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1 results

  • Chapter 9 - Working With AI

  • from Part II - Designing, Building, and Marketing AI Products
  • Michael Clarke, New York University, Manuel Garcia-Garcia, Ipsos, Michael Joffe, New York University
  • Book:
    Smarter Together
    Published online:
    05 June 2026
    Print publication:
    18 June 2026, pp 146-159

  • Summary

    This chapter shifts focus inward, analyzing how teams, leadership, and organizational psychology shape AI development outcomes. Through examples like Tesla’s safety controversies and Meta’s Galactica failure, it demonstrates that many AI failures stem not from technical flaws but from poor team dynamics, leadership gaps, and cognitive biases. The chapter draws on research in organizational psychology and decision-making to stress the importance of psychological safety, inclusive leadership, and diverse team composition. It warns against techno-optimism, novelty-seeking, and sunk-cost bias, urging organizations to integrate human judgment with machine intelligence in thoughtful, accountable ways.