Online Dispute Resolution (“ODR”) emerged from the convergence of Alternative Dispute Resolution practices and digital platforms, addressing the need for more accessible dispute resolution mechanisms. ODR platforms reduce logistical burdens by eliminating travel requirements and enabling asynchronous communication, while helping to level the playing field between represented and unrepresented parties.

This chapter examines how AI enhances ODR through automated settlement calculations using game theory, negotiation analysis through discourse monitoring, and sentiment analysis to detect contentious exchanges. AI systems can also assist facilitators by analyzing negotiation patterns and suggesting when interventions may be needed.

Despite significant potential benefits, ODR faces challenges, including the digital divide, algorithmic bias, and jurisdictional enforceability. Well-implemented ODR platforms, supported by transparent standards and ethical AI principles, may significantly contribute to making dispute resolution more equitable and responsive to modern societal needs, while requiring careful attention to user-centered design and robust data protection measures.