., Tamir, M., McGonigal, K. M., John, O. P., & Gross, J. J. (2009). The social costs of emotional suppression: A prospective study of the transition to college. Journal of Personality and Social Psychology, 96, 883–897.
    Stasser, G., & Titus, W. (1985). Pooling of unshared information in group decision making: Biased information sampling during discussion. Journal of Personality and Social Psychology, 48, 1467–1478.
    Staw, B. M., Sutton, R. I., & Pelled, L. H. (1994). Employee positive emotion and favorable outcomes at the workplace. Organization Science, 5, 51–71.
    Steinel, W., Van Kleef, G. A., & Harinck, F. (2008). Are you talking to me?! Separating the people from the problem when expressing emotions in negotiation. Journal of Experimental Social Psychology, 44, 362–369.
    Steiner, C. (2000). Apology: The transactional analysis of a fundamental exchange. Transactional Analysis Journal, 30, 145–149.
    Steiner, I. D. (1974). Whatever happened to the group in social psychology? Journal of Experimental Social Psychology, 10, 94–108.
    Stern, L. D., Marrs, S., Millar, M. G., & Cole, E. (1984). Processing time and the recall of inconsistent and consistent behaviors of individuals and groups. Journal of Personality and Social Psychology, 47, 253–262.
    Stouten, J., & De Cremer, D. (2010). “Seeing is believing”: The effects of facial expressions of emotion and verbal communication in social dilemmas. Journal of Behavioral Decision Making, 23, 271–287.
    Suls, J., Martin, R., & David, J. P. (1998). Person-environment fit and its limits: Agreeableness, neuroticism, and emotional reactivity to interpersonal conflict. Personality and Social Psychology Bulletin, 24, 88–98.
    Sutton, R. I. (1991). Maintaining norms about expressed emotions: The case of bill collectors. Administrative Science Quarterly, 36, 245–268.
    Sy, T., Côté, S., & Saavedra, R. (2005). The contagious leader: Impact of the leader’s mood on the mood of group members, group affective tone, and group processes. Journal of Applied Psychology, 90, 295–305.
    Tamir, M. (2009). What do people want to feel and why? Pleasure and utility in emotion regulation. Current Directions in Psychological Science, 18, 101–105.
    Tamir, M., Mitchell, C., & Gross, J. J. (2008). Hedonic and instrumental motives in anger regulation. Psychological Science, 19, 324–328.
    Tanghe, J., Wisse, B., & Van der Flier, H. (2010). The formation of group affect and team effectiveness: The moderating role of identification. British Journal of Management, 21, 340–358.
    Tangney, J. P., Miller, R. S., Flicker, L., & Barlow, D. H. (1996). Are shame, guilt, and embarrassment distinct emotions? Journal of Personality and Social Psychology, 70, 1256–1264.
    Tavris, C. (1984). On the wisdom of counting to ten: Personal and social dangers of anger expression. Review of Personality & Social Psychology, 5, 170–191.
    Tavuchis, N. (1991). Mea culpa: A sociology of apology and reconciliation. Stanford, CA: Stanford University Press.
    Tee, E, Y. J., Ashkanasy, N. M., & Paulsen, N. (2013). The influence of follower mood on leader mood and task performance: An affective, follower-centric perspective of leadership. The Leadership Quarterly, 24, 496–515.
    Tetlock, P. E. (1992). The impact of accountability on judgment and choice: Toward a social contingency model. Advances in Experimental Social Psychology, 25, 331–376.
    Thompson, L. (2001). The mind and heart of the negotiator (2nd ed., pp. 18–19). Upper Saddle River, NJ: Prentice Hall.
    Thompson, L., Medvec, V. H., Seiden, V., & Kopelman, S. (2001). Poker face, smiley face, and rant ‘n’ rave: Myths and realities about emotion in negotiation. In Hogg, M. A. & Tindale, R. S. (Eds.), Blackwell handbook of social psychology: Group processes (pp. 139–163). Malden, MA: Blackwell.
    Thompson, L., Valley, K. L., & Kramer, R. M. (1995). The bittersweet feeling of success: An examination of social perception in negotiation. Journal of Experimental Social Psychology, 31, 467–492.
    Thompson, R. F., & Spencer, W. A. (1966). Habituation: A model phenomenon for the study of neuronal substrates of behavior. Psychological Review, 73, 16–43.
    Tidd, K. L., & Lockard, J. S. (1978). Monetary significance of the affiliative smile: A case for reciprocal altruism. Bulletin of the Psychonomic Society, 11, 344–346.
    Tiedens, L. Z. (2001). Anger and advancement versus sadness and subjugation: The effect of negative emotion expressions on social status conferral. Journal of Personality and Social Psychology, 80, 86–94.
    Tiedens, L. Z., Ellsworth, P. C., & Mesquita, B. (2000). Sentimental stereotypes: Emotional expectations for high- and low-status group members. Personality and Social Psychology Bulletin, 26, 560–575.
    Tiedens, L. Z., & Fragale, A. R. (2003). Power moves: Complementarity in dominant and submissive nonverbal behavior. Journal of Personality and Social Psychology, 84, 558–568.
    Tiedens, L. Z., & Leach, C. W. (Eds.). (2004). The social life of emotions. Cambridge University Press.
    Tiedens, L. Z., & Linton, S. (2001). Judgment under emotional certainty and uncertainty: The effects of specific emotions on information processing. Journal of Personality and Social Psychology, 81, 973–988.
    Tiedens, L. Z., Sutton, R. I., & Fong, C. T. (2004). Emotional variation in workgroups: Causes and performance consequences. In Tiedens, L. Z. & Leach, C. W. (Eds.), The social life of emotions (pp. 164–186). New York: Cambridge University Press.
    Timmers, M., Fischer, A. H., & Manstead, A. S. R. (1998). Gender differences in motives for regulating emotions. Personality and Social Psychology Bulletin, 24, 974–985.
    Tomkins, S. (1962). Affect, imagery, and consciousness: The positive affects. Vol. 1. New York: Springer.
    Tomkins, S. (1963). Affect, imagery, and consciousness: The negative affects. Vol. 2. New York: Springer.
    Tooby, J., & Cosmides, L. (1990). The past explains the present: Emotional adaptations and the structure of ancestral environments. Ethology and Sociobiology, 11, 375–424.
    Totterdell, P. (2000). Catching moods and hitting runs: Mood linkage and subjective performance in professional sport teams. Journal of Applied Psychology, 85, 848–859.
    Totterdell, P., Kellett, S., Teuchmann, K., & Briner, B. (1998). Evidence of mood linkage in work groups. Journal of Personality and Social Psychology, 74, 1504–1515.
    Triandis, H. C. (1989). The self and social behavior in differing cultural contexts. Psychological Review, 96, 506–520.
    Trivers, R. L. (1971). The evolution of reciprocal altruism. Quarterly Review of Biology, 46, 35–57.
    Tronick, E. Z. (1989). Emotions and emotional communication in infants. American Psychologist, 44, 112–119.
    Tsai, W. C. (2001). Determinants and consequences of employee displayed positive emotions. Journal of Management, 27, 497–512.
    Tsai, W., & Huang, Y. (2002). Mechanisms linking employee affective delivery and customer behavioral intentions. Journal of Applied Psychology, 87, 1001–1008.
    Tsai, W.-C., Chi, N.-W., Grandey, A. A., & Fung, S.-C. (2012). Positive group affective tone and team creativity: Negative group affective tone and team trust as boundary conditions. Journal of Organizational Behavior, 33, 638–656.
    Tsui, A. S., & Barry, B. (1986). Interpersonal affect and rating errors. Academy of Management Journal, 29, 586–599.
    Tuncel, E., & Doucet, L. (2005). Mixed feelings: Impact of mood diversity on confirmation bias and decision accuracy in groups. Unpublished manuscript.
    Tversky, A., & Kahneman, D. (1974). Judgment under uncertainty: Heuristics and biases. Science, 185, 1124–1131.
    Uchida, Y., & Kitayama, S. (2009). Happiness and unhappiness in east and west: Themes and variations. Emotion, 9, 441–456.
    Uljarevic, M., & Hamilton, A. (2013). Recognition of emotions in autism: A formal meta-analysis. Journal of Autism and Developmental Disorders, 43, 1517–1526.
    Van Beest, I., Van Kleef, G. A., & Van Dijk, E. (2008). Get angry, get out: The interpersonal effects of anger communication in multiparty negotiation. Journal of Experimental Social Psychology, 44, 993–1002.
    Van der Schalk, J., Fischer, A., Doosje, B., Wigboldus, D., Hawk, S., Rotteveel, M., & Hess, U. (2011). Convergent and divergent responses to emotional displays of ingroup and outgroup. Emotion, 11, 286–298.
    Van der Schalk, J., Kuppens, T., Bruder, M., & Manstead, A. S. R. (2014). The social power of regret: The effect of social appraisal and anticipated emotions on fair and unfair allocations in resource dilemmas. Journal of Experimental Psychology: General, 144, 151–157.
    Van Dijk, E., Van Kleef, G. A., Steinel, W., & Van Beest, (2008). A social functional approach to emotions in bargaining: When communicating anger pays and when it backfires. Journal of Personality and Social Psychology, 94, 600–614.
    Van Doorn, E. A., Heerdink, M. W., & Van Kleef, G. A. (2012). Emotion and the construal of social situations: Inferences of cooperation versus competition from expressions of anger, happiness, and disappointment. Cognition & Emotion, 12, 442–461.
    Van Doorn, E. A., Van Kleef, G. A., & Van der Pligt, J. (2014). How instructors’ emotional expressions shape students’ learning performance: The roles of anger, happiness, and regulatory focus. Journal of Experimental Psychology: General, 143, 980–984.
    Van Doorn, E. A., Van Kleef, G. A., & Van der Pligt, J. (2015a). Deriving meaning from others’ emotions: Attribution, appraisal, and the use of emotions as social information. Frontiers in Psychology, 6, 1077.
    Van Doorn, E. A., Van Kleef, G. A., & Van der Pligt, J. (2015b). How emotional expressions shape prosocial behavior: Interpersonal effects of anger and disappointment on compliance with requests. Motivation and Emotion, 39, 128–141.
    van Hooff, J. A. R. A. M. (1972). A comparative approach to the phylogeny of laughter and smiling. In Hinde, R. A. (Ed.), Non-verbal communication (pp. 209–240). Cambridge: Cambridge University Press.
    Van Kleef, G. A. (2009). How emotions regulate social life: The emotions as social information (EASI) model. Current Directions in Psychological Science, 18, 184–188.
    Van Kleef, G. A. (2010). The emerging view of emotion as social information. Social and Personality Psychology Compass, 4/5, 331–343.
    Van Kleef, G. A., Anastasopoulou, C., & Nijstad, B. A. (2010). Can expressions of anger enhance creativity? A test of the emotions as social information (EASI) model. Journal of Experimental Social Psychology, 46, 1042–1048.
    Van Kleef, G. A., & Côté, S. (2007). Expressing anger in conflict: When it helps and when it hurts. Journal of Applied Psychology, 92, 1557–1569.
    Van Kleef, G. A., & De Dreu, C. K. W. (2002). Social value orientation and impression formation: A test of two competing hypotheses about information search in negotiation. International Journal of Conflict Management, 13, 59–77.
    Van Kleef, G. A., & De Dreu, C. K. W. (2010). Longer-term consequences of anger expression in negotiation: Retaliation or spill-over? Journal of Experimental Social Psychology, 46, 753–760.
    Van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2004a). The interpersonal effects of anger and happiness in negotiations. Journal of Personality and Social Psychology, 86, 57–76.
    Van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2004b). The interpersonal effects of emotions in negotiations: A motivated information processing approach. Journal of Personality and Social Psychology, 87, 510–528.
    Van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2006). Supplication and appeasement in conflict and negotiation: The interpersonal effects of disappointment, worry, guilt, and regret. Journal of Personality and Social Psychology, 91, 124–142.
    Van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2010). An interpersonal approach to emotion in social decision making: The emotions as social information model. Advances in Experimental Social Psychology, 42, 45–96.
    Van Kleef, G. A., De Dreu, C. K. W., Pietroni, D., & Manstead, A. S. R. (2006). Power and emotion in negotiations: Power moderates the interpersonal effects of anger and happiness on concession making. European Journal of Social Psychology, 36, 557–581.
    Van Kleef, G. A., & Fischer, A. H. (2016). Emotional collectives: How groups shape emotions and emotions shape groups. Cognition & Emotion, 30, 3–19.
    Van Kleef, G. A., Homan, A. C., Beersma, B., & Van Knippenberg, D. (2010). On angry leaders and agreeable followers: How leaders’ emotions and followers’ personalities shape motivation and team performance. Psychological Science, 21, 1827–1834.
    Van Kleef, G. A., Homan, A. C., Beersma, B., Van Knippenberg, D., Van Knippenberg, B., & Damen, F. (2009). Searing sentiment or cold calculation? The effects of leader emotional displays on team performance depend on follower epistemic motivation. Academy of Management Journal, 52, 562–580.
    Van Kleef, G. A., Homan, A. C., & Cheshin, A. (2012). Emotional influence at work: Take it EASI. Organizational Psychology Review, 2, 311–339.
    Van Kleef, G. A., Oveis, C., Van der Löwe, I., LuoKogan, A., Goetz, J., & Keltner, D. (2008). Power, distress, and compassion: Turning a blind eye to the suffering of others. Psychological Science, 19, 1315–1322.
    Van Kleef, G. A., & Sinaceur, M. (2013). The demise of the “rational” negotiator: Emotional forces in conflict and negotiation. In Olekalns, M. & Adair, W. L. (Eds.), Handbook of research on negotiation (pp. 103–130). Cheltenham: Edward Elgar.
    Van Kleef, G. A., Stamkou, E., & Larsen, M. (2014, May). Music teachers’ emotional expressions and pupils’ musical performance: A test of emotions as social information (EASI) theory. Paper presented at the annual conference of the Society for Industrial and Organizational Psychology, Honolulu, HI.
    Van Kleef, G. A., Steinel, W., & Homan, A. C. (2013). On being peripheral and paying attention: Social information processing in intergroup conflict. Journal of Applied Psychology, 98, 63–79.
    Van Kleef, G. A., Van den Berg, H., & Heerdink, M. W. (2015). The persuasive power of emotions: Effects of emotional expressions on attitude formation and change. Journal of Applied Psychology, 100, 1124–1142.
    Van Kleef, G. A., Van Doorn, E. A., Heerdink, M. W., & Koning, L. F. (2011). Emotion is for influence. European Review of Social Psychology, 22, 114–163.
    Van Kleef, G. A., & Van Lange, P. A. M. (2008). What other’s disappointment may do to selfish people: Emotion and social value orientation in a negotiation context. Personality and Social Psychology Bulletin, 34, 1084–1095.
    Van Knippenberg, D., De Dreu, C. K. W., & Homan, A. C. (2004). Work group diversity and group performance: An integrative model and research agenda. Journal of Applied Psychology, 89, 1008–1022.
    Van Knippenberg, D., & Hogg, M. A. (2003). A social identity model of leadership effectiveness in organizations. Research in Organizational Behavior, 25, 243–295.
    Van Knippenberg, D., Kooij-de Bode, H. J. M., & Van Ginkel, W. P. (2010). The interactive effects of mood and trait negative affect in group decision making. Organization Science, 21, 731–744.
    Van Rooy, D. L., Alonso, A., & Viswesvaran, C. (2005). Group differences in emotional intelligence scores: Theoretical and practical implications. Personality and Individual Differences, 38, 689–700.
    Van Zomeren, M., Spears, R., Fischer, A. H., & Leach, C. W. (2004). Put your money where your mouth is! Explaining collective action tendencies through group-based anger and group efficacy. Journal of Personality and Social Psychology, 87, 649–664.
    Vernon, P. A. (1983). Speed of information processing and general intelligence. Intelligence, 7, 53–70.
    Vingerhoets, A. J. J. M., Cornelius, R. R., Van Heck, G. L., & Becht, M. C. (2000). Adult crying: A model and review of the literature. Review of General Psychology, 4, 354–377.
    Visser, V. A., Van Knippenberg, D., Van Kleef, G. A., & Wisse, B. (2013). How leader displays of happiness and sadness influence follower performance: Emotional contagion and creative versus analytical performance. The Leadership Quarterly, 24, 172–188.
    Volkmar, F., Chawarska, K., & Klin, A. (2005). Autism in infancy and early childhood. Annual Review of Psychology, 56, 315–336.
    Vuilleumier, P. (2005). How brains beware: Neural mechanisms of emotional attention. Trends in Cognitive Sciences, 9, 585–594.
    Wade-Benzoni, K. A., Hoffman, A. J., Thompson, L. L., Moore, D. A., Gillespie, J. J., & Bazerman, M. H. (2002). Barriers to resolution in ideologically based negotiations: The role of values and institutions. Academy of Management Review, 27, 41–57.
    Wallbott, H. G. (1998). Bodily expression of emotion. European Journal of Social Psychology, 28, 879–896.
    Waller, B. M., Cray Jr, J. J., & Burrows, A. M. (2008). Selection for universal facial emotion. Emotion, 8, 435–439.
    Walter, F., & Bruch, H. (2008). The positive group affect spiral: A dynamic model of the emergence of positive affective similarity in work groups. Journal of Organizational Behavior, 29, 239–261.
    Walter, F., Cole, M. S., & Humphrey, R. H. (2011). Emotional intelligence: Sine qua non of leadership or folderol? Academy of Management Perspectives, 25, 45–59.
    Walter, F., Cole, M. S., Van der Vegt, G. S., Rubin, R. S., & Bommer, W. H. (2012). Emotion recognition and emergent leadership: Unraveling mediating mechanisms and boundary conditions. The Leadership Quarterly, 23, 977–991.
    Wang, L., Northcraft, G., & Van Kleef, G. A. (2012). Beyond negotiated outcomes: The hidden costs of anger expression in dyadic negotiation. Organizational Behavior and Human Decision Processes, 119, 54–63.
    Wang, M., Liao, H., Zhan, Y., & Shi, J. (2011). Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives. Academy of Management Journal, 54, 312–334.
    Waples, E. P., & Connelly, S. (2008). Leader emotions and vision implementation: Effects of activation potential and valence. In Humphrey, R. H. (Ed.), Affect and emotions: New directions in management theory and research (pp. 67–96). Charlotte, NC: Information Age Publishing.
    Watson, D. (1988). Intraindividual and interindividual analyses of positive and negative affect: Their relation to health complaints, perceived stress, and daily activities. Journal of Personality and Social Psychology, 54, 1020–1030.
    Watson, D., Clark, L. A., & Carey, G. (1988). Positive and negative affectivity and their relation to anxiety and depressive disorders. Journal of Abnormal Psychology, 97, 346–353.
    Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54, 1063–1070.
    Waxer, P. H. (1974). Nonverbal cues for depression. Journal of Abnormal Psychology, 83, 319–322.
    Weber, J. M., Kopelman, S., & Messick, D. M. (2004). A conceptual review of decision making in social dilemmas: Applying a logic of appropriateness. Personality and Social Psychology Review, 8, 281–307.
    Webster, D. M., & Kruglanski, A. W. (1994). Individual differences in need for cognitive closure. Journal of Personality and Social Psychology, 67, 1049–1062.
    Webster, D. M., Richter, L., & Kruglanski, A. W. (1996). On leaping to conclusions when feeling tired: Mental fatigue effects on impressional primacy. Journal of Experimental Social Psychology, 32, 181–195.
    Wegener, D. T., & Petty, R. E. (1994). Mood management across affective states: The hedonic contingency hypothesis. Journal of Personality and Social Psychology, 66, 1034–1048.
    Weiner, B. (1986). An attributional theory of motivation and emotion. New York: Springer.
    Weisbuch, M., & Adams, R. B. Jr. (2012). The functional forecast model of emotion expression processing. Social and Personality Psychology Compass, 6/7, 499–514.
    Weisbuch, M., & Ambady, N. (2008). Affective divergence: Automatic responses to others’ emotions depend on group membership. Journal of Personality and Social Psychology, 95, 1063–1079.
    Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes, and consequences of affective experiences at work. Research in Organizational Behavior, 18, 1–74.
    Weng, H. C. (2008). Does the physician’s emotional intelligence matter? Impacts of the physician’s emotional intelligence on the trust, patient-physician relationship, and satisfaction. Health Care Management Review, 33, 280–288.
    Wierzbicka, A. (1994). Emotion, language, and cultural scripts. In Kitayama, S. & Markus, H. R. (Eds.), Emotion and culture: Empirical studies of mutual influence. Washington, DC: American Psychological Association.
    Wild, B., Erb, M., & Bartels, M. (2001). Are emotions contagious? Evoked emotions while viewing emotionally expressive faces: Quality, quantity, time course, and gender differences. Psychiatry Research, 102, 109–124.
    Williams, K. D. (2007). Ostracism. Annual Review of Psychology, 58, 425–452.
    Williams, M. (2007). Building genuine trust through interpersonal emotion management: A threat regulation model of trust and collaboration across boundaries. Academy of Management Review, 32, 595–621.
    Winkielman, P., Zajonc, R. B., & Schwarz, N. (1997). Subliminal affective priming resists attributional interventions. Cognition & Emotion, 11, 433–465.
    Wolff, S. B., Pescosolido, A. T., & Druskat, V. U. (2002). Emotional intelligence as the basis of leadership emergence in self-managing teams. The Leadership Quarterly, 13, 505–522.
    Wrede, O., Ask, K., & Strömwall, L. A. (2015). Sad and exposed, angry and resilient? Effects of crime victims’ emotional expressions on perceived need for support. Social Psychology, 46, 55–64.
    Wubben, M. J., De Cremer, D., & Van Dijk, E. (2009a). How emotion communication guides reciprocity: Establishing cooperation through disappointment and anger. Journal of Experimental Social Psychology, 45, 987–990.
    Wubben, M. J., De Cremer, D., & Van Dijk, E. (2009b). When and how communicated guilt affects contributions in public good dilemmas. Journal of Experimental Social Psychology, 45, 15–23.
    Yee, J. L., & Greenberg, M. S. (1998). Reactions to crime victims: Effects of victims’ emotional state and type of relationship. Journal of Social and Clinical Psychology, 17, 209–226.
    Yoo, S. H., Clark, M. S., Lemay, E. P., Salovey, P., & Monin, J. K. (2011). Responding to partners’ expression of anger: The role of communal motivation. Personality and Social Psychology Bulletin, 37(2), 229–241.
    Yukl, G. A. (2010). Leadership in organizations (7th ed). Upper Saddle River, NJ: Pearson.
    Zajonc, R. B. (1980). Feeling and thinking: Preferences need no inferences. American Psychologist, 35, 151–175.
    Zapf, D., & Holz, M. (2006). On the positive and negative effects of emotion work in organizations. European Journal of Work and Organizational Psychology, 15, 1–28.
    Zeelenberg, M. (1999). Anticipated regret, expected feedback and behavioral decision making. Journal of Behavioral Decision Making, 12, 93–106.
    Zeelenberg, M., van der Pligt, J., & Manstead, A. S. R. (1998). Undoing regret on Dutch television: Apologizing for interpersonal regrets involving actions and inactions. Personality and Social Psychology Bulletin, 24, 1113–1119.
    Zeman, J., & Shipman, K. (1996). Children’s expression of negative affect: Reasons and methods. Developmental Psychology, 32, 842–849.

    Metrics

    Altmetric attention score

    Full text views

    Total number of HTML views: 0
    Total number of PDF views: 0 *
    Loading metrics...

    Book summary page views

    Total views: 0 *
    Loading metrics...

    * Views captured on Cambridge Core between #date#. This data will be updated every 24 hours.

    Usage data cannot currently be displayed.

    Accessibility standard: Unknown

    Why this information is here

    This section outlines the accessibility features of this content - including support for screen readers, full keyboard navigation and high-contrast display options. This may not be relevant for you.

    Accessibility Information

    Accessibility compliance for the HTML of this book is currently unknown and may be updated in the future.