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Economic evaluation of diverting low-risk patients from the emergency department to adjacent out-of-hours primary care in Belgium

Published online by Cambridge University Press:  30 July 2026

Jane Phiri*
Affiliation:
Department of ELIZA (Primary and Interdisciplinary Care), Universiteit Antwerpen , Antwerp, Belgium
Stefan Morreel
Affiliation:
Department of ELIZA (Primary and Interdisciplinary Care), Universiteit Antwerpen , Antwerp, Belgium
Diana De Graeve
Affiliation:
Department of Economics, Universiteit Antwerpen, Antwerp, Belgium
Philippe Beutels
Affiliation:
Centre for Health Economic Research and Modelling Infectious Diseases, Universiteit Antwerpen, Antwerp, Belgium
Anthony Pairon
Affiliation:
Department of ELIZA (Primary and Interdisciplinary Care), Universiteit Antwerpen , Antwerp, Belgium
Hilde Philips
Affiliation:
Department of ELIZA (Primary and Interdisciplinary Care), Universiteit Antwerpen , Antwerp, Belgium
Koen Monsieurs
Affiliation:
Emergency Department, Antwerp University Hospital, Universiteit Antwerpen, Antwerp, Belgium
Veronique Verhoeven
Affiliation:
Department of ELIZA (Primary and Interdisciplinary Care), Universiteit Antwerpen , Antwerp, Belgium
Lander Willem
Affiliation:
Department of ELIZA (Primary and Interdisciplinary Care), Universiteit Antwerpen , Antwerp, Belgium
*
Corresponding author: Jane Phiri; Email: jane.phiri@uantwerpen.be
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Abstract

Background:

Out-of-hours primary care (OOH-PC) has been introduced in many health systems to reduce non-urgent emergency department (ED) use. While prior studies suggest potential efficiency gains, economic evaluations rarely stratify outcomes by patient risk, limiting policy relevance. This study assesses the cost-effectiveness of diverting low-risk patients from ED to OOH-PC.

Aim:

Compare direct medical costs, time spent at the facility, and hospitalization probability across risk and care setting subgroups from a societal perspective.

Methods:

We analysed data from a cluster-randomized trial conducted in Belgium that examined a nurse-led triage system. Under the study trial’s extended Manchester Triage System (eMTS) protocol, patients eligible for primary care were assigned to OOH-PC and are referred to in our study as low-risk, while those assigned to the ED are defined as high-risk. To complement previous work, we stratified costs and effects by risk group. Mixed-effects regression models estimated costs, time at the facility, and hospitalization, with bootstrap confidence intervals. We also calculated the incremental net monetary benefit (INMB).

Results:

Treating low-risk patients at the OOH-PC instead of at the ED reduced costs by €24 (€14–€39) per patient, shortened the time spent at the facility by 69 (52–94) minutes. From a societal perspective, the average INMB was €49.5 per low-risk patient. Aggregately, we estimated that the 37 intervention weekends in 2019 led to an average saving of €14,136 in direct medical costs and cumulative time savings of 28 days.

Conclusion:

Diverting low-risk patients from the ED to OOH-PC resulted in cost- and time-savings for low-risk patients at the study site. These findings highlight the potential to improve out-of-hours healthcare delivery to maximize benefits for patients and healthcare systems, although confirmation in other healthcare settings is required before wider implementation.

Information

Type
Research
Creative Commons
Creative Common License - CCCreative Common License - BY
This is an Open Access article, distributed under the terms of the Creative Commons Attribution licence (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution and reproduction, provided the original article is properly cited.
Copyright
© The Author(s), 2026. Published by Cambridge University Press
Figure 0

Figure 1. Figure 1 long description.Triage flow of patients leading to ED or OOH-PC assignment.

Figure 1

Figure 2. Flow of patients from triage to analysis groups.

Figure 2

Table 1. Cost categories and descriptionsTable 1 long description.

Figure 3

Table 2. Number of weekends, patient population sizes, medical costs, time spent at the facility, and hospitalization probability in terms of the mean and bias-corrected and accelerated 95% confidence intervalsTable 2 long description.

Figure 4

Table 3. Cost-effectiveness results for time spent at the facility and hospitalization when comparing different patient populations, as described in the methods section (comparison A–D)Table 3 long description.

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