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9 - Humans Teaching Machine Learning Agents

from Part III - Humans and Machine Learning

Published online by Cambridge University Press:  11 September 2026

Rebecca Fiebrink
Affiliation:
University of the Arts London
Marco Gillies
Affiliation:
Goldsmiths, University of London
Gonzalo Ramos
Affiliation:
CNRS, Sorbonne Université
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Summary

This chapter describes how nonexpert humans can train reinforcement learning (RL) agents. There are numerous ways to learn from human instruction – some have been studied more than others since this is an open field of research. A traditional machine learning approach focuses on the objective performance of the RL agent, optimizing metrics such as training time and reward. Verifying these RL systems is often done with simulated rather than real human input. We believe that to be a limiting approach. In this chapter, we will show: (1) a few methods of humans teaching RL agents; (2) how a great deal of information can be learned from testing these agents with human-subject studies; and (3) how objective performance does not need to be sacrificed in order to create a positive user experience. We can create a much better interactive machine learning system when designing and verifying from a human-centered perspective. We’ll cover different teaching methods, including advice and critique, and how they impact the user experience and objective performance of the agent. We’ll also discus how teaching methods are impacted by many factors, such as rhetorical arguments, immediacy of feedback, and issues of language processing. We’ll also cover a three-step process for the design and verification of interactive machine learning algorithms, and recommendations to improve the human experience.

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