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How Do Volunteer’s Experiences of Organizational Facilitators Influence Their Satisfaction and Loyalty: An Example of Hospital Volunteers

Published online by Cambridge University Press:  01 January 2026

Yi-Ling Wu ,
Tsai-Wen Lin  and
Samuel Shih-Chih Wang Open the ORCID record for Samuel Shih-Chih Wang [Opens in a new window]
Yi-Ling Wu*
Affiliation:
Taipei City Hospital, No. 145, Zhengzhou Rd., Taipei City 10341, Taiwan, ROC
Tsai-Wen Lin*
Affiliation:
Institute for Information Industry, 9F., No.153, Sec. 3, Xinyi Rd., Daan Dist., Taipei 106, Taiwan, ROC
Samuel Shih-Chih Wang*
Affiliation:
University of Taipei, No. 101, Sec. 2, Zhongcheng Rd., Shilin Dist., Taipei City 111, Taiwan, ROC
*
yilingwu510@gmail.com
tsailin@iii.org.tw
shihchihwang@gmail.com
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Abstract

The volunteer experience in organizational context has received far less scrutiny. Studies have indicated specific organizational settings, such as schedule flexibility, orientation and training, empowerment, social interaction, reflection, and rewards, and each has certain influences on their satisfaction and intention of remain. But we do not know their combined impact as organizational facilitators. This study focused on a sample of hospital volunteering, which occupies the largest service hours of volunteering work in Taiwan. We explored the experience of organizational facilitators that affect the satisfaction and loyalty of the volunteers from 868 valid questionnaires in a metropolitan hospital. The results showed that volunteers with more experiences on social interaction, reflections, and rewards, were more satisfied. In term of loyalty, volunteers with higher satisfaction showed higher willing to remain, recommend, accept services, and donate. Furthermore, because of flexible schedules and preferable rewards, the volunteers were more willing to remain; because of more training, higher social interaction, reflections, and rewards, the volunteers were more willing to recommend volunteering and accept services. Additionally, less flexible schedules, better empowerment, and more reflections as well as rewards influenced volunteers to be more motivated to donate. Implications of organizational efforts toward the hospital volunteer management are discussed.

Keywords

Hospital volunteerOrganizational facilitatorsSatisfactionLoyalty

Information

Type
Original Paper
Information
Voluntas: International Journal of Voluntary and Nonprofit Organizations , Volume 30 , Issue 5 , October 2019 , pp. 1104 - 1117
Copyright
Copyright © International Society for Third-Sector Research and The Johns Hopkins University 2019

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