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Healthcare organizations face ongoing challenges, including staff shortages, high rates of burnout, and a complex regulatory and financial environment. This book is among the first of its kind to introduce Polyvagal Theory (PVT), and how it explains human behavior under stress. Understanding human responses to stressful situations holds significant value in enhancing patient care and operational efficiency, leading to happier staff, increased productivity and decreased costs. PVT can be widely applied, including in human resources and workplace policies and procedures, providing significant benefit in both direct patient care and business aspects of any health care organization. Exploring the core tenets of PVT, this book equips healthcare providers and organizations with the knowledge to understand and apply this theory effectively. Featuring easy-to-understand exercises which can be applied in any setting, this is an essential guide for all healthcare providers seeking to implement PVT into their policies, procedures, and clinical interventions.
Tic disorders are common neurodevelopmental conditions in children and young people. However, although evidence-based support and interventions exist, families often struggle to access these for their children, in part due to a lack of assessment and treatment pathways in UK healthcare services. This article describes a quality improvement project involving the development and implementation of a tics pathway in a generic children and young people’s mental health (CYP MH) service in the UK. This process included building appropriate knowledge, skills and confidence in the team; designing and implementing a pathway, including assessment/diagnosis, provision of psychoeducation/resources, as well as further group and individual treatment where needed; and reflecting on and adapting the process with the support of specialist consultation. The introduction of the tics pathway has resulted in reduced waiting times in all areas of the pathway for those referred to the service, including assessment, diagnosis and the provision of evidence-based support. Feedback from children, young people and families has been very positive. This paper demonstrates that with minimal training and consultation, it is possible for a generic CYP MH service to assess and provide evidence-based resources and support for those referred with tic disorders. It is hoped this paper will provide a model of service delivery that can be utilised by other services, enabling them to support families within their local communities and make a meaningful difference in the lives of children, young people and their families.
Key learning aims
(1) To raise awareness about the prevalence of tic disorders in children and young people, and the existence of effective evidence-based support and treatment.
(2) To highlight challenges faced by families seeking timely and local diagnosis and support.
(3) To provide a model of service delivery for the evidence-based assessment and treatment of tic disorders in a generic CYP MH service that can be utilised by other services.
(4) To demonstrate that the development and implementation of a tics pathway can be straightforward, cost-effective, and hugely beneficial to children, young people and families.
(5) To inspire other CYP MH services to provide support of this kind, thus increasing the provision of timely support for children, young people and families with tic disorders in their local communities.
To evaluate referrals to our local Young Onset Dementia Assessment Service (YODAS), analyse referral trends and re-referral patterns between 2020 and 2024, and review reasons for non-acceptance of referrals at triage. A retrospective review of electronic referral records was undertaken using descriptive analysis.
Results
Referrals to YODAS almost doubled over the study period, while non-acceptance rates remained relatively stable, rising from 52.6% in 2020 to 57.3% in 2024. Among 760 patients whose referrals were not accepted, the most common reasons for non-acceptance were: absence of features suggestive of neurodegeneration, cognitive symptoms better explained by mental health conditions, and insufficient referral information. Over one-quarter were re-referred, with two-thirds subsequently accepted. Only 6% of individuals whose referrals were initially not accepted later received a dementia diagnosis, indicating effective triage.
Clinical implications
A rise in the demand for dementia assessment from a younger patient population requires a careful triage to ensure the individuals with possible features of neurodegeneration are appropriately assessed, and cases where alternative explanations are more likely are directed to more appropriate pathways.
Large-scale quality improvement programmes (QIPs) have diverse factors that may influence their success and can undergo rapid changes throughout their lifecycle. The COllaboratioN on QUality improvement initiative for achieving Excellence in STandards of COPD care (CONQUEST) programme has recently been implemented in primary care practices in the UK. The CONQUEST programme aims to identify patients with already diagnosed and undiagnosed COPD at high risk of COPD-related adverse outcomes and optimize their management. CONQUEST has been successful in identifying COPD patients who may represent an outsized opportunity to improve patient outcomes and healthcare utilization, whilst focusing on relatively few patients per primary care practice. This paper reviews the steps involved in implementing CONQUEST in the UK, focussing on the challenges encountered, the solutions used to overcome these challenges barriers, and the lessons learned for the implementation of QIPs more widely. Key lessons from this process include that QIPs need to be designed with the flexibility to adapt to multiple and different local contexts, that early monitoring of data across the lifecycle of a QIP allows efficient detection of issues and troubleshooting, and that planning for allocation of limited resources to a QIP is essential for real-world implementation. The problems and solutions described here are applicable to QIPs in a wide variety of high-risk diseases and different healthcare settings.
Following safety failures and gaps in oversight, acute in-patient mental health services face increasing scrutiny. This article examines accountability, conceptualised as answerability, responsibility and responsiveness, and reviews key strategies. Evidence varies in strength, with strongest support for reducing coercion and measurement systems. Structural and cultural alignment is essential for sustained improvement.
Individuals with co-occurring autism and psychosis are poorly supported by current psychiatric systems yet commonly present to both autism and psychosis services. Diagnostic overshadowing, fragmented pathways and unadapted interventions drive poorer outcomes. Psychosis services must embed neurodevelopmentally informed assessment, formulation, staff training and routine treatment adaptations to deliver equitable, effective care for this underserved population.
Prenatal depression is a substantial contributor to maternal morbidity, and screening is an entry point to psychiatric assessment and treatment during pregnancy. Following updated guidelines and quality metrics for prenatal depression screening, we evaluated whether screening uptake differed by preferred language within a large USA healthcare system. We used electronic health record data to identify a retrospective cohort of deliveries at or beyond 20 weeks gestation in 2019–2024. We used logistic regression with a language×year interaction to estimate the adjusted marginal probabilities of screening by language preference. Among 92 063 pregnancies (77 828 individuals), screening increased substantially over time, but increases differed across language groups (p < 0.001). In 2019, screening probabilities were similar (English 0.50, Spanish 0.51, another language 0.46). By 2024, probabilities diverged (English 0.82, Spanish 0.72, another language 0.65). Unequal screening uptake can systematically underidentify prenatal depression among patients with non-English-language preference, with implications for equitable access to psychiatric care.
This chapter examines audit and quality improvement (QI) as essential processes for enhancing healthcare delivery. Clinical audit is defined as a systematic review of care against explicit standards, while QI encompasses broader strategies aimed at continuous, measurable improvement in outcomes and systems. The audit cycle is explained, including identifying standards, measuring performance, implementing changes, and re-auditing to assess impact. QI methodologies such as Plan-Do-Study-Act (PDSA) cycles, Lean, and Six Sigma are outlined, with discussion of their applicability in healthcare settings. Strengths of audit and QI include their direct impact on patient care, promotion of accountability, and encouragement of a culture of improvement. Challenges include variable engagement, limited resources, and ensuring that improvements are sustained. Practical examples illustrate successes in areas such as infection control, prescribing practices, and service delivery. The chapter highlights the importance of leadership, teamwork, and stakeholder involvement in driving meaningful change. It concludes by positioning audit and QI as complementary approaches, both integral to delivering safe, effective, and patient-centred care. This chapter maps to syllabus section 5.1, which covers audit, clinical governance, and quality improvement methodologies.
This chapter discusses the transformative potential of perioperative medicine as it evolves into a multidisciplinary clinical subspecialty aimed at optimizing surgical outcomes, improving patient experiences, and enhancing cost-efficiency. It highlights the necessity of integrated systems of care supported by advancements in technology, artificial intelligence, and telehealth. Key themes include breaking traditional silos in surgical workflows, adopting value-based care models, and leveraging system theory to improve care coordination across the surgical continuum. The discussion also emphasizes the importance of collaboration among healthcare professionals, the use of minimally invasive techniques, and continuous quality improvement to achieve superior outcomes. Challenges such as resource constraints, payment reform, and training gaps are addressed, alongside strategies for overcoming them. With a focus on patient-centered care, this chapter underscores the importance of developing innovative perioperative care models that align with emerging healthcare demands and technological advancements
Efficient triage in general practice is critical to optimize appointment allocation and minimize patient delays. Delays in receiving clinical information, such as photographs or symptom questionnaires, lead to unnecessary consultations and inefficiencies. This study evaluated the feasibility and impact of a structured pre-triage protocol requesting photos and questionnaires for common conditions (skin, eye, tonsillitis, and urinary tract infections).
Methods:
A pre-post intervention quality improvement project was conducted in a UK general practice. Triage administrators were instructed to proactively request photographs for skin and eye complaints and symptom questionnaires for tonsillitis and UTIs at initial patient contact. Outcomes included process metrics (number of pre-triage requests, proportion of cases managed directly by the triage GP) and subjective measures of ease, speed, satisfaction, and confidence.
Results:
The protocol increased photo requests for skin (mean increase 4.0/session, Cohen’s d = 7.77) and eye (2.2/session, d = 4.09) conditions, while questionnaire requests remained unchanged. The proportion of skin cases managed directly by the triage GP increased significantly (from 0.2 to 2.2 cases/session, d = 1.65), and eye case management also improved. Questionnaire-based pathways showed minimal change in efficiency or direct management. Subjective feedback indicated a slight reduction in triage speed, but ease and satisfaction were maintained, while diagnostic confidence increased, particularly for photo-supported conditions.
Conclusion:
A structured pre-triage protocol is feasible, acceptable, and potentially effective in enhancing triage efficiency, particularly for visually assessable conditions like skin and eye presentations. By enabling earlier access to essential information, such protocols may reduce unnecessary consultations, improve workflow, and support clinician confidence.
Pediatric acute care cardiology is a distinct subspecialty field within paediatric cardiology that has grown rapidly in recognition, with previously documented heterogeneity in its practice across 31 centres surveyed in 2017. Unit composition and care delivery across centres participating in the Paediatric Acute Care Cardiology Collaborative (PAC3) have not been formally reassessed and shared, despite significant growth in the field.
Methods:
A 214-stem question Hospital Survey was created with 454 total response fields across eight domains important to paediatric acute care cardiology such a demographics, staffing, resources and therapies, and standard practices. PAC3 centres were surveyed in September 2023 via REDCap. Descriptive statistics were performed.
Results:
Surveys were completed by 100% (47/47) of PAC3 centers. Diverse unit composition exists with 37% of centres utilising a single, dedicated acute care cardiology unit, 28% using mixed-specialty acute care units, and 19% using acuity adaptable units, housing critical and acute care patients in one physical space. Since 2017, acute care cardiology-dedicated multidisciplinary staff has increased (physical therapy (PT): 0 to 4; occupational therapy (OT): 1 to 5; speech-language pathology (SLP): 0 to 4; PharmD: 7 to 26). There is heterogeneity in utilisation of many of the resources and therapies used in acute care cardiology, and use of ventricular assist devices on the acute care cardiology unit has increased.
Conclusion:
Significant variability exists in unit structure and care delivery models across a diverse group of centres providing acute care cardiology services. The Hospital Survey may assist in identifying best practices for similar centres across PAC3.
Infants with single ventricle CHD commonly experience gross motor delays due to physiological and environmental factors, including increased risk for white matter injury, reduced aerobic capacity, restrictive post-operative protocols, and limited movement opportunities. These delays persist in adolescence, affecting physical and social development. This study examines a quality improvement initiative within the National Pediatric Cardiology Quality Improvement Collaborative to enhance gross motor development.
Methods:
Fifteen centres participated. Gross motor skills were assessed using the Ages and Stages Questionnaires, Third Edition, at 6 and 12 months. A key driver diagram, Plan-Do-Study-Act cycles, baseline data, and ongoing process measures were collected. Interventions were implemented, including education, therapy support, and mobilisation protocols. Control charts were used to evaluate the data.
Results:
Scores from the Ages and Stages Questionnaires indicated delays in gross motor skills at baseline, with improvement over time. Participating centres showed a centerline shift from 41% to 89% of infants achieving on-target or improved motor scores, compared with 54% to 68% of infants at non-participating centres. Establishment of customised infant developmental plans increased from 62% to 74% for participating centres and from 53% to 61% for non-participating centres. Interventions included establishing processes for consistent screening, developmental plan administration, review of prone positioning, access to therapies, and early intervention referrals.
Conclusion:
This targeted quality improvement project increased the use of inpatient practices to support gross motor development for infants with single ventricle CHD. Collaborative, interdisciplinary efforts remain critical for addressing neurodevelopmental challenges in this high-risk population.
Basildon Hospitals Intrapartum Monitoring Strategy (BIMS) was introduced to address an increasing rate of babies diagnosed with hypoxic–ischaemic encephalopathy (HIE) and comprises intensive, physiology-based CTG training and a mandatory competency testing for all midwives and obstetricians. This combination aims to deepen the appreciation clinicians have for the intricacies of fetal monitoring and promotes consistency across the service. In our maternity unit, use of fetal ECG (STAN) was subsequently introduced to reduce the false-positive rate of CTG. The intensive training on physiological interpretation of CTG involves promoting a deeper understanding of fetal pathophysiology: instead of morphologically classifying decelerations as ‘early’, ‘variable’ and ‘late’, the underlying mechanism is explored as well as the fetal response to ongoing hypoxic or mechanical stresses. In addition, education focuses on the consideration of the features of type of intrapartum (acute, subacute or a gradually evolving) or chronic (long-standing) fetal hypoxia on the CTG trace and encourages differentiation of a compensatory fetal response from decompensation.
We performed a quality improvement intervention to increase three-dimensional transthoracic echocardiography performance for high-yield paediatric patient populations undergoing pre-procedural echocardiograms. Following implementation, the percentage of eligible patients receiving three-dimensional imaging increased significantly from a baseline of 20.3% to a maximum of 90.9%, with minimal impact on workflow. For programmes interested in increasing three-dimensional imaging, we recommend (1) establishing a core group of champions, (2) targeting a clear and measurable goal, and (3) developing a robust system for identifying candidates for three-dimensional imaging.
This study sought to obtain the views of doctors associated with the Royal College of Psychiatrists on the use of outcome measures in mental health services. An online survey was developed by the College’s working group on outcome measures and widely disseminated to psychiatrists through College channels.
Results
In total, 339 completed responses were received. Respondents were mostly consultant psychiatrists; based in England; and working in the National Health Service with working-age adults. Almost half said they used outcome measures routinely, with almost half finding outcome measures clinically useful. Lack of time and inadequate information technology systems were identified as the top barriers to using outcome measures.
Clinical implications
Based on our results, psychiatrists are generally keen to use outcome measures, but are often prevented from doing so effectively by pressures on services and lack of appropriate support. The Royal College of Psychiatrists and other relevant organisations could enhance the use of outcome measures in mental health services through improved guidance, providing additional resources and integration of measures into electronic patient records.
The Society of Critical Care Medicine (SCCM) launched the Intensive Care Unit (ICU) Liberation Campaign in 2014 as a project to improve patient- and family-centered care that packaged key concepts from 2013 and 2018 clinical practice guidelines into a six-element bundle delivered by an interprofessional team at the bedside. The goals of the bundle include: optimizing pain management, shortening the duration of mechanical ventilation, minimizing the use of sedating medications, and reducing the incidence and duration of delirium and ICU-acquired weakness, largely by keeping the patient as physically and cognitively engaged as possible through early mobilization and family engagement. In addition to these short-term goals, incorporation of the ABCDEF bundle is one major strategy to decrease the risk of PICS. The ABCDEF bundle includes: Assess, prevent, and manage pain, Both spontaneous awakening trials (SAT) and spontaneous breathing trials (SBT), Choice of analgesia and sedation, Delirium: assess, prevent, and manage, Early mobility and exercise, and Family engagement and empowerment. The bundle, whose elements are interdependent and synergistic, has demonstrated significant efficacy in improving several outcomes in critically ill patients, but compliance with the bundle is still suboptimal worldwide. Accordingly, many institutions utilize ‘checklists’ as cognitive aides to enhance bundle adherence with modest success.
The local implementation team (LIT) in Chervonohrad (now Sheptytskyi) was launched in January 2020 with support from the Mental Health for Ukraine project and the Implemental Worldwide Community Interest Company. This paper highlights the core activities, challenges and outcomes of the LIT. Feedback from those involved suggests that, despite major nationwide challenges experienced in Ukraine, the LIT improved local understanding of mental health needs, established referral pathways and fostered effective intersectoral collaboration. This experience suggests that LITs can play a crucial role in improving community mental health during times of crisis, by providing flexible coordination.
Psychiatry seems beleaguered: from underfunding of education, training, research and services to marginalisation within the healthcare world and even doubts about its relevance. Medical training, with advanced relational and formulation skills and a strong foundation of research, equips psychiatrists to exercise clinical leadership across the healthcare landscape. This expertise can and must be used to benefit patient care.
Early placement of a ventricular access device (VAD) in premature post-hemorrhagic ventricular dilatation based on ventricular size criteria, coupled with an aggressive tapping regimen to control ventricular size, may improve developmental outcomes. As this treatment paradigm represents a significant departure from traditional care, we present results of an institutional quality improvement protocol implementation study focusing on safety and resource use for those seeking to implement a similar care pathway.
Methods:
Infants treated under the new ventricular size-driven protocol were retrospectively compared to a historical cohort managed according to clinical symptomatology. Process and compliance measures related to protocol implementation were tracked, as were complications and measures of resource use.
Results:
Ventricular access device (VAD) placement occurred earlier and at a smaller ventricle size, but beyond the protocol-mandated timeframe. Although more resource-intensive than customary care, compliance with protocol-directed screening ultrasounds and VAD aspirations by trained clinicians was high. Intensive ultrasound surveillance altered the management of only one infant during their treatment course. An increased rate of complications related to earlier and more aggressive treatment in these fragile infants was not observed.
Conclusions:
Protocol compliance was satisfactory and no safety issues were noted. Although VAD placement occurred sooner, a majority of infants received intervention outside of the mandated timeframe and at a ventricular size above the desired intervention threshold. Minimizing transfer delays from peripheral neonatal intensive care units and improving access to the operating room were identified as areas for improvement. It appears possible to decrease the frequency of ultrasound surveillance without compromising safety.