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Published online by Cambridge University Press: 18 December 2007
This paper was presented by Penny Bailey at the 38th BIALL Annual Study Conference held in Sheffield in June 2007 and covers the challenges involved in introducing a knowledge management strategy to a law firm. It suggests methods to be adopted in trying to implement such a service including identification with the firm's business objectives; persuasive communication; identification of the benefits accruing and strategies for collecting knowledge.