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Published online by Cambridge University Press: 01 July 2016
A relation between the distributions of the workload of an arbitrary server and the waiting time is obtained for a GI/G/s queue in steady state. An expression for the total workload of the system (total unprocessed work) is also found. Several well-known results emerge as special cases. Various useful relations, for instance bounds and approximations for the mean waiting time, are also given.