Learning from Adopters' Experiences with ERP: Problems Encountered and Success Achieved

doi:10.1017/CBO9780511815072.002

1 - Learning from Adopters' Experiences with ERP: Problems Encountered and Success Achieved

from Part I - Implementation and Effectiveness: Overview

Published online by Cambridge University Press: 05 February 2012

David Petrie and

Edited by

Peter B. Seddon and

M. Lynne Markus: Affiliation:
Professor (Chair) of Electronic Business, City University of Hong Kong
Sheryl Axline: Affiliation:
Ph.D. from the School of Behavioral and Organizational Sciences, Claremont Graduate University
David Petrie: Affiliation:
Ph.D candidate, Claremont Graduate University; Teacher, University of Redlands
Cornelis Tanis: Affiliation:
Program Director for Implementation Research, Baan Research
Graeme Shanks: Affiliation:
University of Melbourne
Peter B. Seddon: Affiliation:
University of Melbourne
Leslie P. Willcocks: Affiliation:
University of Warwick

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Summary

Introduction

One of the most enduring research topics in the field of information systems is that of systems success (Ballantine et al., 1996; DeLone and McLean, 1992; Lyytinen and Hirschheim, 1987). Prior research has addressed the measurement of success, the antecedents of success, and the explanations of success or failure. Yet, with each new type of information technology or application, the question of success comes up again. In the case of enterprise resource planning (ERP) systems, success takes on a special urgency since the costs and risks of these massive technology investments rival their potential payoffs. Failures of ERP system implementation projects have been known to lead to organizational bankruptcy (Bulkeley, 1996; Davenport, 1998; Markus and Tanis, 2000).

Briefly, ERP are commercial software packages that enable the integration of transactions-oriented data and business processes throughout an organization. From a base in manufacturing and financial systems, ERP systems may eventually allow for integration of inter-organizational supply chains (Davenport, 1998; Markus and Tanis, 2000). Because these systems touch so many aspects of a company's internal and external operations, their successful deployment and use are critical to organizational performance and survival.

Information

Type: Chapter
Information: Second-Wave Enterprise Resource Planning Systems
Implementing for Effectiveness
, pp. 23 - 55
DOI: https://doi.org/10.1017/CBO9780511815072.002 [Opens in a new window]
Publisher: Cambridge University Press
Print publication year: 2003

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References

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