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A question that arises when contemplating artificial intelligence and empathy is whether it would matter to the empathy recipient if AI genuinely feels or cares. This is a seemingly novel issue, born of the capacity of computers to simulate human empathy. I will suggest, however, that questions concerning “artificial empathy” should not be limited to AI chatbots, as such forms of empathy that are void of feeling are widespread in human relationships as well. This chapter offers a short history of artificial empathy and how it became widely accepted, well before AI, beginning with the operationalization of empathy in mid-twentieth-century clinical psychology. Evaluations of AI’s empathetic abilities are often based on comparisons to human or “real” empathy – a romanticized form of empathy that is, sadly, less common than we appreciate. This chapter offers an alternative perspective that might prove valuable, comparing AI’s “artificial empathy” to human “artificial empathy.”
To characterise baseline levels and contextual triggers of public speaking anxiety (PSA) among family medicine residents and to examine whether a theory-driven educational intervention was associated with short-term changes in PSA across cognitive, behavioural, and psychological dimensions.
Background:
Effective communication is a core competency in primary healthcare. However, while clinical consultation skills are prioritised, academic presentation skills are systematically absent from most family medicine residency curricula. This ‘null curriculum’ leaves primary care trainees unprepared for professional advocacy, academic leadership, and teaching roles.
Methods:
A quasi-experimental one-group pre-test–post-test study was conducted involving 199 family medicine residents at a tertiary hospital in Türkiye. A theory-based single-session educational intervention was delivered. PSA was measured using the validated Turkish Public Speaking Anxiety Scale (PSAS). The study was reported in accordance with TREND and CRISP guidelines for primary care research.
Findings:
Before the intervention, 87.4% of residents had never received formal PSA training. Academic instructors were the most frequently reported source of anxiety (82.9%) compared with patient encounters (4.0%). Following the intervention, total PSAS scores were associated with a statistically significant short-term decrease (p < 0.001). Significant short-term reductions were observed across cognitive (p = 0.005), behavioural (p < 0.001), and psychological (p < 0.001) dimensions. In exploratory subgroup analyses, married residents (p = 0.026) and senior residents (p = 0.002) appeared to experience larger short-term improvements, although these findings should be interpreted cautiously. These findings suggest that structured educational support may be beneficial for a subset of family medicine residents and that academic presentation skills warrant consideration as part of residency training; however, given the mixed individual-level responses and absence of a control group, this recommendation should be treated as preliminary pending controlled longitudinal evidence.
The aim of this study was to examine how Swiss palliative care (PC) clinicians learn key communication skills, their perceived proficiency and comfort, and how often they perform different communication tasks.
Methods
Between October and November 2021, we surveyed Swiss PC clinicians on 22 communication tasks via an online survey.
Results
Of 242 respondents, 231 provided complete data. Participants were mostly nurses (64%), female (79%), and on average 50 years old. Most reported learning communication through practice (89%) or observation (70%). Overall, perceived proficiency was moderate to high and slightly higher than comfort, but both varied considerably across tasks. Highest scores were for explaining PC and discussing physical symptoms, while lowest were for addressing spirituality and supporting patients who are parents in communicating with their children. Training showed moderate positive associations with perceived proficiency and comfort, though some tasks (e.g., prognosis, spirituality, and dying phase) were unrelated to training. Perceived proficiency and comfort were strongly correlated and both increased with experience. Physicians reported higher scores in illness-related discussions, whereas nurses reported more training in emotional and spiritual communication.
Significance of the results
PC clinicians showed strong communication competence, but gaps remain in emotionally complex areas. Integrating technical, emotional, spiritual and family-centered communication training into core curricula may enhance care quality, and clinicians’ confidence and satisfaction. Strengthening experiential learning, reflective practice, and skills for managing emotionally demanding conversations may improve clinicians’ comfort and preparedness. Tailored training for nurses and physicians could optimize communication quality and support sustainable PC practice.
Neonatal brain injury can have impact on long-term functional outcomes. Intraventricular hemorrhage is associated with neurodevelopmental impairment (cerebral palsy, cognitive or language delay, and vision or hearing impairment) at age 2 years. Risk of significant impairment is increased by severity of hemorrhage, posthemorrhagic hydrocephalus, and white matter injury. Infants experiencing perinatal stroke most commonly face motor impairments in early childhood and beyond. Injury from hypoxia–ischemia may lead to motor delays, cognitive impairment, and behavioral challenges. Brain injury during the neonatal period can alter developmental trajectories, causing functional impairment, limitations in peer and community participation, and significant family distress. Despite this, the infant nervous system is incredibly plastic and resilient. The neonatal period is a time of active synaptogenesis and the building of larger neural networks through which to acquire motor, cognitive, and language skills. Brain injury can disrupt this process. Yet infants also display a remarkable ability to recover, adapt, and (re)gain functional abilities due to the robust developmental activity of the immature nervous system. Outcomes largely depend on injury location and extent, and environmental context. Brain injury developmental impact can be exacerbated by concomitant social adversity. Treatment delays must be identified early, and effective directed interventions initiated.
Staff biostatisticians are integral members of multidisciplinary research teams. Their leadership and communication skills are critical for the success of health research enterprises. This study evaluates the impact of a workshop delivered to this component of the clinical and translational research workforce.
Methods:
Workshops were held at one academic medical center in 2023 and later disseminated across multiple academic medical centers in the CTSA Consortium in 2024. Participants completed pre- and post-workshop surveys assessing confidence across key skill areas and provided demographic data, including years of experience. A six-month follow-up survey evaluated longer-term outcomes for the 2023 participants. Paired and independent t-tests and regression models assessed changes over time, by cohort, and by subgroup.
Results:
A total of 92 individuals participated (39 in 2023 and 53 in 2024), with an average of 10.1 ± 7.97 years of experience. Confidence improved across all measured skill areas post-workshop but slightly declined at six-month follow-up, although it remained above pre-workshop baseline levels. The 2023 participants showed greater improvement in handling ethical dilemmas than the 2024 participants (p = 0.038). Satisfaction was high throughout both years, with no significant differences in format preference or recommendation rates. Qualitative feedback emphasized the workshop’s practical relevance and interactive format.
Conclusion:
The effective dissemination of this workshop improved biostatisticians’ confidence in key communication and leadership skills across multiple clinical and translational research enterprises. While the training was well received, further research is needed to determine if sustaining gains over time requires a refresher course.
In the evolving landscape of psychological research and communication, The Psychologist's Companion, stands as the definitive guide supporting students, young professionals, and researchers in psychology at all stages of their careers. This seventh edition presents new and updated chapters covering a wide range of topics essential for success in psychology, including planning and writing research papers, presenting data effectively, evaluating one's own work, writing grant proposals, giving talks and presentations, finding a book publisher, navigating job interviews, and more! Serving as an invaluable resource for improving both written and oral communication skills in academic psychology, the content is structured as a step-by-step manual focusing on practical skills and contemporary issues. It guides readers through various tasks encountered during psychological research and academic life. Whether you're crafting your first paper or seeking to enhance your scholarly impact, this book provides the tools and knowledge to excel in today's competitive academic environment.
1. Keep the SPIKES mnemonic in mind to guide difficult conversations regarding bad news.
2. Prior to conversation, prepare yourself to guide the conversation, find a quiet, undisturbed setting, and allow for time to answer questions following news delivery.
3. Approach each patient with sensitivity and compassion. Acknowledge the gravity of the situation and validate emotions.
4. When delivering news, use clear, direct language. Avoid medical jargon or complicated terminology.
5. Tailor news delivery according to emotions displayed by patient and family. Give patients and families time to process information, discuss amongst themselves, and return to answer questions as they crop up.
This case presents a standardized patient (SP) scenario designed for training healthcare professionals in disaster response, focusing on the management of a patient trapped following a hurricane. The scenario involves a 72-year-old man who has been trapped in his basement for seven days after a category 3 hurricane caused structural damage to his home. Participants, acting as members of a FEMA Search and Rescue task force, are tasked with evaluating the patient’s condition, ensuring scene safety, and coordinating appropriate medical care and transport.
The literature about values in healthcare contains many terms which are sometimes used interchangeably. These terms include ‘compassion’, ‘sympathy’, ‘empathy’, ‘kindness’, ‘communication skills’, and various other words which are intended to denote a caring, understanding attitude towards healthcare provision. Confusion between these terms adds significantly to the apparent heterogeneity of research in this area and raises the worrying possibility that some writing on this topic uses these terms interchangeably. This chapter starts by exploring specific terms which are often used as synonyms for ‘compassion’, such as ‘sympathy’, ‘empathy’, ‘kindness’, and ‘communication skills’, and then focuses on two of the so-called ‘near enemies’ of compassion: pity and ‘horrified anxiety’. We may be trying to cultivate compassion, but, at times, emotions can arise that may be mistaken for compassion and can have negative effects. Clarity about concepts and terms can help to understand their significance, their importance in healthcare provision, and ways in which they support, as well as differ from, compassion. Overall, this chapter echoes the main arguments of this book by emphasising that compassionate healthcare requires an all-of-system approach, rather than isolated changes, paper exercises, or tinkering around the edges. Reflecting on terminology can help greatly in this process.
Interventions based on testing and communication training have been developed to reduce antibiotic prescribing in primary healthcare (PHC) for the treatment of acute lower respiratory infections (ALRTIs). However, research based on the experiences of PHC clinicians participating in ALTRIs interventions to reduce antibiotic prescribing in Barcelona is scanty.
Aim:
This study aimed to explore the perceptions and experiences of clinicians (physicians and nurses) on an intervention to reduce antibiotic prescription in PHC in Barcelona (Spain). This intervention was a randomised controlled study (cRCT) based on three arms: 1) use of a C-reactive protein (CRP) rapid test; 2) enhanced communication skills; and 3) combination of CRP rapid test and enhanced communication skills. In addition, the study aimed to explore the impact of COVID-19 on the detection of ALRTIs.
Methods:
This qualitative study used a socio-constructivist perspective. Sampling was purposive. Participants were selected based on age, sex, profession, intervention trial arm in which they participated, and the socioeconomic area of the PHC where they worked. They were recruited through the healthcare centres participating in the study. Nine participants (7 women and 2 men) participated in two focus groups, lasting 65–66 min, in September–October 2022. Framework analysis was used to analyse the data.
Findings:
Three themes were identified: ‘(The intervention) gave us reassurance’: intervention experiences among health professionals. This theme includes accounts of clinicians’ satisfaction with the intervention, particularly with CRP testing to support clinical diagnoses; ‘We don’t have time in primary healthcare’: structural and community resources in healthcare services. This theme encompasses clinicians’ experiences on healthcare pressures and PHC organisational structures barriers to PHC interventions; and ‘I only did three CRP’: impact of COVID-19 pandemic on the intervention. The last theme focuses on the impact of the COVID-19 pandemic on the intervention’s implementation.
Conclusions:
CPR testing and promoting communication skills can be useful tools to support clinical decisions for ALRTIs. Structural barriers (e.g., healthcare pressures) and social inequities amongst service users were acknowledged as the main barriers for the implementation of ALRTIs interventions.
Integrating scientific research across multiple disciplines to advance breakthroughs is at the heart of clinical-translational science (CTS); among competencies that have been identified as essential for progress, skillful communication is critical. Few tools are available to address the social dynamics of the multidimensional diversity characteristics of CTS. We created the “Building a Diverse Biomedical Workforce Through Communication Across Difference (CAD)” workshop intervention. Based on principles of intercultural communication, CAD taught novel situationally-based communication skills to dyads of near-peer mentors and their undergraduate mentees. This study reports on the effectiveness of the operative mechanisms employed in CAD workshops for helping participants navigate highly diverse research environments.
Methods:
Participant data were collected from multiple sources, including workshop artifacts as well as focus groups conducted post-workshop. Data were organized, individually coded, and then iteratively and collectively into pre-defined and emergent themes.
Results:
Responses indicated that the content and activities resonated strongly with participants and illuminated their understanding of challenges (both their own and others’) related to belonging, confidence, and connectedness to the research environment; several participants shared that they planned to use or had successfully used the skills. Focus group comments revealed that participants recognized the potential of the skills to include significant opportunities for non-instrumental interaction, contributing to a psychologically healthier workplace.
Conclusion:
A brief intervention to develop communication skills across a variety of differences characteristic of clinical-translational settings improves communication between mentors and mentees and with peers and increases sense of belonging in the workplace, with potential benefits to wellbeing.
Effective communication is an essential skill all students need to succeed professionally. Based in theory and informed by practice, Communication Skills for Business Professionals takes readers through a range of basic communication concepts and demonstrates how they can be applied in business settings. The third edition has been restructured into three parts, respectively covering understanding communication, communicating in organisations and professional communication strategies in practice. The text has been updated to examine contemporary topics of increasing relevance, including the effects of AI on communication skills, intercultural competencies in business contexts and how to successfully facilitate virtual meetings in a post‒COVID-19 workplace. Each chapter includes short-answer questions, skill-builder activities and margin definitions to cement learning, while the two running case studies provide realistic examples of communication in practice. Communication Skills for Business Professionals remains an indispensable resource for business students wanting to improve their communication skills.
Good communication is necessary for good clinical care, but defining good communication has been surprisingly difficult and controversial. Many current ideas that identify good communication with certain communication behaviours, or 'skills', were ethically inspired to help doctors see beyond disease to the whole patient. However, promoting specific behaviours is problematic because communication is contextually dependent. In recent decades, observational research into practitioner-patient relationships has begun to provide a scientific basis for the field, identifying patients' vulnerability and practitioners' authority as defining features of fundamentally asymmetric clinical relationships. Future educators can learn from research that explores the judgments that experienced practitioners make when they manage communication dilemmas arising from this asymmetry. In future, instead of the current emphasis on teaching communication behaviours, educators could provide practitioners with knowledge about relationships to inform those judgments, while addressing the attitudes and values that motivate and guide their communication.
Edited by
Rachel Thomasson, Manchester Centre for Clinical Neurosciences,Elspeth Guthrie, Leeds Institute of Health Sciences,Allan House, Leeds Institute of Health Sciences
Liaison psychiatry operates across psychiatry, medical and surgical settings and, in some departments, primary care. There are a myriad of interfaces and interactions on an almost daily basis with others who potentially know little about the interesting and stimulating academic areas within it and its potential benefits to patients and staff.
The interface between mental and physical health is all too frequently one of ‘oil and water’ and perhaps one function of the liaison psychiatrist can be seen as acting as the emulsifier between these two substances. The emulsifying agent proposed here is that of education and training.
This chapter describes some of the interventions that currently exist for children, young people and families, those which have been evaluated and the results for these evaluations have been reported. More rigorous methodologies are needed to evaluate the effectiveness of interventions, to ensure that they, in effect, support children, young people and families. Comparison between interventions is difficult because they use different measures and compare different outcomes. The more effective interventions share core components but are also flexible to adapt to the specific needs of families. These core components include the provision of information, improve communication, emotional skills, increase social support and coping skills.
Caregivers are critical in advanced care planning (ACP) discussions, which are difficult but necessary to carry out patients’ goals of care. We developed and evaluated the feasibility and acceptability of a communication training to equip caregivers of patients with malignant brain tumors with skills to navigate ACP conversations.
Method
Caregivers completed a 2-h virtual training addressing ACP Discussions with Your Loved One and ACP Discussions with the Medical Team. A pre-training assessment was completed at baseline and a training evaluation was completed one day post-training. A subset of participants completed semi-structured interviews 2 months post-training.
Results
Of 15 caregivers recruited, 9 attended the training and 4 completed qualitative interviews. Post-training, 40% felt confident in discussing ACP with loved ones and 67% felt confident doing so with healthcare professionals; 100% reported feeling confident in using skills learned in the training to facilitate these conversations. Data from qualitative interviews highlighted additional benefits of the training in empathic communication skills and fostering social support.
Significance of results
Our communication skills training shows promise in supporting caregivers’ skills and confidence in engaging in ACP discussions with patients and healthcare providers. A future randomized controlled trial with a larger and more diverse caregiving sample is needed to determine training efficacy.
One of the issues that has increasingly become relevant to medical practice is the ability to communicate well with patients. Better communication results in better care for the patient, as well as greater satisfaction for the physician. For this reason, the aim of this study was to assess the efficacy of a communication skills training program for medical residents (MR).
Method
Eighty-six MR underwent a 6-month training program in three phases: a 12-h theory and practice workshop, a period of real practice, and a 4-h workshop in which the most challenging scenarios were role played with an actress. In each phase (T0, T1, and T2), participants’ beliefs about their competence in caring for patients’ psychosocial aspects and their self-confidence in communication skills were assessed.
Results
No differences were found between T0 and T1 in participants’ beliefs of self-competence in psychosocial care. However, this competence significantly improved after completion of the entire program. Only 7 of the 12 areas explored in communication skills significantly improved between T0 and T1. However, after T2 completion, significant improvements were observed in all 12 areas.
Significance of results
The research results highlight the usefulness and importance of training young doctors to foster their psychosocial approach to patient care and improve their confidence in their own communication skills. The results also show the appropriateness of the structure of the training: the key features of the programme were the follow-up of the participants in three phases over 6 months, and a focus on the needs of the residents and the resolution of difficult clinical cases, with the support of an actress. Therefore, the training presented in this study may become a guide for other trainings in other contexts with similar objectives.
Good communication skills are the basis of all effective doctor–patient relationships, and psychiatrists in particular have to manage many types of complex interaction. Research shows the benefits of communication skills training. This article describes strategies for teaching relevant clinical communication skills to trainee psychiatrists on MRCPsych courses and in local centres. The authors set out a sustainable training framework using higher trainees as tutors. There is a need for more widespread teaching of clinical communication skills in psychiatry and at an early stage of specialist training.
This exploratory study investigated perceptions of competent vs. contentious communication in the workplace as experienced by Clinical Research Professionals (CRPs) managing or coordinating clinical research. Qualitative data collected from a 90-min focus group interview were thematically analyzed using open and axial coding and constant comparison. Findings suggest CRPs associate contentious communication with uncertainty, stress, and emotional labor. Further, although many participants regularly utilize effective conflict and emotion management strategies, they lack confidence in both knowledge and efficacy of competent communication, stress management, and emotion management skills. Conclusions support revising “Wheel of Competencies” figure representing the Joint Task Force for Clinical Trial Competency framework. Study limitations and suggestions for future research and educational training are discussed.
To explore the lived experience of delivering or receiving news about an unborn or newborn child having a condition associated with a learning disability in order to inform the development of a training intervention for healthcare professionals. We refer to this news as different news.
Background:
How healthcare professionals deliver different news to parents affects the way they adjust to the situation, the wellbeing of their child and their ongoing engagement with services. This is the first study that examined the lived experience of delivering and receiving different news, in order to inform the development of training for healthcare professionals using the Theoretical Domains Framework version 2.
Method:
We conducted qualitative interviews with a purposive sample of 9 different parents with the lived experience of receiving different news and 12 healthcare professionals who delivered different news. It was through these descriptions of the lived experience that barriers and facilitators to effectively delivering different news were identified to inform the training programme. Data analysis was guided by Theoretical Domains Framework version 2 to identify these barriers and facilitators as well as the content of a training intervention.
Findings:
Receiving different news had a significant impact on parents’ emotional and mental wellbeing. They remembered how professionals described their child, the quality of care and emotional support they received. The process had a significant impact on the parent–child relationship and the relationship between the family and healthcare professionals.
Delivering different news was challenging for some healthcare professionals due to lack of training. Future training informed by parents’ experiences should equip professionals to demonstrate empathy, compassion, provide a balanced description of conditions and make referrals for further care and support. This can minimise the negative psychological impact of the news, maximise psychological wellbeing of families and reduce the burden on primary care services.