from Part II - Communication and Legal Profession
Published online by Cambridge University Press: 19 February 2026
This chapter highlights the significance of intercultural communication in immigration contexts, focusing on how migration practitioners develop the specialised professional communication skills needed to successfully do their work. The data comes from the 12-month graduate course required for non-lawyers to register as migration agents in Australia. Drawing on a collection of role-play activities, where students practice conducting client interviews, and debriefing discussions following the role-plays, the analysis examines how (mis)understanding is produced and navigated. The chapter argues that language proficiency, linguistic diversity and gaps in contextual knowledge cannot fully explain the inception or under-detection of misunderstandings; but rather that these are also produced through the participants’ ongoing discursive choices. This has important implications for the design of teaching and learning materials for training migration practitioners who assist migrant applicants to complete complex and demanding legal processes.
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