Published online by Cambridge University Press: 19 June 2026
[L] ine manager behavior has to be included in any causal chain seeking to explain and measure the relationship between HRM and organizational performance.
Purcell and Hutchinson, ‘Front- line managers as agents in the HRM- performance causal chain’, 2007: 6[T] hey would all look at me in a faintly disappointed way, having expected something like leadership to light up the room. They expected me to be confident and knowledgeable, and I was … still just me, when I needed to become a manager.
Parker, ‘Becoming manager or, the werewolf looks anxiously in the mirror’, 2004: 47Introduction
This chapter explores the devolution of routine HRM work (for example, recruitment and selection, performance management, training and development, and disciplinary and grievance activities) from the HRM function to the line manager. The devolution of HRM is now an established feature of many contemporary firms, allegedly allowing the HRM function to work more closely on what is termed ‘strategic’ tasks. However, this shift is not without its controversies some 40 years after its instigation. A psychoanalytic reading of devolution allows an interrogation of what this process means by asking what ‘role’ the line manager occupies to those they manage and why this might be problematic not simply from an organizational/ organizing perspective but also from an unconscious, affective one. Parker (2004) makes the point that there is a great deal of literature which looks at the managerial job from the ‘outside’ as well as a large body of (ghostwritten) autobiographies of heroic managers who have allegedly changed the world.
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