Book contents
- Smarter Together
- Smarter Together
- Copyright page
- Contents
- Figures
- Tables
- Acknowledgments
- Preface
- Part I AI and Consumer Psychology
- Part II Designing, Building, and Marketing AI Products
- Chapter 7 Building Great AI Experiences
- Chapter 8 Marketing AI Products
- Chapter 9 Working With AI
- Chapter 10 AI and Culture
- Conclusion
- Smarter Together Workshops
- References
- Index
Chapter 9 - Working With AI
How Teams, Psychology, and Leadership Shape Outcomes
from Part II - Designing, Building, and Marketing AI Products
Published online by Cambridge University Press: 05 June 2026
Book contents
- Smarter Together
- Smarter Together
- Copyright page
- Contents
- Figures
- Tables
- Acknowledgments
- Preface
- Part I AI and Consumer Psychology
- Part II Designing, Building, and Marketing AI Products
- Chapter 7 Building Great AI Experiences
- Chapter 8 Marketing AI Products
- Chapter 9 Working With AI
- Chapter 10 AI and Culture
- Conclusion
- Smarter Together Workshops
- References
- Index
Summary
This chapter shifts focus inward, analyzing how teams, leadership, and organizational psychology shape AI development outcomes. Through examples like Tesla’s safety controversies and Meta’s Galactica failure, it demonstrates that many AI failures stem not from technical flaws but from poor team dynamics, leadership gaps, and cognitive biases. The chapter draws on research in organizational psychology and decision-making to stress the importance of psychological safety, inclusive leadership, and diverse team composition. It warns against techno-optimism, novelty-seeking, and sunk-cost bias, urging organizations to integrate human judgment with machine intelligence in thoughtful, accountable ways.
Keywords
Information
- Type
- Chapter
- Information
- Smarter TogetherHow We Think, Feel and Decide with AI, pp. 146 - 159Publisher: Cambridge University PressPrint publication year: 2026
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