1. What were the main issues of concern among BHX4 workers?

2. Can you identify issues that were more of a priority for some BHX4 workers than others?

3. How did Amazon and the GMB respond to different issues, considering those issues that only affected some workers and those that were widely felt across the workforce?

4. What mechanisms did Amazon make available for worker voice at BHX4 and how effective were these?

5. How was worker voice at BHX4 affected by:

a. organization of the labour process;

b. management style;

c. recruitment and promotion;

d. managers’ attitude towards trade unions?

1. What role did HR play in this case study?

2. How did the GMB Union approach each of the following challenges at BHX:

a. reaching the whole workforce;

b. sustaining action and engagement;

c. developing leadership;

d. responding to workers’ needs and concerns; e. building wider support.

8.Imagine you were either a worker-leader, a GMB organizer, a manager or HR at each of the following critical moments. Would you have done anything differently and why?

a. August 2022 pay rise;

b. first application for CAC recognition;

c. second application for CAC recognition;

d. November 2024 pay rise.

9.List all of the ways in which state regulations played a role in this case.