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  • Publisher:
    Cambridge University Press
    Publication date:
    05 August 2012
    31 March 2011
    ISBN:
    9780511921360
    9780521190725
    9780521176651
    DOI:
    https://doi.org/10.1017/CBO9780511921360
    Dimensions:
    (228 x 152 mm)
    Weight & Pages:
    0.67kg, 408 Pages
    Dimensions:
    (228 x 152 mm)
    Weight & Pages:
    0.55kg, 408 Pages
    • Subjects:
    Organisational Sociology, Developmental Psychology, Organisation Studies, Management, Sociology
    Series:
    Learning in Doing: Social, Cognitive and Computational Perspectives
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    • Selected: Digital
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    Subjects:
    Organisational Sociology, Developmental Psychology, Organisation Studies, Management, Sociology
    Series:
    Learning in Doing: Social, Cognitive and Computational Perspectives
    Information

    Book description

    In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies showing how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about conducting ethnographically grounded work practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves.

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